Customer Service Sales

Gary C. Mound

*** ******** *****, ********, ** 32750 • 407-***-****

**********@*****.***

SALES / MANAGEMENT / CUSTOMER SERVICE

Recognized throughout career for being a visionary leveraging in-depth knowledge of the marketplace and the competitor landscape to significantly increase revenue. Has solid organizational, communication, and interpersonal skills. Is Adept at conveying complex product concepts in a simple and compelling manner. Bringing 24 + Years of Professional Experience in New Business Development & Sales as Follows:

• Client Services

• Relationship Building

• Strategic Business Development

• Product Planning

• Customer Service

• Consulting

• Complaint Resolution

• Business/Revenue Growth

• Team Collaboration

• Inventory Control

PROFESSIONAL PROFILE

PROFICIO MORTGAGE, Lake Mary, FL

Senior Loan Officer 10/2009-Current

Driven financial professional with demonstrated track record of maximizing customer service opportunities and consistently exceeded performance goals. Well versed in conforming and non-conforming loan products. Demonstrated ability to handle highly confidential personal and financial information in a sensitive manner. Accomplished in identifying and capturing opportunities to accelerate expansion and improve profit contribution. Adept in working in fast paced environments employing strong organizational skills with attention to detail.

• Ability to maintain and quickly build rapport with customers with different backgrounds.

• Pre-qualify/pre-approve/evaluate applications, review credit history and income to determine risk factor, perform financial analysis, monitor loans closely, watch pipeline to track deals in progress.

• Structure loans to help clients reach their short and long term financial goals.

• Order and review appraisals

• Follow up and deal with conditions to complete files.

• Prepare documents through data entry to insure clean and concise understanding of loans and customers applications.

• Solid experience with the mortgage and lending scenario with a considerable knowledge in residential mortgage products.

• Adept negotiation and presentation skills.

• Complete knowledge of pricing and underwriting procedures of the mortgage industry.

• Adequate knowledge of the pertinent laws, federal regulations, and bank guidelines to remain in complete compliance.

• Source leads through telemarketing with lead tracking system, soliciting realtors, builders and referrals.

SOUTHERN DISTRIBUTORS, Orlando, FL 3/1985 –10/2009

Sales / Management

Assume full responsibility for achieving top sales recognition for over 20 years in the company while maintaining a continuing education in sales and team training.

• Gained extensive product knowledge, performed inside/outside sales, coordinated all aspects of the purchase and installation process, and ensured complaint resolution and customer satisfaction.

• Oversaw all store inventories, planned product diversification to significantly increase sales, collaborated with the Owner, interacted with vendors, coordinated displays and other marketing material, and scheduled services.

• Consistently demonstrated exceptional negotiation, presentation, and closing skills while performing various other tasks such as account management, follow-up, prospecting, and placing/tracking orders.

• Maintains ability to successfully multi-task in a fast-paced environment while analyzing prospective customer needs, overcoming obstacles/objections, ensuring timely installation or service, and meeting sales goals.

Prior to sales history, served in Commercial and Residential Construction

EDUCATION

Valencia Community College

Associate of Arts Degree Program

Life, Health, and Annuity Course Completion (2011)

Active 215 License

Real Estate Licensing Course Completion (2007)

Mortgage Broker Licensing Course Completion (2009)

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