Customer Service Manager
Resume:
Waleska, GA *****
********@****.***
Objective
Seeking a position where my skills can help achieve the success of the organization and produce opportunities for professional growth.
Qualifications
23 years of experience in customer service and financial aid
Experienced with Windows 7 and XP, Office, Excel, Word and custom applications
Motivated, professional and organized
Experience
01/2005 – 04/2011 Le Cordon Bleu Culinary College Tucker, GA
Default Manager and Financial Aid Officer
Assisted students with deferment, forbearance, and consolidation loan options
Conducted phone calls and prepared weekly mailings to delinquent borrowers
Counseled students and parents on federal regulations for financial aid
Scheduled and performed exit interviews with departing students
Maintained the required information in the federal database system
Led financial literacy classes every semester
Disbursed funds from federal and private direct loan programs
08/1992 – 12/2004 Bauder College Atlanta, GA
Financial Aid Administrator
Increased student show rate 78% with extensive follow up contact
Boosted student enrollment by providing creative options for financial aid
Processed Title IV funding
Disbursed funds from federal and private direct loan programs
Managed cash collection for repayment of student loans
11/1988 – 08/1992 Interactive Learning Systems College Park, GA
Financial Aid Officer
Processed and distributed loan and grant programs
Acted as a liaison to various banks for loan processing
Compiled weekly statistical reports
Proposed and implemented payment plan setup for cash collections
Education
Bauder College Atlanta, GA 30326
Northside School of Realty Atlanta, GA 30319
Personal References
Steve Metzger
C. P. A
136 Birchwood Pass
Canton, GA 30114
Adam Weisman
Golf Course Superintendent
319 Paul Cagle Dr
Waleska, GA 30183
Vickie Spratling
1203 Cherry Ln
Canton, GA 30114
Contact this candidate