Customer Service Data Entry
Resume:
Ashley Robinson
Duluth, Georgia
*************@*****.***
Objective
Seeking a leadership position in a data entry production environment, where I can utilize my strong release of information background and knowledge along with my organizational skills to help the company maintain a high quality of service to their clients.
Education
Georgia State University, Robinson College of Business, Atlanta, GA
Bachelor of Business Administration, Managerial Science, Fall 2011
Experience
The Network – Norcross, GA August 2008 - present
Data Entry Team Lead
Manage the day to day activities of existing client claims, while ensuring a timely response and efficient resolutions to clients’ needs.
Direct the flow of work to ensure all reports received have been entered, tracked, distributed, and completed
Handle request from the client support specialist team, external clients, and management
Provide assistance to the supervisor in monitoring processes to generate higher productivity, scheduling staff, and production hours to ensure turnaround time is met.
Trained 14-16 co-workers on producing claims reports for client
Employee of the month for August 2010 and nominated 12 times for employee of the month on productivity and accuracy
Data Entry Specialist December 2006- August 2008
Process claims and compliance reports, for nearly half of the Fortune 500 companies, in a web-based application and in a state of the art contact center.
15 months in top 10% in company productivity based on number of reports per hour
Promoted from Data Entry Specialist to Data Entry Team Lead
HMS Host Corporation- Atlanta, GA February 2005-June 2006
Customer Service Representative
Provide customer service and satisfaction in the high-pace environment of the United States’ largest airport, Hartsfield Jackson International Airport.
Accurately managed cash transactions and balancing
Maintained both stock room and sales floor with proper sales materials
Assisted in training of new employees
Award winning customer service May 2005 and September 2005
Skills
Proficient in MS Office
Type 60 wpm
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