Customer Service Sales
Resume:
GAIL BLALOCK
**** ****** ***, ******, **. *****
**********@*****.***
QUALIFICATIONS
Financial Services professional with extensive Banking, Operations, and Training experience. Keen understanding of retail branches and products and services. Outstanding customer focus and ability to provide extraordinary service through good listening, attention to detail and follow through. Professional communication and presentation skill including training coaching and mentoring. Strong work ethic; consistently rated in top 1% for both class production and outstanding student evaluations; quick learner.
Key Strengths Include: Product Knowledge| Customer Focus | Sales & Leadership Training |Business Savvy | Communication Skills | Self-Starter and Quick Learner
PROFESSIONAL EXPERIENCE
The Training Associates, New York City, NY (March 2012 to Present)
Contracted with Morgan Stanley Smith Barney to deliver technical training for their conversion to a new computer system. The first half I was the lead trainer for the Savannah location. The second I half I will be in San Francisco working with a team to prepare 146 users for conversion.
SYNOVUS FINANCIAL CORPORATION, Birmingham, AL and Tifton, GA 1996 – 2011
Regional Lead, Sales & Service Trainer (2007 – 2011) (Retired)
Collaborated with Synovus independent banks to identify training needs for front line, customer-facing employees, to include a large regional network of diverse branches. Provided Richardson-based sales training, observed live customer situations, and provided follow-up training and coaching. Worked with other business lines such as Mortgage to deliver sales and customer service training. Developed and delivered customized workshops to cultivate Retail Sales Managers’ coaching skills and increase accountability with front line employees. Utilized multiple training methods (class room, workshops, and distance learning tools such as WebEx.)
Significant Accomplishments:
• Received the Team Services Division “Star Award” for significant increase in sales attributed to the development of sales coaching skills for front line managers
• Received two Team Member of the Quarter Awards, based on nominations submitted by departmental team members and management
Learning Relationship Manager (2002 – 2007)
Delivered training to Tellers, Financial Service Reps, and Branch Managers. Built and cultivated internal relationships with senior bank management to generate acceptance of corporate training. Provided hands-on support for new product rollouts and system conversions. Conducted technical training.
Significant Accomplishments:
• Instrumental in the successful implementation of Richardson sales methodology throughout assigned region
• Received the “Out of this World Performance Award” for Commitment, Customer Focus, Communication, and Caring
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FIRST COMMUNITY BANK OF TIFTON
Director of Operations (1996 – 2002)
Supervised operations staff, customer service/front line employees, and managed deposit-related processes and procedures for the Retail division of the bank. Conducted both sales and procedural training for new and existing Personal Bankers and Tellers. Oversaw deposit compliance and federal regulations, such as the Patriot Act and other consumer regulations. Implemented a successful hardware and software system conversion.
GAIL BLALOCK PAGE 2
EDUCATON
The Georgia Banking School Certificate
Georgia Bankers Association, University of Georgia, Athens, GA.
Computer Sciences, Abraham Baldwin Agricultural College, Tifton, GA
CERTIFICATIONS
Richardson Group, Philadelphia, PA
Exceptional Customer Care
Consultative Sales & Service
Managing Difficult Relationships
Questa Inc., Bellevue, WA
Retail Sales Coaching
Competitive Edge, Inc., Peachtree City, GA
Customer Service
DISC Model
Team Building
Managerial Values
Lominger/Korn Ferry, Inc., Minneapolis, MN
Leadership Architect 101
Competency Mapping
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