Sales Manager
Resume:
Philip C. Hazard, Jr.
Providence, RI 02914
*********@***.***
SUMMARY OF QUALIFICATIONS
Senior executive professional with a wealth of experience managing IBM Call Center sales professionals. An innovative profit-driven leader with a proven record of exceeding Call Center business goals and delivering impressive operational and financial results. Significant international business management experience. A valued member of the senior management team accustomed to evaluating new products and services and developing the appropriate systems and information to grow the company.
PROFESSIONAL EXPERIENCE
Spectrum Learning Services - Powder Springs, Georgia January 2012 – Present
Director of Educational Partnerships
Direct report to the President of Spectrum Learning Services. Drive and cultivate business relationships with the Cobb County School District, Cobb County business associations and Chamber of Commerce. Create, manage and direct all aspects of marketing efforts promoting Tutoring Center services to prospective clients.
January 2002 – March 2009
Executive, Global Call Center Employee Skill Development, Training and Client Experience
Direct report to the Senior Vice President of Global Call Center Sales and Operations. Developed and administered a global skill evaluation and employee development initiative for 3,500 IBM sales and non-sales personnel. Designed and implemented employee education to address skill gaps. Directed, collaborated and negotiated with IBM global sales locations in China, Japan, Australia, England, Ireland, Spain, France, and Canada.
Client Experience: Directed the ibm.com global Call Center client satisfaction mission which resulted in the division exceeding all corporate metrics. Created and implemented an innovative process to measure and track critical sales and operational metrics to improve company sales. Received a significant corporate leadership award in recognition of this innovative process.
IBM - Atlanta, Georgia January 1999 – January 2002
Business Unit Executive, Call Center Regional Manager
Direct report to the IBM Senior Vice President of Sales, Americas. Directed a high performing, enterprise level, brand server team focused on the Central Region of the United States. Exceeded a $500 million dollar corporate revenue objective in my first year and a $600 million dollar objective in the second. The team consistently exceeded all sales and operational metrics. Recipient of an IBM elite management sales award for sustained performance.
IBM - Atlanta, Georgia July 1998 – January 1999
Manager, Latin America Technical Call Center Support line
Direct report to the IBM US Technical Support Executive. Created and assembled a new technical support team, based in Atlanta, focused on providing pre-sales telephone support to IBM client teams in Latin America. Recruited, hired and relocated the necessary Spanish and Portuguese speaking staff. Recognized for exceeding all startup objectives, including client satisfaction, calls per specialist and revenue assist targets. Recipient of an elite IBM leadership award for the success of this project.
IBM - Boston, Massachusetts May 1995 – July 1998
Manager, Northeast Region Technical Call Center Support line
Managed an IBM pre-sales technical support Call Center team comprised of sales specialists and client representatives in the Northeast Area. Recognized by the corporation for consistently exceeding all revenue and operational objectives.
IBM - Providence, Rhode Island May 1993 –May 1995
Manager, Inside Sales Distribution Sector – Call Center
Managed 12 inside sales representatives with a $40 million dollar sales revenue objective in the Northeast area. Recognized for exceeding all revenue and operational objectives.
IBM Awards & Recognition
Golden Circle Award (Elite top 3% sales award)
Leadership Award ( Five time recipient of this IBM exclusive award)
Regional Systems Engineer Director Award (Awarded to the top five engineers in the division)
Rochester MN plant Internship.
Prestigious, select invitation to participate in a national roll-out of a new IBM processor. Entrusted as a subject matter expert (SME) to author planning and installation manuals published by the IBM Rochester plant.
EDUCATION
BA- Boston College
Harvard University - IBM Select President’s Class (Advanced rigorous business education for elite sales managers)
Board of Director Participation
Boston College Alumni Board of Directors
Fox Point Boys & Girls Club(Providence, RI) Board of Directors
Rhode Island Lung Association Board of Directors
Cobb County, GA Family Resource Board of Directors
Vice President, Sprayberry High School Gridiron Club
Shorter University Board of Visitors
President, Shorter University Gridiron Association
Scholar / Athlete Hall of Fame Inductions
Boston College Varsity Club Hall of Fame Inductee
East Providence, RI Senior High School Hall of Fame Inductee
Rhode Island International Scholar Athlete Hall of Fame Inductee
Professional Track & Field Athlete
Sponsored by Team Nike (Sprints)
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