Driver

CARLTON A. MONROE

** ******* ****** *********, ** 07111 973-***-**** 732-***-**** zx8gxk@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

§ Excellent communications techniques, extremely fast and eager learner; self-motivated and disciplined.

§ Extensive experience in servicing customers, both in-person and by telephone.

§ Superior communication skills in dealing with customers, co-workers, and employees.

§ Possesses very strong verbal, written and inter-personal skills.

§ Well-organized and highly efficient, working in a multi-tasking dynamic environment.

§ Results-oriented, dependable professional experienced in customer service and sales.

§ TWIC card certified.

EXPERIENCE

CABLEVISION SYSTEMS CORPORATION, Piscataway, NJ Feb 2010 - Present

Field Service Technician

§ Performs installation for service and support for our Optimum Video service, Optimum On-line and Optimum Voice family of products.

§ Performs service disconnections/reconnections, relocation/changes of service and installations while ensuring company technical requirements are properly followed.

§ Ensures customer satisfaction for all aspects of installation, service, and support.

§ Operates tools and equipment in a safe and responsible manner.

§ Compliant with observance of DOT regulations, per the policies set for drivers.

C & T HOME DELIVERY, Hillside, NJ Nov 2008 – Feb 2010

Owner/ Operator Driver

Skilled in direct customer service and sales and delivery procedures, including cash collecting, account tracking, and status reporting.

§ Class “C” driver with an excellent safety record; skilled in driving forklifts and stackers; handle basic data entry and retrieval on computer systems.

§ Experienced with credits, returns, and UPS/FedEx shipments; assist in stocking, inventory control, and all major warehousing operations.

§ Experienced in training and supervising staff in customer service and business procedures.

§ Assisted in the assembly and installation of products at the customer's site.

§ Assisted in the loading and preparation of the installation vehicles and trailers.

§ Compliant with observance of DOT regulations, per the policies set for drivers.

3DP / Lowes, Union, NJ May 2008 – August 2008

Lead Service Agent/Driver

Skilled in direct customer service and sales and delivery procedures, including cash collecting, account tracking, and status reporting.

§ Responsible for driving 24’ – 26’ straight box trucks on a specified delivery route.

§ Delivers furniture, appliances and electronics

§ Installs and set ups furniture, equipment, appliances

§ Works within a timeline for delivery.

§ Loads & unloads of the delivery truck and collects all COD's.

§ Maintains truck for repair & cleanliness.

§ Assists team when in Distribution Center.

§ Provides outstanding service to our customers

C & T HOME DELIVERY, Hillside, NJ Jan 2007 – May 2008

Owner/ Operator Driver

Skilled in direct customer service and sales and delivery procedures, including cash collecting, account tracking, and status reporting.

§ Class “C” driver with an excellent safety record; skilled in driving forklifts and stackers; handle basic data entry and retrieval on computer systems.

§ Experienced with credits, returns, and UPS/FedEx shipments; assist in stocking, inventory control, and all major warehousing operations.

§ Experienced in training and supervising staff in customer service and business procedures.

§ Assisted in the assembly and installation of products at the customer's site.

§ Assisted in the loading and preparation of the installation vehicles and trailers.

§ Compliant with observance of DOT regulations, per the policies set for drivers.

HOME DELIVERY OF AMERICA, Maywood, NJ Dec 2004 – Jan 2007

Driver

Skilled in direct customer service and sales and delivery procedures, including cash collecting, account tracking, and status reporting.

§ Responsible for driving 24’ – 26’ straight box trucks on a specified delivery route.

§ Delivers furniture, appliances and electronics

§ Installs and set ups furniture, equipment, appliances

§ Works within a timeline for delivery.

§ Loads & unloads of the delivery truck and collects all COD's.

§ Maintains truck for repair & cleanliness.

PC RICHARD’S, Whippany, NJ Mar 2000 – Jan 2004

Driver / Sales Representative

Responsible for the prompt delivery and removal of household appliances and electronic devices to key customers in the Northern NJ/NYC metropolitan area, including residential homes, small businesses and, restaurants.

§ Determined efficient routes and drove safely.

§ Compiled and issued customer invoices and handled product returns.

§ Collected accurate payments from accounts.

§ Responsible for operating and maintaining of company 20 ft box truck.

§ Provided total customer services including delivery, installation, removal, preventive maintenance, and product education.

COSMIC CLEANING SERVICES, Hillside, NJ Aug 1998 – Feb 2000

Commercial Cleaning/Lead Floor installer

§ Assisted in the onsite remodeling of new acquisitions – these responsibilities would include: replacement of bathroom and kitchen cabinets, repair and replacement of kitchen counter tops

§ Demolished and removed of existing plumbing fixtures, replacement of lighting fixtures, hanging of ceiling fans, replacement of hardware, door locks and knobs

§ Installed mirrored wardrobe doors, shelving in closets, shower doors, medicine cabinets, baseboard and trim, bathroom and kitchen hardware, dishwashers and other appliances.

§ Framed and insulated drywall, construction of new walls, decks and exterior renovation for the company’s construction projects.

EDUCATION

Attended June 1988

East Orange High School

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