Customer Service Quality Assurance

Josephine Love

**** *. **** ***, *******, Arizona 85042 / Phone: 602-***-****

Email: *.*****@***.*** or **************@*****.***

Qualifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Written/Verbal Communication ~ Organized ~ Time Management ~ Customer Service

Technical/Desktop Troubleshooting ~ Team Oriented ~ Computer Proficiency~ Live online Chat experience;

Education

12/2001 ~ University of Phoenix

Completed Some College Coursework

Experience

2005 - 2010 ~ Arise, Inc: Customer Service Agent (Work from Home)

Answered inbound calls and assisted customers with travel arrangements; problem solved

customer complaints and issues; processed orders, provided customer service; assist Pro Flowers, Home Depot, Sears, Inc., Disney Dining and Walgreen customers.

2007 – 2009 ~ 1-800 Flowers: Seasonal Customer Service (Work from Home)

Answered incoming calls and provided professional, courteous, responsive and accurate customer service assistance; processed customer orders, provided extensive product information; processed credits/refunds; provides quality assurance assistance.

2006 – 2008 ~ VIP Desk: Brand Ambassadors Catalog Sales (Work from Home)

Processed inbound customer phone orders, returns and account payments; updated customer information and accounts; provided special arrangement for credit card issues;

suggested additional related products and provided customer with information on current sales, specials, discounts, etc. (cross/up-selling).

2001 – 2006 ~ Virtual Services: Virtual Technical Support Agent & online Chat host providing customer information

(Work from Home)

Provided customer service support, technical and desktop troubleshooting assistance; resolved internet connectivity issues and provided resolution support for customers; suggested related products and services and a variety of third party resources to customers.

1986 – 2000 ~ Electric & Gas Co: Customer Service Rep (Chat) (Work from Home)

Accept , processed and reconciled customer payments; purchased gas supplies/parts for installation; processed service orders; distributed and installed meters in home or business; provided emergency assistance for gas leak and other customer issues.

References available upon request