Enthusiastic, ambitious team player

NANCY E. NGWA

**** ******* ***** *** * Norcross, GA 30092• 678-***-**** • *********@*****.***

SUMMARY

Enthusiastic self-motivated, team-oriented, fast learner with core values of respect and integrity seeking a receptionist position.

EDUCATION

TEXAS A&M UNIVERSITY COLLEGE OF BUSINESS Corpus Christi, TX

Bachelor of Business Administration (BBA) May 2006

•Concentration: Business Management GPA: 3.4/4.0

EXPERIENCE

Waffle House Inc., Norcross, GA

District Manager May 2007 - November 2009

•Provided sales and management coaching for three diverse managers, that resulted in units that were consistently top 10 within a 32 unit area in sales and profits

•Build sales through marketing products and promotional items to surrounding businesses, schools and churches and maintenance of a well organized, functioning team inside the units, practice of up-selling menu items to customers, providing customers with an exceptional experience upon each visit; organization on spirit night events, catering events and establishment of “Valentines at Waffle House”

•Managed three stores with combined annual sales of $3 million and consistently performed above sales goals

•Successfully tracked and controlled costs for Units (e.g. Inventory, Operating Budget, Payroll, Food Cost) while consistently beating projected budget goals by 100%

•Empowered by Vice President and Division Manager to manage the 7- unit division in the absence of the Division Manager

•Improved associate retention by 20 percent for the three Units

•Coached and trained 2 Unit Managers that became District Manager selectable in 1/3 of the company expected time

Unit Manager January 2007 - May 2007

•Restored under-performing Unit to top 5 performing unit in sales and profits within 5 months

•Hired, trained, and retained quality associates (80 percent retention rate) that were used

throughout the district, division and area.

Manage Trainee August 2006 - January 2007

• Trained under top performing district manager to develop organizational skills, learn culture and structure of the organization as well as procedural practices for continued professional and organizational success

• Graduated second in class of 17 at Waffle House University.

Texas A&M University

Department of Marketing and Communications: Corpus Christi, TX

Office Assistant/Receptionist December 2004-May 2006

 Assist Provost Event Coordinator in planning and hosting events for University Alumni and Financial Donors

 Assist in proof reading process of all media articles deriving from the University

 Assist in creating media press release kits

 Calendar management

 Ordering office supplies

Department of Business Development

Island Caller (Fundraiser) August 2003-May 2004

•Made contact with prospective Financial Donors to gain financial assistance for the University.

SKILLS/RECOGNITIONS

Skills

Proficiency with Microsoft Word, Excel and PowerPoint; Ability to speak publicly to professional peers; Ability to multi task in a fast paced environment; Ability to manage time effectively; Ability to type over 50 wpm

Affiliations

 Texas A&M University African American Cultural Club Public Relations Manager 2004-2006

 Alpha Kappa Alpha Sorority Inc.

Recognitions/Awards

 Corpus Christi Caller Times recognition for leadership and development with the African

American Cultural Society

 Waffle House Profit and Sales leader 3 consecutive quarters Fiscal Year 2008 averaging 146% profitability

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