Customer Service Rep

Glennesha Barnes

***** ***** **. ***

Laurel, MD 20708

Cell 240-***-****

***********@*****.***

Work Experience

Jan, 2009-

Call Center Rep/Dispatcher- First Transit ( Elkridge, MD )

My major duties included great customer service and maintaining the office such as:

ºAnswering phones

ºOutbound/Inbound calls

ºTransferring calls

ºSetting appointments for elderly and disabled to travel

ºDaily radio checks

ºSupervise Routes

ºRespond to all messages and cancellations

ºData Entry (Routes, Timesheets, Scheduled Trips, Manifest/Verifications and monthly reports.)

ºProblem Solving

ºRoute match and maps

ºMaintain and keep clients files updated

º Provide great customer and various clerical duties

Sept, 2008- Nov, 2008(Temporary Assignment)

Receptionist- Aerotek Staffing ( Elkridge, MD )

My major duties included customer service and maintain the office such as: ºGreet visitors and answer phones

ºFaxing, Pass/Sort Paychecks, and order supplies

ºReserving conference rooms

ºAssist with customer support

ºMaintain and keep client files updated

ºPrepare clients for drug screenings and backgrounds checks as needed

ºSorting mail, DHL/FedEx/UPS, Inter-Department Mail and various clerical duties

Jan, 2005 - Aug, 2008

Receptionist/Customer Service- Remax Allegiance ( Washington, DC )

My major duties included great customer service and maintaining the office such as:

ºGreeting the customers

ºAnswering phone calls

ºShipping and Receiving

ºFaxing

ºSorting mail

ºPreparing material for conventions

ºVarious clerical duties

Jul, 2007 - Jan, 2008

Nursing Assistant- Greater Laurel Health/Rehab Center (Laurel, MD)

My Daily duties were to help the Patients with daily activities such as:

ºBathing

ºFeeding

ºRecording Vital signs and ADL’s

ºProviding GREAT care

ºFile patient charts and pull charts

ºGreeting visitors and residents

Oct, 2002 - Sept, 2006

Captain- Rider wood Village ( Silver Spring, MD )

My daily duties were to provide GREAT customer service and office duties such as:

ºAnswer phone calls

ºReserve Seats

ºPark scooters and wheelchairs

ºKeep records of daily servings

ºMake assignments

ºSupervise dining area

Skills

ºCustomer service

ºMicrosoft Systems

ºStrong computer skills

ºGreat written and verbal communication skills

ºMulti-telephone line

ºFlexible, able to adapt quickly/manage multiple priorities

ºAbility to work in fast pace environment

ºExceptional listener and quick learner

Education

2002 - 2006 High School Diploma

Laurel High School , Laurel, MD

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