Customer Service Medical

Leah Pease

*** ******* ** *** * • Monterey, CA **940 • 831-***-****

Profile

Objective To secure a challenging position utilizing my medical, pharmaceutical and customer service experience.

Certificates of Completion

Competent in many areas of medical procedures and office management including:

Medisoft Computer App ICD-9 Coding Pharmacology Medical Terminology

Medical Computers and Office Finances Medical Records & Transcription Medical Office Management Medical Insurance Management

Universal Precautions &

OSHA Regulations

Introduction to Health Careers MEDA 100 National Safety Council Emergency Care Blood Borne Pathogens

Education

6/2003-5/2006 Monterey Peninsula College

Medical Billing and Coding Program

10/2000-7/2001

7/2001- Present Wal-Mart Pharmacy Technician Training Program

California State Board of Pharmacy Technician License

Work Experience

M2S, Inc. Monterey, CA

Sales Supervisor 2009- Present

Ensure that each customer receives outstanding service by providing a friendly environment, including greeting and acknowledging every customer, maintaining solid product knowledge, responding to customer requests and facilitating purchases.

Assist in floor moves, merchandising, display maintenance and inventory.

Participate in year-end inventory and cycle counts.

Provide employee training and supervision

Devon McKinney Enterprises Elk Grove, CA

Property Manager 2006-2008

Scheduling and payment of house maintenance and repairs

Collection of rent and lease agreements

House tours, advertisement of vacancies

Acquired background checks of potential renters

Safeway Inc. Roseville, CA

Pharmacy Technician 2006

Customer Service, Dispensing Medication, Data Entry (PDX database), Cashiering.

Insurance Billing (including Medi-Cal, Medicare, Worker’s Compensation, Split Billing, Treatment Authorization Requests).

Inventory, Processing Refill Authorizations and Requests, Answering and Directing Multi-Line Phones

Providing additional support to Pharmacist and other staff as necessary

Ordway Drug Store Monterey, CA

Pharmacy Technician 2002-2003

Customer Service, Dispensing and Labeling Medication, Data Entry (PDX database), Cashiering.

Insurance Billing (including Medi-Cal, Worker’s Compensation, Split Billing, Treatment Authorization Requests)

Inventory, Processing Refill Authorizations and Requests, Answering and Directing Multi-Line Phones.

Providing additional support to Pharmacist and other staff as necessary

Wal-Mart Pharmacy Rocklin, CA

Pharmacy Technician 2000-2002

Customer Service, Dispensing and Labeling Medication, Data Entry (PDX database), Cashiering

Insurance Billing (including Medi-Cal, Worker’s Compensation, Split Billing, Treatment Authorization Requests).

Inventory, Processing Refill Authorizations and Requests, Answering and Directing Multi-Line Phones.

Acquired background checks of potential renters

References available upon request

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