2007

Objective

“Searching for a position in the Houston area”

Customer Service position allowing for parlay of demonstrated organization, communication, project management skills and congenial nature proven by 15 years of successful, rewarding employment.

Profile

Detail Oriented, Motivated business professional with extensive work experience. Adept at quickly mastering technology and new business practices. Extremely organized, hubris work ethics, congenial, accomplished at handling confidential/sensitive material, with an uncompromising commitment to providing optimal customer service.

Proven history of generating accurate, timely reports satisfying stringent Human Resources and Payroll requirements.

Adaptable and versatile – able to maintain composure and a sense of humor under pressure. Poised and competent with demonstrated ability to co-mingle with colleagues, clients and all levels of management. Excellent team builder and player. Meticulous with an un-quenchable thirst for knowledge.

Skills Summary

• Payroll • Benefits • Computer Savvy

• Customer Service • Pricing • Training

• Report Generation • Insurance Billing

• Written Correspondence

• Receiving Inventory • Accounting/Bookkeeping • Project Management

• General Office Skills • Outstanding Organizational Skills

• Creative & Resourceful

Professional Experience

CUSTOMER SERVICE REPRESENTATIVE-CALL CENTER

•Ranked number one by employer.

•Customers and clients have consistently commended me and to my manager the excellent service I provided them.

•Handled over 200 calls daily for Fortune 500 retail business call center.

•Repair scheduling, warranties, installation, estimates, disputes, pricing, technical support, directory information, general customer service duties.

PRICING AND RECEIVING COORDINATOR

•Won "Employee of The Month" in the first two months of employment.

•“Perfect attendance" two years in a row.

•Responsible for the pricing and receiving integrity of the largest volume store in my district of eleven stores.

•Self managed and imputed with changing/updating: prices of all products sold within my store twice weekly, and for major sales advertisement, signage changes weekly.

•Charged with reducing the prices on all discontinued products to quickly move product out of inventory.

•Perform product counts on slow moving or none moving inventory, sent to our corporate offices for product worthiness review.

•Accountable for all pricing deadlines, all price changes must be complete within a set time frame.

•Empowered to prioritize job duties and assist customers finding products and making purchases.

•Entrusted with the task of receiving product inventory into the store daily assuring the accuracy of all deliveries i.e. (prod., qty. & cost).

•Closing the day, producing reports showing accountability for all products and credits received, plus return credits to Vendors.

•Authorized in-store damages to be returned to corporate for store credit.

•Produce and deliver end of week reports accounting for all transactions completed to the grocery and store managers.

PAYROLL AND BENEFITS MANAGER

•Proprietary Payroll System (Emque): Originated, computed & processed weekly payrolls for 350 to 400 hourly & salaried personnel across the Southeast, GA, SC, NC and FL.

•Calculated & prepared employees garnishments and loans for timely payouts to official agencies and for the funding of the company’s benefits plans.

•Calculated, paid and filed all weekly, monthly and quarterly payroll taxes to GA, SC and NC.

•Served as a calming influence in a fast-paced office.

•Created and administered new filing system to house and segregate personnel and medical files from the I-9 & New Hire Reporting to GA files.

•Expertly managed, distributed, enrolled & changed all Medical, Dental, 401k and Union plans.

•Processed and maintained Workers Compensation Claims, Cobra, FMLA and all benefits relating to employee’s health and well-being.

•Successfully produced and managed all payroll generated reports weekly, monthly, quarterly, semi-annually and annually to Controller.

CLIENT RELATIONSHIP MANAGER

•Developed and maintained relationships with Impact Solutions’ finest clients.

•Ensured the integrity, accuracy and promptness of the client’s human resources, risk management, tax, payroll and benefit processes for approximately two thousand employees.

•Flawlessly managed numerous payrolls over a variety of frequencies, guaranteeing timely payouts.

•Adeptly oversaw Impact’s cash flow by managing production of invoices, receipt of deposits, employees’ garnishments and reconciliation of client’s accounts.

•Created and maintained database to oversee the timely notification of Alien status to clients.

•Expertly produced monthly and quarterly reports, including 401k funding, gross wages, GA taxable wages, FICAM/FICAS wages, FUTA/SUTA wages, new hire [gov’t], tax exempt [gov’t], reimbursements, and many more.

PAYROLL & BENEFITS ADMINISTRATOR

•ADP PC Windows PAYROLL: Originated, computed & processed bi-weekly payrolls for 350 to 400 hourly & salaried personnel across the Southeast, MD, NJ and NY.

•Calculated & prepared employees garnishments for timely payouts to official agencies and for the funding of the company’s 401k plan.

•Expertly managed, distributed, enrolled & changed all Medical, Dental, Vision, 401k and Union plans.

•Researched, created, & calculated benefit premium billings for 29 departments required monthly at corporate headquarters.

•Successfully managed all payroll generated reports, produced Cash & Manual Check Report Spreadsheets to Controller.

Employment History

WEST CORP. LLC. –Omaha, NE

Customer Representative-Call Center 2007 to present

PUBLIX SUPER MARKETS –Lakeland, FL

Pricing & Receiving Coordinator 2005 to 2007

THE CIRCLE GROUP, LLC – Alpharetta, GA

Payroll & Benefits Manager 2002 – 2003

IMPACT SOLUTIONS, LLC – Norcross, GA

Client Relationship Manager 2000 – 2002

PHILIP SERVICES, CORP. - Atlanta, GA

Payroll & Benefits Administrator 1999 - 2000

Education

BERNARD M. BARUCH COLLEGE – Manhattan, NY

Accounting Major

Computer Skills

•Microsoft Word •Microsoft Access

•Microsoft Excel •Quick Books Pro

•Microsoft Publisher •Microsoft Outlook

Contact this candidate