Customer Service

SUMMARY OF QUALIFICATIONS

• A dedicated, ambitious, success-oriented individual with a strong work ethic and objective to contribute directly to the growth, effectiveness and image of an organization

• Bilingual – fluent in English and Spanish

• Proven ability to exceed corporate and customer expectations with strong troubleshooting and problem solving skills

• Demonstrated organizational, communication and project management skills

• Adept at cultivating high – quality and cooperative relationships

• Ability to manage multiple tasks under limited turnaround times

EDUCATION

St. Thomas University – Miami, Florida

Bachelor of Business Administration in Accounting

December 2006

Classes taken include: Auditing, Advanced Accounting, Federal Tax Law, Business Law,

Principles of Marketing and Business Policy

WORK HISTORY

Dec. 2010- Oct.2011 Executive Assistant to the President, Premier Wines & Spirits

• Build and maintain Suppliers bill back and marketing spreadsheets

• Manage Sales Representative monthly commission report

• Assist with sales and accounting in AP reports

• Work with multiple suppliers with distribution and depletion reports

• Manage monthly expense account for senior management

July 08- Dec. 2010 Senior Accountant Coordinator Marriott Villas at Doral

• AP/AR: verified codes, prepare payment of invoices, setup vendor request

• Audit: complete a proper audit of associates’ banks to provide for end of month report

• Verify all accounts and invoices make correction if needed

• Reconciliation of Accounts: check report for accuracy, enter data company system, and maintain night audit report

• Upload journal entries to a company system

• Follow up with any vendor inquiry and requests

Nov 07 –08 Accounting Clerk

Marriott Frenchman’s Cove (St. Thomas USVI)

April 07-Nov 07 Senior Teller (Miami, Florida)

Bank of America

• Opening and closing of account

• Deposit, transfer and withdrawals

• Cashing of checks, bonds and traversals check

2004-2007 Operations Coordinator

AMC Aventura Theatre

• Reconcile box-office ticket sales

• Closed out concession reports

• Oversee daily deposits, count cash, track overages/shortages

• Assist management with floor operations

• Resolve guest concerns and issues

2001-2004 Usher/Box Office Cashier/Concession Cashier

AMC Theatre

• Direct customers to their proper theater

• Sell movie tickets

• Suggest items to sell, operate point-of-sale terminals

• Assist customers at Guest Services desk

• Assist with other film crew functions

• Perform other duties as assigned

Summer, 2002-2003 Student Work Study

St. Thomas University

• Assist students with financial aid questions

• Update student information in the Colleague system (Datatel)

• Answering the phone and taking messages for the advisor

• Light filing

COMPUTER SKILLS

Datatel, Windows XP, Word, Excel, Power Point, Windows.NT.40, and Print Shops PREMIER Edition 5.0, Windows.31, Radiant System, PMS system, Opera system, GCS real-time merchant, Apprise

SKILLS & ACCOMPLISHMENTS

Excellent customer service skills

Event Planning

Effective leadership and interpersonal skills

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