Martie Lee

Corry, PA *****

zwu6c3@r.postjobfree.com

Target Job Title Home Based Customer Service Assistant/Agent

Ready, willing and competent to forge effective and positive relationships with all publics.

Career Goal

To obtain an opportunity that will permit me to use my years of verbal/ writing communication experiences that include telephone hotline and in-person individual and group support services including support/options counseling, information, and referrals.

Skills

Administration/Management. Customer Services. Leadership. Teamwork. Communication-verbal, written, listening. Critical thinking. Multitasking. Creativity. Organize and prioritize. Recruit, and hire exceptional staff. Establish team-oriented work environments.

Experience

2007-Current Program Development/Writer Safe Journey, Union City, Pa. Develop domestic violence programs; youth prevention programs/curriculum; update community trainings for community professionals; presentations. Develop & create printed materials (posters, brochures, campaigns), Newsletters. Program and grant writing. Facilitated Strategic Plan & produced report. Website narratives & pictures.

With the Executive Director, to offset governmental budget cuts, we recently created and implemented three successful fundraising projects: The Purple Purse Classic Thrift Store, Shower the Shelter Campaign, and TAXI’S, a trailer concession.

1987-2007 Executive Director Safe Journey, Union City, Pa. Administration/Management of Domestic Violence Service Agency; Fiscal, Grants and Contracts Management; All Aspects of Human Resource Management; Community & Public Relations; Represent On Local/State Functions/Committees.

With vision and leadership, and securing additional funding over the years, under the guidance of the board of directors, took the agency from a very small bare bones agency to a full service agency by developing, creating and implementing program components including:

Logic models & Outcomes; Legal Advocacy Program; Staff/Volunteer/Hotline Training (45 hours); Adult and Children Counseling & Group Programs; Empowerment Groups (D&A, Older Victims); Onsite Services Provided by Community (Attorneys, Rape Crisis, Penn State Nutrition, Family Services Parenting, etc.); Volunteer Component; Technology; Strategic Planning; Purchase of a Permanent Facility; Security System and Building Sprinklers Systems; Vehicles to Transport Clients; Agency Policy & Procedure Handbook, Staff Evaluation Program and Employee Handbook, Board Handbook; Prevention Programs for Elementary, Middle and High Schools; Workplace Violence Prevention Training (Employers); Staff In-services. Trainings for Community Professionals: Medical/Mental Health Providers, Clergy, Special Needs; Satellite Outreach Services; Police Early Intervention Pilot Programs: STAR Center & Ride -A-Long. Education Graduate of Sparta Merged High School. Attended Edinboro University (EUP). Areas of study: journalism/writing, social work, physical education,

Attended over 100 conferences and workshops primarily provided by Pennsylvania Coalition Against Domestic Violence (PCADV), Pennsylvania & National School Board Associations (PSBA &NSBA) Gannon and Penn State Behrend, Mercyhurst University, National College of District Attorney and local social agencies. Serve(d) / Memberships Salvation Army Advisory Board, Currently Chairperson • Board Member of the Pennsylvania Coalition Against Domestic Violence Board • Erie County Stop Violence Against Women Committee • Protection From Abuse Taskforce • Women’s Roundtable • Victim Crime Center Policy Board • Homeless Impact Committee • United Way Executive Directors Forum • Developed and Chaired Human Service Roundtable • Corry Area School Board, 20 Years. Served as Secretary, Vice-president and President