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Customer Service Real Estate

Location:
Fairfield, CA, 94533
Posted:
February 29, 2012

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Resume:

Evelyn M. Arellano

**** ********* ****** - *********, ** 94533

Ph: 707-***-**** e-mail: *********@*****.***

OBJECTIVE

To obtain a full time position in a respectable and honorable company and advance in the company while gaining more skills and experience.

SUMMARY

• Administrative and technical skills in customer service

• Bi-lingual Fluent in Spanish & English

• Communicate and work effectively with all levels of management and staff

• Great team player and individual contributor

• Excellent verbal and written skills

• Superior customer service experience

• Proficient with MS Office applications including - Excel, PowerPoint, Access, MS Word, Outlook

EXPERIENCE

4/09 -present Bucedi Real Estate Escrow Coordinator Realtor (Vickie Jackson) – Fairfield Ca.

• Responsible for checking and keeping records of escrows for Real Estate Transactions

• Assisted agents with their files which included scanning, faxing and setting appointments for inspections

• Partnered with loan processors and loan closers to stay on top of loan status to ensure clients needs.

11/08 – 03/09 Collector, Western Dental - Fairfield, CA

• Performed outbound calls to follow up with patients pertaining to their dental accounts while performing bilingual duties.

• Assisted doctor’s with a variety of dental services with our patients.

• Performed a variety of customer service issues regarding dental service issues

• Coordinated tasks and responsibilities for the team.

05/03 - 11/06 Call Center Representative, American Home Shield - Santa Rosa, CA

• Performed a variety of bilingual duties such as answering multiple phone lines and questions as to their service

• Customer Care assistant for all home warranties.

• Responded to customer complaints, concerns, and questions about their warranties

• Responded to technical inquiries related to general trouble shooting questions for customers

• Performed well under pressure from a high call volume environment

07/02 - 04/03 Receptionist, Manpower Temp Agency - Santa Rosa, CA

• Performed a variety of bilingual duties such as answering multiple phone lines and provide personal

• Assistance to walk in members.

• Track and update client databases

• Sort mail, data entry, prepare and mail out information packets for prospect medical members.

11/01 - 07/02 Receptionist, America’s Income Tax - Santa Rosa, CA

• Answering phones and calling customers for further information pertaining to their taxes.

• Track and update client databases.

• Assist clients, data entry, filing, schedule appointments, and translate for Spanish speaking clients.

04/00 - 11/01 Assembly Worker, Medtronic Ave - Santa Rosa, CA

• Production work on heart catheters for medical facilities.

• Kept records of level of productivity.

11/99 - 04/00 Clerk Typist 2, Sonoma County Victim Assistance - Santa Rosa, CA

• Sort and distributed mail, processed billing, maintained department files

• Performed filing and translated for the Spanish speaking clients.

• In charge of typing court documents and providing support to upper management.

EDUCATION

Santa Rosa High School - Santa Rosa, CA

REFERENCES

Available upon request



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