Evelyn M. Arellano
**** ********* ****** - *********, ** 94533
Ph: 707-***-**** e-mail: *********@*****.***
OBJECTIVE
To obtain a full time position in a respectable and honorable company and advance in the company while gaining more skills and experience.
SUMMARY
• Administrative and technical skills in customer service
• Bi-lingual Fluent in Spanish & English
• Communicate and work effectively with all levels of management and staff
• Great team player and individual contributor
• Excellent verbal and written skills
• Superior customer service experience
• Proficient with MS Office applications including - Excel, PowerPoint, Access, MS Word, Outlook
EXPERIENCE
4/09 -present Bucedi Real Estate Escrow Coordinator Realtor (Vickie Jackson) – Fairfield Ca.
• Responsible for checking and keeping records of escrows for Real Estate Transactions
• Assisted agents with their files which included scanning, faxing and setting appointments for inspections
• Partnered with loan processors and loan closers to stay on top of loan status to ensure clients needs.
11/08 – 03/09 Collector, Western Dental - Fairfield, CA
• Performed outbound calls to follow up with patients pertaining to their dental accounts while performing bilingual duties.
• Assisted doctor’s with a variety of dental services with our patients.
• Performed a variety of customer service issues regarding dental service issues
• Coordinated tasks and responsibilities for the team.
05/03 - 11/06 Call Center Representative, American Home Shield - Santa Rosa, CA
• Performed a variety of bilingual duties such as answering multiple phone lines and questions as to their service
• Customer Care assistant for all home warranties.
• Responded to customer complaints, concerns, and questions about their warranties
• Responded to technical inquiries related to general trouble shooting questions for customers
• Performed well under pressure from a high call volume environment
07/02 - 04/03 Receptionist, Manpower Temp Agency - Santa Rosa, CA
• Performed a variety of bilingual duties such as answering multiple phone lines and provide personal
• Assistance to walk in members.
• Track and update client databases
• Sort mail, data entry, prepare and mail out information packets for prospect medical members.
11/01 - 07/02 Receptionist, America’s Income Tax - Santa Rosa, CA
• Answering phones and calling customers for further information pertaining to their taxes.
• Track and update client databases.
• Assist clients, data entry, filing, schedule appointments, and translate for Spanish speaking clients.
04/00 - 11/01 Assembly Worker, Medtronic Ave - Santa Rosa, CA
• Production work on heart catheters for medical facilities.
• Kept records of level of productivity.
11/99 - 04/00 Clerk Typist 2, Sonoma County Victim Assistance - Santa Rosa, CA
• Sort and distributed mail, processed billing, maintained department files
• Performed filing and translated for the Spanish speaking clients.
• In charge of typing court documents and providing support to upper management.
EDUCATION
Santa Rosa High School - Santa Rosa, CA
REFERENCES
Available upon request