Manager Customer

FATEMA J KAPASI

***** ** **** ***** *** **** 972-***-****

Bellevue, WA 98007 ********@*****.***

OBJECTIVE

To obtain an opportunity in the field of Health Sciences that offers challenging assignments, fosters teamwork and promotes personal growth

EDUCATION

Bachelors of Science in Biology

University of Washington, Seattle, Washington Graduated: June 2012

Associates in Science

Bellevue Community College, Bellevue, Washington Graduated: June 2009

RELATED COURSE WORK

• Microbiology Mycology Anatomy

• Physiology Genetics Physics

• Cell Biology Global Health Immunology

• Plant Ecology Epidemiology Medical Bacteriology

• Biochemistry Parasitology Organic/Inorganic Chemistry

LABORATORY SKILLS

• Aseptic Technique

• Testing skills encompassing incubator, sterilizer, colony counter, centrifuging, hot plates

• Worked with wet laboratory techniques such as titration, pH testing, dilution

• Performing gram stains, acid-fast stains, and slide mounting to observe bacterial morphology

• Using various types of media for bacterial growth, transport, and identification

• Maintenance, Propagation and Characterization of microbial cultures

• Performed microscopic examination of micro-organisms to determine their morphological and physiological characteristics

• Worked with PCR, restriction enzyme digestion, Western Blot, Southern blot, hybridizing, ELISA

• Separated DNA fragments with gel electrophoresis

• Light and phase contrast microscopy

• Phylogenetics tree construction

• Understanding of environmental factors and it’s affects on vegetations

• Identifying & classifying vegetations within a quadrat by using direct and indirect ordination

• Experience collecting samples in the field and preparation for data analysis

• Prepared written report summarizing data analysis and conclusions

• Directed time and resources to efficiently accomplish daily tasks

• Able to interpret and analyze complex information from scientific and technical journals

• Ensure proper upkeep of lab equipment

• Ability to work both as a team and independently

• Knowledge of medical terminology

• Use of Bibliographic tools (Pub Med, Bio Med, BLAST)

• Able to quickly learn and perform at a high level of efficiency

• Well-versed in Good Laboratory Practices and lab safety rules and regulations including hazardous materials management, and OSHA criteria

WORK EXPERIENCE

Sunrise of Bellevue, Bellevue, Washington

Reminiscence Care Manager August 2007 - Current

• Provide respectful, calm, and comfortable environment for the Alzheimer patients

• Assist residents with hands on care necessary for their general well being

• Encourage residents to participate in stimulating and social activities

• Maintain appropriate communication with the residents and their families

• Uphold positive atmosphere in the Reminiscence neighborhood

• Train new employees in best practices and procedures

Child Development Center at Overlake, Redmond, Washington Oct 2007 – Oct 2007

Childcare Assistant

• Assisted teachers in daily activities and helped children develop cooperative, social and cognitive skills, as well as fine and gross motor skills

• Provided care to infants and toddlers

• Maintained a friendly, team-building environment for all children

TOP Food & Drug, Bellevue, Washington

Cashier Mar 2007 – Sep 2007

• Ensured customer satisfaction by providing quick, efficient and friendly check-out service

• Incorporated feedback received from customers in day to day processes

• Assisted customers with special needs and ensured that their experience was positive

• Helped train new employees and provided them with assistance whenever needed

Sindh Chocolate Works, Karachi, Pakistan

Intern Aug 2004 – May 2006

• Answered customer calls and transferred them to appropriate departments

• Created customer invoices and handed them to the Shipping department for mailing

• Maintained customer records in both MS Excel and MS Access

COMPUTER SKILLS

Operating Systems: MS Windows

Software Applications: MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook

QUALIFICATIONS

• Awarded Certificate of Caregiver Dementia Specialty

• Achieved training in Caregiver Mental Health

• Awarded Certificate of Healthcare Provider

• Received Above and Beyond the Call of Duty (A.B.C.D) compliment

• Distributed medicines to residents as Medication Care Manager

• Can efficiently manage multiple tasks

• C.P.R. and First Aid Certification

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