Customer Service Manager
Resume:
JENINE M. VAN VEGHEL
Kaukauna, WI 54130
***********@***.**.***
PROFESSIONAL OVERVIEW
• Progressive experience in the manufacturing and printing industry has provided exposure to all aspects of business including International and Domestic sales, marketing, materials, scheduling, planning, logistics and purchasing.
• Prepared to accept the challenge of adapting existing experience and acquiring new knowledge by joining an organization which encourages performance-based advancement and ongoing professional growth.
PROFESSIONAL SUMMARY
Modern Plastics, Inc. Green Bay, Wisconsin
Purchasing Manager
July 2010 – October 2011 (Due to downsizing)
• Develop, maintain, upgrade and control all purchasing functions for the company
• Make day to day decisions on purchasing materials needed for production, along with every day purchasing needs for the company - issue all purchase orders and make sure all invoices received are accurate – resolve issues, if necessary
• Supervise and manage the Stockroom, including the Stockroom Coordinator - have multiple, daily interaction with regards to all functions of the position – give performance reviews
• Work with Stockroom Coordinator to maintain an organized, efficient and productive area
• Initiate, create and maintain all part numbers and supplier information, using IQMS.
• Manage all aspects of reducing inventory, pricing and freight and find new sources, if necessary
• Issue plan to establish objectives, define strategy and identify opportunities for potential price reductions and new suppliers
• Manage all slow moving and obsolete inventory – return or sell, if able
• Meet with Supervisors daily to discuss issues and attend Staff and Manager’s meetings
• Monitor supplier ratings and maintain regular contact with all of our suppliers
• Using PO backlog report, determine if I should close purchase orders or expedite – using Excel
• Using Purchase price variance report, determine if I should make adjustments to standard pricing for part numbers in IQMS – using Excel
• Using the Inventory listing by vendor report, determine which parts suppliers should ship us off of their blanket PO – using Excel
Plexus Corporation, Appleton, Wisconsin
Buyer
October 2009 – July 2010
• Responsible for the procurement execution of assigned goods and services in accordance with the quality, delivery and pricing expectations of Plexus Corp. using JD Edwards
• Make tactical decisions with respect to the placement and management of all purchases within assigned MRP portfolio to meet scheduled demand. This process encompasses order placement, rescheduling, cancellation of items and/or receiving and invoice issue reconciliation and approval
• Align correct quantity of parts with scheduled due dates
• Placing purchase orders for parts that have liability (NC/NR) at the component lead-time only
Page 2
• Negotiate lead-time constraints with suppliers to negate missed commitment dates
• Review all delivery issues and take appropriate corrective action to avoid schedule impact
• Engage the formal Parts Shortage Escalation Process
• Responsible for managing all Obsolete, Inactive & Excess inventory items in accordance with OIX guidelines
• Clear items within the allotted five day time frame
• Attend MRB meetings as scheduled to maintain satisfactory compliance of NCM (Nonconforming Materials) return and disposition as outlined in the SOP
• Clear all early receipts within five days
• Meet with suppliers to discuss contracts, price negotiations, lead-time issues, open order status, new product lines, etc.
• Attend and contribute to Team meetings
• Assist the Material Team Supervisor and the Materials Manager on all projects as assigned
• Received my Yellow Belt
Axletech International, Oshkosh, Wisconsin
Buyer
August 2007 – July 2008 (Due to downsizing)
• Responsible for ordering, planning and scheduling all brakes, bearings, stampings, hardware, shims and washers for all axles that are manufactured in the Oshkosh facility for Off-Road use – over $75 million annually
• Create, review and update all purchase orders – expedite or cancel, as appropriate, using JD Edwards – submit all vendor invoices for payment
• Responsible for doing all cost, quality/efficiency, receiving/delivery, productivity and simplification analysis and product comparisons on all parts that I purchase – using Excel extensively
• Work closely with Engineering on new prototypes
• Work daily in an MRP environment
• Proactive Supplier Management
• Negotiation (Stocking programs, price and delivery)
• Experience in the Principles of Lean Manufacturing and 5S
• Maintain and manage supplier base (reduction, sourcing and selection)
• Extensive Supplier visits/audits
• Extensive Supplier evaluation and selection
• Participate in Physical Inventory
• Document all cost savings and cost avoidances
• Develop and implement material strategy and goals
• Assist with all questions from the Materials Department
• Daily interaction with suppliers
• Daily interaction with the Materials Department and other Axletech Intl. facilities, worldwide
• Work closely with Department Managers in establishing and meeting customer requirements
• Maintains communication with vendors to ensure timely delivery of goods
• Responsible for keeping inventory to a minimum
• Monitor supply/stock levels and make necessary adjustments
• Monitor vendor lead time and usage of supplies
• Involved in creating all Purchasing Department procedures and guidelines for new employees
• Participates and contributes to department and plant meetings
Page 3
RR Donnelley, Menasha, Wisconsin
Paper Buyer
September 2005 – August 2007
• Responsible for ordering, planning and scheduling all paper for the Menasha based printing facilities, which includes web stock and sheet fed stock – over $40 million annually
• Responsible for ordering, planning and scheduling ink, glue, UV coating, polyester belting, plate backing and other various items needed in the printing process
• Create, review and update all purchase orders – expedite or cancel, as appropriate
• Lead all activities relating to storage of paper, whether it be in our warehouse or using outside warehousing – manage inventory
• Proactive Supplier Management
• Lead activities such as cost, quality/efficiency, receiving/delivery, productivity and simplification processes
• Negotiation (Stocking programs, price and delivery)
• Experience in the Principles of Lean Manufacturing and 5S
• Maintain and manage supplier base (reduction, sourcing and selection)
• Create and maintain item numbers
• Supplier visits/audits
• Supplier evaluation and selection
• Plan and participate in Physical Inventory
• Document all cost savings and cost avoidances
• Develop and implement material strategy and goals
• Assist with all pricing questions from our Estimating Department
• Assist customer in choosing the appropriate paper needed for their print jobs
• Daily interaction with paper mills, merchants and manufacturing staff, providing information and receiving feedback
• Responsible for placing all Purchase Orders for print jobs, relating to paper, direct with the paper mills and merchants using PeopleSoft and AS400 – submit all vendor invoices for payment
• Responsible for outsourcing print jobs to local printers
• Work closely with Scheduling and Department Managers in establishing and meeting customer requirements
• Maintain communication with vendors to ensure timely delivery of goods
• Responsible for keeping inventory of paper to a minimum
• Monitor supply/stock levels and make necessary adjustments
• Monitor vendor lead time and usage of supplies
• Calculate stock tonnage needed for print jobs
• Test basis weight and PPI of paper
• Responsible for selling all excess paper for the Corporation – finding a buyer, negotiating price and delivery and working with our Accounting Department on the paperwork
• Responsible for tracking all monthly and quarterly rebates on paper ordered direct from paper mills and reporting it to the corporate office
• Responsible for tracking all quarterly rebates on paper ordered directly from merchants and reporting it to the corporate office
• Lead all activities in creating and maintaining our Standard Operating Procedures
• Participates and contributes to department and plant meetings
• Working on getting my CPM – Certified Purchasing Manager’s Certificate
Page 4
Miller Electric Manufacturing Company, Green Bay, Wisconsin
Material Coordinator, Fastswitch Inverter Products
February 2004 – August 2005
• Responsible for purchase order replenishment, using the MRD system, and forecasting for all parts that go into 18 different versions of the Maxstar 150 welder
• Responsible for managing activities relating to the implementation and maintenance of
material inventory control and all supply chain activities, along with continuous involvement with manufacturing teams
• Lead all activities relating to procurement, storage and shipment of all raw materials
• Managed target levels/inventory at all Miller Electric warehouses
• Proactive Supplier management
• Lead activities such as cost, quality, delivery, productivity and simplification processes
• Assist with Bill of Materials (BOM) transitions
• Prepare purchase orders, requisitions and other similar and necessary documents related to purchasing production materials, using Macola and AS400
• Negotiation (contact, price and delivery)
• Attended Kaizen training course
• Maintain and manage supplier base (reduction, sourcing and selection)
• Supplier visits/audits
• Proactively manage corrective action process
• Supplier evaluation and selection
• Forecast and schedule finished product
• Document all cost savings and cost avoidances
• Develop and implement material strategy and goals
• Daily interactions with manufacturing staff, providing information and receiving
• Lead all cycle count activities
• Implement all ECO’s, generate NCN’s and CAR’s
Miller Electric Manufacturing Company, Appleton, Wisconsin
International Sales Coordinator/Customer Service Correspondent
March 1993 – February 2004
• Provide support to International representatives worldwide, including supply of sales tools, order preparation, order processing and expediting, pricing discrepancies and overseas shipment.
• Work with International freight forwarders to consolidate and/or containerize International shipments, including preparation of all export documentation (including, but
not limited to, invoices, NAFTA certificates, shipper’s letters of instruction, air waybills, letters of credit and inland bills of lading)
• Ship equipment and spare parts overseas weighing any where from a pound to thousands of pounds, via air parcel post, UPS, airfreight, full container load or less than container load-ocean freight. In addition, realize according to weight and size of shipment, the most speedy and economical means of shipping with cost savings to customer. Shipment value, per order, can be any where from $100.00 to $1,000,000.00 and approximately 50 shipments per week.
• Managed all slow moving and obsolete inventory at all warehouses
• Coordinate the consolidation of as many as 15 different manufacturing sources into one shipment and modify export documents according to customs rules and regulations.
• Respond to International inquiries and leads by providing product information.
Page 5
• Work closely with the Export Manager and International Sales Manager on various projects aimed towards improving communications and over-all International business.
• Create, update and maintain an International customer base for over 30 distributors and several corporate accounts on a variety of operating systems including, AS400, Daly & Wolcott, NDS and the basic Microsoft software programs, including Access and Excel.
• Developed skill to understand, listen and communicate well with International customers using English as their second language.
• Attended Export documentation/Logistics and Seamless International Sales & customer service seminars.
• Planned, attended and worked at many Manufacturing shows, including one in Shanghai, China
• Commissioned by the State of Wisconsin as a Notary Public and was bonded.
• Taught 1st and 2nd grade Junior Achievement classes for 4 years
Jim’s Printing, Little Chute, Wisconsin
Customer Service/Sales/Assistant Office Manager
September 1987 to March 1993
• Duties included supervising the finishing department
• Answered all phone calls and took care of all customer inquiries
• Processed all customer orders and direct billing
• Operated a Compugraphic MCS Powerview 10 Typesetter
• Expedited all jobs and notified customers when completed
Contact this candidate