Customer Service Quality Assurance

Mark Engleman

*** ********** ****** - *********, ** 02184

*************@*****.*** - 617-***-****

Senior Recruiter with over ten years of extensive, successful full life cycle recruitment experience in multiple industries including Healthcare, Biotechnology, Software, Retail, and Entertainment (Fortune 500, Startups, and Non-profits). Highly skilled in passive candidate sourcing including, "Web 2.0 recruitment tools" (blogs, internet mining, wikis, social networking). Strong track record of establishing effective, pro-active, consultative relationships with management, candidates, schools, and professional groups.

Contract Recruiter, Executive Search, and Project Roles

1999-present

Take-2 Interactive/Irrational Games

March 2011 to November 2011

Full life-cycle recruiter at award-winning video game development studio handled all open requisitions including Programmers (C/C++, C#, SQL, Python), Network Programmers, Online Engineers, IT, Marketing, Designers, Artists, Director Level Management, and QA staff. Successfully helped grow workforce by 30%, exceeding key project goals.

Hoffman Recruiters

July 2009 to February 2010

Full desk recruiter managing healthcare and biotechnology candidates and clients. Clients include Genzyme, Partners Healthcare, Tufts Medical Center, Millenium, and Quest Diagnostics. Candidates placed include Senior Regulatory Affairs/Compliance Director, Research Scientists, Medical Technologists, and Pharmacists

Broad Institute of MIT and Harvard

October 2007 to November 2008

Full life-cycle recruiter at one of the world’s leading Biotech Institutes, one of the teams completing the human genome project. Handled over 30 requisitions for Director level Scientific Staff, Research Assistants, Research Scientists, Software Engineers (C/C++, object-oriented programming with PHP, and UI design, CSS, and Javascript), IT, Informatics & Computational Biologists, Finance, and Administrative positions resulting in 100+ hires. Consult with line managers to develop recruitment strategies, compensation, and salary negotiations. Also responsible for administration of new employee visa process and supervising HR Representative.

Partners Healthcare/Brigham & Women’s Hospital

May 2006 to March 2007

Full life-cycle Recruiter at one of the top rated hospitals in the country supporting Allied Health (Physician Assistants, Clinical Labs/Medical Technologists, Phlebotomists), OR Technical Professionals (Cardiac Perfusionists, Surgical Techs, Neuromonitoring Techs), and Finance. Carried a requisition load of 60-70 positions and have placed approximately 200 new employees. Also responsible for internal consulting to Practice Managers, Directors, and Vice President's regarding recruitment, marketing/advertising, and workforce planning strategies. Developed recruitment strategies for hard to fill positions including a 30 minute television segment for "Careers in New England”, College Relations, marketing campaigns, and professional networking.

TMP/Monster Worldwide

June 2005 to October 2005

Client liaison and recruiter providing outsourced recruitment services. Managed over 50 requisitions including RN's (ER/ED, OR, ICU, Telemetry, Med/Surg), Case Managers, Nurse Managers, Physicists, Pharmacists, Allied-Health, and Professional/Management positions. Consulted with managers and hospital staff on hiring needs and recruitment strategies.

Caritas Good Samaritan Medical Center

October 2004 to March 2005

Responsible for full-cycle recruitment at the second largest healthcare provider in Massachusetts including candidate sourcing, recruitment, interviews, job offers & salary negotiations Managed over thirty open requisitions including Nurse Managers, RN's, Pharmacists, Quality Assurance, Laboratory, Social Work & Mental Health, and Housekeeping personnel.

Macy’s/Federated Department Stores

October 2003 to July 2004

Responsible for high-volume recruitment during critical holiday season-- was the only regional recruiter to meet goal of hiring 200 seasonal employees in less than 4 months. Duties also included regional (supported five stores in New England) HR generalist/project work including employee relations, management coaching, investigations, progressive discipline, and performance management.

Honeywell, Inc.

December 2000-April 2001

Provided internal recruitment and HR consultation. Responsible for sourcing, screening and interviewing candidates for all exempt and non-exempt postions including engineers, customer service, marketing, and accounting. Worked with hiring managers to develop recruitment and sourcing strategies and determine compensation guidelines.

Other HR contract roles:

Pine Manor College, Acting Director of HR

Mac-Gray Corporation, HR Consultant

Liberty Mutual Insurance, Training Consultant

Texas Instruments, Employee Relations Consultant

Lotus Development Corporation, Intern

Education

M.S., Human Resources

Northeastern University - Boston, MA

Awarded full academic scholarship

B.S., Psychology

University of Massachusetts - Amherst, MA

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