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Manager Management

Dublin, CA, 94568
August 27, 2012

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Dennis Hong

Dublin, CA | | 925-***-****

Specialties & Aptitude

Business & Process Analysis | Needs Assessment & Gap Analysis | Requirements

Development Lifecycles | Project Management | Vendor Management | Negotiations

Quality Assurance & Improvement | Functional & Usability Testing | Report Writing | Learning Consulting | Learning Program Management | Strategic Instructional Design

Hewlett-Packard Employment History

Software Development Learning Program Manager 2004–2010

Web Development Training Manager 2000–2004

Accelerated development of HP’s software and web capabilities across diverse, complex global businesses and functions in alignment with HP business strategies, practices, and technologies

Extensive experience designing training programs and curricula, sourcing courses and services

Evangelized and accelerated adoption of Agile software methods

Developed comprehensive 30+ course training curriculum and maintained curriculum maps

Supported change and mitigated transition risks by providing 1st-level transition consulting

Results: Greater adaptiveness to change, reduced development costs, higher quality, faster

delivery of business value, management visibility of status/risk, higher developer morale

Produced/maintained high-quality Software Engineering, Java Enterprise Computing, Web 2.0 Development, XML/Web Services curricula

Managed large, complex portfolio of 150+ training courses

Ensured service quality across all learning development/delivery lifecycle touchpoints:

course definition; needs assessment, requirements, and tailoring/customization; scheduling; marketing communications; vendor support; class set-up; instructor delivery; class evaluation

Reduced costs by 20-50% by making e-learning available in multiple media/delivery formats:

Web-based training (WBTs), instructor-led virtual courses, live and recorded seminars

Negotiated enterprise WBT licensing deals and rolled out WBTs enterprise-wide

Result: lowered education/training costs per employee by 30-50%

Produced dozens of technical seminars, populated educational portal with 100’s of resources

Accelerated shift towards lower-cost virtual training by leading teams to develop of virtual seminars on e-learning design and delivery best practices

World Wide Web Curriculum Manager 1997–2000

Produced and maintained highly regarded 25+ course Web site development curriculum

Result: Ushered HP Bay Area sites into Internet age

Generated ~$1.5 million in internal business in FY99 (Bay Area). Average class rating: ~4.7/5.0

Led web site redesign and branding project. Results: Improved usability and brand recognition

GroupSystems Service Manager 1996-1997

Managed GroupSystems electronic decision-support service and ensured service quality

Business Support Analyst 1993–1996

Led development of Lotus Notes-based Service Request (SR) Tracking System

Result: Ensured globally visible and trackable SR’s, greatly improving status tracking/reporting

Created test plans, wrote test cases, performed functional and usability testing, and clearly documented software defects for several client-server application development teams

Wrote user documentation and online help content to facilitate use

Quality Engineer (internships) 1992-1993; 1991

Developed Software Retrospective Process and questionnaire

Results: Facilitated project reflection, organizational learning, and continuous improvement

Documented standard software lifecycle and incorporated project objectives/release criteria

Maintained Customer Feedback System relational database and updated technical documentation


Benefit Operations Specialist

Administered Employee Stock Purchase, Education Matching Gifts, and COBRA plans

Maintained accurate enrollments, benefits data, and financial accounting

Personal Qualities | Strengths

Long track-record of providing excellent consultation and service to internal customers, employees

Excellent needs assessment, learning consultation, solution selection and design skills

Masterful at creating solutions to complex technical learning requests within tight timeframes/budgets, balancing multiple requirements, and making trade-offs within constraints

Exceptional 3rd-party vendor evaluation and management skills. Highly adept at sourcing high-value learning solutions and services, negotiating very good deals

Excellent at time management. Ability to handle multiple projects, prioritize tasks, meet deadlines

Strong planning, organizational, critical thinking, problem-solving, decision-making, analytical skills

Solid understanding of project management principles and best practices

Very quality-oriented, methodical, attentive to details, and conscientious

Works equally well independently and in a team

Strong communication skills, communicated equally well with non-technical and technical people

Quick learner, passion for continuous learning and improvement

Technical Knowledge (managerial level)

Digital Business | Web Development | Agile Software Development | SaaS & Cloud Computing

PC Skills

MS Office 2010 Suite (Intermediate-level): Outlook, Word, Excel, Visio, PowerPoint; MS Project experience; MindManager Pro; Photoshop Elements 9; MS Access 2010, Relational Database and SQL basics


UC Davis MBA (Management Information Systems | Quality Management) GPA: 3.89

UC Berkeley BS Business Administration (Organizational Behavior) GPA: 3.65

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