Customer Service Sales

David A. Breslow

**** ***** *** ****

Highland Park, IL. 60035

847-***-**** *****.*.*******@*****.***

SUMMARY

Highly effective communicator both oral and written who focuses on resolving problems quickly, improving customer relationships. Leverage people’s strengths and talents in the market place while improving performance to help reach organizational goals.

EXPERIENCE

1980-Present Performance Success Strategies, Chicago, IL

Founder: Focus on people and performance

• Customer Service – Improve customer retention through phone and face to face contact, resolving problems, offering insights and building relationships.

• Trainer/Facilitator- Performance improvement programs: Coaching and Developing Others, Accelerating Resilience, Managing Change/Adversity, Leadership, Communication, Working with Difficult People, Using Stress and How to be a Peak Performer

• Call Center Trainer – Strong emphasis on customer relations, Increased closing percentages, provided solutions for handling negativity, and call center retention for inbound/outbound call center representatives

• Executive Coach – Achieving increase in leadership skills, communication and employee relationships to positively impact organizational goals and productivity

• Pro Athletes – Raised winning percentages resulting in an increase in earnings, notoriety and promotion of individual brands.

• Restaurant Management Hired, trained, coached direct reports. Oversee budgets, ordering and day to day operations for fast-food and family sit-down dining themes.

• Teacher/Senior Seminar Leader – Brought a new, creative and innovative approach to classroom delivery leading to improvements in student learning and skill levels. Hand- picked to lead senior seminar

2001 Ameritech-Contract Consultant with Business Partner Chicago, IL

Revived a leadership assessment program through innovative hiring, coaching and training processes. Managed 36 coaches and role players while responsible for day to day operations and being liaison to Ameritech point person. Also managed, coached and assessed over 400 participants. Voted “Most Requested Coach”

1975-1980 Paramount Chemical Co. Rockville Centre, N.Y.

Increased sales by 25% implementing more effective hiring, training and supervising policies and procedures for outbound phone sales organization.

MEDIA

Author -“Wired to Win”

Guest - on over 80 radio and television stations (WOR, ESPN)

The Golf Channel - Weekly contributor and guest appearance

Now-Casting - Monthly contributor to international e-magazine for actors

Professional Actor - Appearing in film, television and theater

PRESENTATIONS

2003-2008 USTA/PGA/LaCosta Resort

Unique approach causing a quick shift in the way athletes think about and play the game. Improved mental and physical performance for 80% of the participants

1995-2007 Ameritech, Motorola, Sprint

Value-added insights to upgrade communication, self-motivation, motivating others and collaboration between co-workers, direct reports and supervisors

2005 Vernon Haase Sales Institute Aurora University

Innovative and applicable approach to over 100 participants leading to a shift in attitude, results, overall mindset and reduction in stress levels

EDUCATION

1982 School of Psychology (18 hours toward MS) Brooklyn/Queens College. NY

1975 BSIM Industrial Management/Communication University of Akron Akron, OH

ADDITIONAL PROFESSIONAL TRAINING

2000-present Professional Actor (stage, television, film)

2002 Adult Accelerated Learning Certificate 2001 True Colors Personality Assessment Certification

1999 Certified Performance Coach Nightengale Conant

1988 Certified Acupuncturist

1985 Licensed/Certified Massage Therapist

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