IT Management

DUANE KELLING, M.SC.

**** ******** ******  St. Paul, Minnesota 55116  ************@***.***  (c) 612-***-****  linkedin.com/in/duanekelling

IT MANAGEMENT

Rare combination of technology- and business-oriented IT Manager with over 20 years of superior service delivery. Genuine passion for creating solutions and applications that meet organization objectives and user needs. Project management from concept to implementation in a wide variety of industries, including software development, manufacturing, distribution, supply chain, accounting, auditing, consulting, retail, marketing and entrepreneurship. General management abilities to plan goals, develop strategies and implement methods; staff (recruit, train and mentor); direct; organize; coordinate; and evaluate IT systems and policies. Knowledge and experience that define communication and staffing as management’s most important functions. Development leader with complete software development lifecycle (Agile, Scrum, Iterative, Waterfall) methodologies. ITIL V3 Certification.

PROFESSIONAL EXPERIENCE

DAKELLING, INC. St. Paul, Minnesota 2008 – Present

Consulting company specializing in tools and processes to improve business and IT operations, creating solutions for a variety of organizations, without “canned” products and approaches, using synergistic solutions. Clients:

• Pilgrim Lutheran Church – Install Windows Small Business Server and establish backup plan.

• Shaw’s Supermarkets – Support for distance algorithm within labor scheduling module.

• Associated Grocers of New England – Corrected procedural issues for delivery standards.

STEIN INDUSTRIES Brooklyn Park, Minnesota 2007 – 2008

Diversified manufacturing company with more than 100 employees and annual revenues of $60 million, specializing in three separate product lines: electronic switches, store fixtures, and grocery merchandising systems.

Manager, IT

• Managed Annual budget of $1.25 million and internal staff of six plus three contract developers/project managers.

• Led re-implementation of QAD ERP, improving lead time and decreasing on-hand inventory more than 10%.

• Supervised all resources and served as technical lead for $250,000 on-time, on-budget delivery of B2B website redesign using both internal and external resources plus responsibility for three other websites and VOIP system.

ROBOCOM SYSTEMS Farmingdale, New York 1995 – 2007

Comprehensive supply-chain software and services company providing solutions to the distribution industry; software development firm with 60 employees and annual revenues of $80 million; specialized in ERP and logistic software including SAP, Manhattan, EXE, PICK, Baan and Red Prairie; acquired Radcliffe Systems in 2007 (customer base), following Radcliffe Systems acquisition of Erickson Consulting in 2003.

Director of Engineered Labor Systems – Robocom Systems/Radcliffe Systems 2003 - 2007

Created cross-functional team and project plan for rewrite of PLUS Warehouse to service-oriented architecture (SOA), using Oracle, SQL, and Java and C# resulting in early release of product.

Vice President and Co-Founder - Erickson Consulting (predecessor to Radcliffe Systems) 1995 – 2004

• Co-founded consulting/software company with annual sales of $4 million and $100,000 in support revenue.

DUANE KELLING PAGE TWO

ROBOCOM SYSTEMS (Continued)

• Performed pivotal role as Chief Information Officer responsible for infrastructure and product enhancement.

• Built 365/24/7 support department that was designated “world-class” by customers.

• Grew consulting client base to 30 accounts, from “Mom & Pop” shops to Fortune 100 clients such as

Sysco Food Services and SuperValu.

• Identified and created revolutionary real-time dashboard with key productivity indicators that resulted in

savings of two hours per day for supervisors, managers and directors in problem resolution.

• New dashboard sales amounted to $50,000 during the first year and up to $750,000 in subsequent years.

• Implemented integrated productivity solutions with voice picking and radio frequency applications

that resulted in a 15% decrease in selection time and a 10% improvement in picking accuracy.

• Negotiated VAR agreement, allowing company a 25% profit on each sale.

• Created second package product for development of transportation standards package, which tripled initial

sales from $250,000 to $750,000 and accounted for $3 million in annual customer savings.

GAGNON & ASSOCIATES Minnetonka, Minnesota 1990 – 1994

Consulting firm with 40 employees and annual revenues of $6 million, specializing in distribution, engineering services, warehousing and productivity.

Director of Computer Development/Integration Manager 1994 - 1994

• Developed and led knowledge transfer project for productivity application to Sysco Food Service—a Fortune 100 company.

• Hired, trained and managed team of nine internal staff and five external consultants to deliver application in SQL Forms and Oracle that resulted in $500,000 profit.

Manager of Computer Development 1990 - 1994

• Directed internal staff of nine, including one programming supervisor and one support/installer for installed base of 60 sites.

• Managed annual operating budget of $750,000 and P&L responsibility for software products.

• Led cross-functional evaluation team in requirements gathering, technical architecture, software development methodologies and selection of development platforms including DB2, Oracle, SQL Progress and Access.

• Created technical architecture and requirements in client/server environment resulting in clients’ sites increasing from five to 60, adding $1.1 million in sales and $100,000 in annual maintenance.

• Created secondary sales of engineering projects at all 60 sites ranging from $150,000 to $200,000.

LAN SYSTEMS St. Paul, Minnesota 1987 - 1990

Software firm providing solutions to the newspaper and media industry.

Senior Project Leader

• Evaluated, recommended and implemented computer-aided software engineering (CASE) tool, completing initial development three months early

• Implemented structure methodologies decreasing support and maintenance issues by 25%

• Married information modeling, structured methodologies and rapid prototyping that resulted in $500,000 savings

ANGELA CORPORATION Minneapolis, Minnesota 1985 – 1987

Marketing Operations Manager

PREVIOUS EXPERIENCE

MILES HOMES, Senior Systems Analyst  CALHOUN COLLECTIBLES, Manager of Systems & Programming  SALKIN & LINOFF, Programming Supervisor  Coopers & Lybrand, IT Audit

 HOERNER WALDORF, Project Specialist  CONTROL DATA, Programmer Analyst

EDUCATION

UNIVERSITY OF PHOENIX Phoenix, Arizona 2006

Master of Science: Information Systems/Management

IOWA STATE UNIVERSITY Ames, Iowa

Bachelor of Science: Computer Science/Architecture

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