Guest Services/ Night Audit

**** ********* **** *** ****** Tx, *****

• 214-***-**** **********@*******.***

Valerie Jenkins

objective

To seek a challenging position that will utilize and strengthen the organization skills and motivational skills acquired in all years of diverse, demanding responsibilities. A programming position allowing for professional career growth.

SUMMARY OF QUALIFICATIONS

Capable of learning new assignments involving decision making, organization of data, customer service, and working cross functionally with others. Responsible, reliable and able to work quickly and accurately.

Available to work any shift required. Experience in customer service, working alone, managing a business without the supervision, property inspections, accounting and bookkeeping, support with recognized strengths in account maintenance, problem solving and trouble shooting , sales staff support, and operated procedures and systems to avoid problems in the first place. Ability to handle multiple tasks. Experienced greeting customers and offering products to accommodate. Great communication skills as well as computer skills.

Work of experience

August 2009-Nov. 2010 Radisson Central Dallas, Tx

Night Auditor/Front Desk Agent

Handled Front Desk duties, checking in guest, answering multi switchboard, routed calls to specific destinations. Handled large groups and parties. Handled all guest special request, Worked overnight shift closing out all daily activities and balancing out daily. Made records of any shortages and any other differences. Handled late check ins and guest wake up calls. Handled property spreadsheets and manuall forms to ensure balancing audit. Reported totals to managers at the end of each audit.

May 2006-August 2009 Radisson Dallas Love Field Dallas, Tx

Night Auditor/Front Desk Agent

Handled front desk duties checking in the guest and accommodating the guest as much as possible. Handled transportation needs and made arrangements if needed. Assisted guest with area information. Made recommendations for activities. Assisted the sales staff with parties and company functions. Worked overnight closing out the daily revenue and reporting totals to hotel controller. Participated in front desk safety team and training.

December 2004-April 2006 Quality Inn Hotel Dallas, Tx

Night Auditor/Front Desk Agent

Checked guest in/out of hotel using company software. Studied company property and accomodations to insure quality customer service. Worked night shift alone closing out daily transactions. Keeping record of daily totals and reporting them to property owner. Assisted tourist with directions and city information. Prepared room rental agreements. Handled inbound and outbound calls for property, reservations. Balanced till at the end of each shift. Handled all forms of payments recognizing authentic id verification. Handled credit card authorizations. Made daily property inspections. Handled front desk clerical duties. Assisted managers whenever and however needed.

June 2004-November 2004 Hilton Reservations Carrolton, Tx

Reservationist

Handled inbund calls from customers wanting to book Hilton properties worldwide. Familarized with the purpose of training. Made adjustments to customer accounts. Provided excellent customer service by studying company properties and accomodations. Completed 2 week trainig course at the top of class. Routed all other calls to specific destinations.

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