Customer Service Representative

Brandy M. Ashby

**** ****** ***** **

St. Petersburg, Florida 33705

(727) 481 - 6155

*****************@*****.***

Reliable, detail oriented, empathic Professional, is seeking a position with an organization that will fully utilize my management, administration and educational background. A blend of strong technical and interpersonal skills form the basis for strong management leadership while offering independent work performance, meeting quotas and solid team participation for bottom line results.

Summary of Qualifications

Result-oriented, goal-driven achiever skilled in resolving crises as well as coordinating multifaceted responsibilities such as concise report writing, teaching, multi-agency referrals, networking with various agencies, linking clients to necessary resources, brokering, medical advocacy issues and interfacing with all target populations.

Proven ability to train and develop effective personnel, developing loyalty and spirit of teamwork to obtain maximum job performance.

Talented and high-performance professional with excellent interpersonal and communications skills with the capacity to take on and quickly master new and challenging assignments to further contribute to bottom line results.

Experience

St. Anthony=s Hospital 2009 to Present

Patient Service Representative III admitting patients while offering outstanding customer service, verifying insurance coverage, billings for insurance, and collection of any necessary payments.

Pinellas County School Board 2009 to2009

Family & Community Liaison providing support assistance to principals, teachers and program coordinators while recruiting, interviewing, placing and monitoring of school volunteers.

The Florida Center for Reading Research 2006 to 2007

Researcher offering individualized in-home assessment and classroom observations of school age children for reading intervention projects.

Leon County School District 2006 to 2007

After School Tutor overseeing after school homework help, tutoring and assisting with after school activities.

AmeriCorps 2005 to 2006

Reading Tutor providing one-on-one and small group tutoring for targeted students currently performing below grade level. Participated in professional development, service training and grant writing. Conducted community reading events at local libraries while designing community based outreach projects.

Brandy M. Ashby Page Two

Children=s Home Society 2004 to 2005

Secretary executing quality improvement processes through scheduling of appointments, exceptional customer service, data entry and records maintenance while overseeing inventory control.

Leon County Advocacy and Resource Center 2004 to 2005

Residential Director implemented training programs established for residents with developmental disabilities on a daily basis and documenting all necessary changes while conducting individual and small group activities.

St. Anthony=s Hospital 2003 to 2004

Patient Service Representative admitting patients while offering outstanding customer service, verifying insurance coverage, billings for insurance, and collection of any necessary payments.

Tallahassee Memorial Hospital 2001 to 2002

Admitting Specialist admitting patients to the hospital in the emergency room setting while overseeing data entry, insurance billing and bed assignment.

Huntington Bank aka Barnett Bank 1997 to 1999

Customer Service Representative maintaining internal bank records, branch balancing, opening of new accounts, Tele-Servicing, sales and money handling.

Education

Capella University - Masters of Science Degree - 2009 to Present

Florida A & M University - Bachelors of Arts Degree - Theatre Education - 2007

Specific references available upon request.

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