Customer Service Manager
Resume:
JOAN FRADELLA
*** ** ******** **., *******, FL **462
Phone: 561-***-****, eMail: **********@***.***
Financial Planning and Analysis
SKILLS AND STRENGTHS
Employee training Contract negotiations
Quality customer service Budget and program planning
Team builder and player
PROFESSIONAL ACCOMPLISHMENTS
Financial Analyst
Performed cost analyses for $30MM in DOD contracts, including Cost plus and fixed price type contracts
Improved all programs reporting accuracy by 25%
Performed ROI for new security products and new security lines
Prepared executive reporting package for $18MM in personal accounts, family foundation accounts and trust accounts
PRICING ANALYST/CONTRACTS MANAGEMENT
Performed pricing requirements for $3MM annually in UN and USAID contracts
Managed over $10MM annually in DOD contracts
STAFF LEADERSHIP
Implemented strategic planning with staff and board
Managed and budgeted staff training and employee incentives programs
Provided training for 5 cost accountants in inventory, product pricing, asset analysis
Assisted in writing financial and cost accounting policies and procedures
BUDGETING
Administered budget for new product line programs
Administered budget for capital expenditures by department
Contracted with new service purchasers to increase market share of clients by 50%
Assisted with organizational merger negotiation and implementation (between Tracor Marine and General Offshore)
PROFESSIONAL EXPERIENCE
ILY dba GIMCO USA Purchasing Agent 2008-2011
GM Financial Tax Accountant 2007-2008
Kerner & Wagshol, PA, CPA’s Tax Accountant 1999-2007
Sensormatic Electronics Corp. Cost Accounting Supervisor 1990-1998
Tracor Marine, Inc. Contracts Manager 1988-1990
Sperry Corporation Contracts Associate 1984-1988
Joan Fradella Page 2 of 2
EDUCATION
Long Island University – Masters of Business Administration, concentration Quantitative Analysis
Hofstra University – Bachelors of Accounting
Nassau Community College – Associates of Accounting
Contact this candidate