Customer Service Manager
Resume:
Diana Rico
El Paso, Texas ***24
**********@*****.***
OBJECTIVE: To obtain an opportunity to grow with the company that will allow me the opportunity to use and contribute my education and work experience.
EDUCATION: El Paso Community College
El Paso, Texas 79908
Course of Study: Business
Parkland High School
El Paso, Texas 79924
Diploma 1999
EXPERIENCE: Associated Court Reporters of El Paso
El Paso, Texas 79901
Records Manager
March 2008 to Present
Duties: Subpoena Medical, Billing and Personnel Records, Create Deposition by Written Questions, Affidavits, Process Service, answering phones, emails, key-holder, schedule
and confirm daily Depositions, video taped Depositions, Billing, filing, record keeping, Accounts Payable, Customer Service, Filing Paperwork at Courthouse, knowldege of HIPPA Policy, Notary.
El Paso Textbook Express/ CBA Bookstore
El Paso, Texas 79915
Manager/Assistant Manager
November 2002 to October 2006
Duties: Customer service, order books, return books, created End
of the Month report, Daily Sales Report, New Hire or Rehire
Employees paperwork, Hired, trained and motivated a sales team
of 20, Achieved record sales increases, open and close the store,
handled money, set up point of sales systems, cashier, made
deposits, conducted payroll related duties, adoptions, Accounts
Receivable, Accounts Payable, answering phones, filing, typing
reports, record keeping, dealing with vendors, opening new
accounts, maintaining existing accounts, invoices, making a
budget, making schedules, book buyback, Receiving and Shipping.
Payless Shoe Source
El Paso, Texas 79907
Assistant Manager/ Full Time Associate
March, 2000 to September 2002
Duties: Assist customers, arranged shoes and displays, handled money, open and close the store, help my manager to do paperwork, schedules, and payroll related duties, answer the phone and tell my co-workers what their duties were when my manager wasn’t present.
SKILLS AND
ABILITIES: Computer literate, 70 WPM by touch and 10 key, responsible,
well-organized, punctual, good handling money, I perform great
customer service and bilingual: English/Spanish, Notary.
REFERENCE: Upon Request.
Contact this candidate