Customer Service Manager

Darlene M. Berry-Capers

Cover Letter

My long term experience in the CSR industry has taught me how to meet and exceed each customers expectation with service. I have experience with microsoft, excel and outlook. Here is a little about myself I am reliable,very dependable I am able to work any shift, this move I have made to California I'm aiming for the stars. Most important I'm able and will to do all I can to be with a great company who appreciate an good employee. With that being said I'm looking for a company who's able to give 100% just as I am... So it would be a pleasure to interview with you I look forward to hearing from you.

Resume

Darlene M.Berry-Capers

4565 W. 166th Street

Lawndale,CA.,90260

424-***-**** hm/ 424-***-**** cell.

****************@*****.***

Re/Max Central

8400 W. Sahara Ave . Receptionist/Customer Ser.

Las Vegas NV., 89117 08/05/11 – 12/02/11

(702)-360-2030x503 Ofc. Manager: Dawn Houchens

Duties: Answering incoming calls, filing and preparing files. Greeting clients as well as other clerical duties assigned. Excellent customer service,communication&computer skills.

Manpower Staffing

6615 S. Eastern Ave. Medical Clerk W/Quest Diagnostic

Las Vegas, NV.,89119 02/10 - 08/11

702-***-**** Ofc. Manager: Anita Gomez/ Sue

Duties: Contacting medical offices for slides & blocks and input send out and returns on Excel spreadsheets, filing, faxing & answering incoming calls.

Allied Collections Ser.

3080 S. Durango Dr. #208 Collection Representative

Las Vegas, NV., 89117 02/08 -06/08

702-***-**** Manager: Terri Gaskin

Duties: 3rd party collections, customer service, assist customers with settling of accounts & help set-up

Payment arrangements on accounts in office, submit some accounts to the legal department if those accounts were not able to be settled.

Progressive Management Systems

6275 McLeod Ave Collection Representative

Las Vegas, NV., 89119 04/07 - 01/08

702-***-**** Manager: Shane DeCelle

Duties: 3rd party for Bank of America & St. Rose Hospital, customer service, assist customer with pay off of account or making some type of payment arrangements.

Corestaff Temp Agency Medical front Ofc./Customer Ser.

2035 E. Warm Springs Ave 03/05 -- 01/07

Las Vegas, NV., 89138 Ofc. Managers: Robert / JocelynDuties

702-***-**** Ofc. Managers: Robert / JocelynDuties: Data Entry, updating patient’s information and input new insurance information as well.

EDUCATION:

1993 Technical Health Career School Inc.Medical Assistant Certif.

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