MARIE T. SILK

*** ****** ******, **** 781-***-****

Norwood MA. 02062 Cell 781-***-****

zw1odo@r.postjobfree.com linkedin.com/in/mariesilk

SUMMARY

Certified Professional, committed, detail-oriented and organized administrative assistant with exceptional knowledge in Microsoft office applications, excellent communication skills, and extensive experience supporting internal customers in an effective and efficient timely approach.

Highly responsible, and willing to take the initiative to learn new skills, stay ahead of deadlines and assure outstanding responsiveness, capable to carry out a variety of administrative tasks in order to support Individual and departmental activities., team player, and flexible at a moment notice.

AREAS OF SPECIALTY

• Administration • Customer Service • Process Improvement

• Record Retention • Organization & Workflow • Ordering Supplies

• Employee Training

• Excel

• Quick books • Electronic File Management

• PowerPoint

• Lotus 123 • Operations Improvement

• Outlook

• Access

PROFESSIONAL EXPERIENCE

TRAVELERS INSURANCE, Norwood, MA 2000 to 2011

(A division of Saint Paul Travelers)

Mailroom Coordinator/ Office Assistant

Supported file management and imaging needs for the 11 members of the Auto Processing Unit; given additional responsibility to open, date stamp, and distribute mail daily to four other departments as well. Validated accuracy of policy numbers and completeness of packets; attached routing slips as needed to ensure timely and accurate delivery. Maintained daily and monthly excel logs. Updated and closed files as requested and prepared closed files for shipping and storage. Maintained up-to-date files, attaching correspondence as appropriate.

• Responsibilities have been expanded over time from one to three desks (mail room, auto processing, and index-scanning)

• Scanned >300 records daily into TriTek Capture Plus; performed daily batches into IBM FileNet system to support the Company’s conversion from paper to electronic records and to reduce costs associated with an upcoming office relocation; audited images to ensure readability.

• Developed and executed a monthly office supply recycling program to save > $1000 since 2003. Tracked and reordered department supplies including policy jackets, buyers’ guides, ink, tape, labels, and imaging machine cleaner to provide ample supply without taking up valuable space.

• Coordinated file room reorganization to address limited space and improve access to files.

• Supported auto processing unit by sending out policy jackets and buyers’ guides to new Massachusetts. Auto Insurance Plan policy holders in a timely manner; and by verification tracking log of customers requesting cancellation.

Marie T. Silk Page 2

781-***-****

Claims Support Specialist, Middleboro Office 1994 to 2000

Maintained up-to date files, attaching correspondence as appropriate. Updated and closed files as requested. Prepared closed files for shipping and storage through Iron Mountain. Extremely effective researching and locating files for audits.

Appointed by management to identify productivity improvement opportunities and led quarterly brainstorming meetings for the six-member team; kept committee minutes; tracked results.

• Volunteered to serve as the department’s primary point of contact to distribute, track and retrieve files used during subrogated claims investigations and audits; followed up to ensure outstanding documents were returned and properly filed.

• Supported Case Managers, as needed, on special active file projects.

Claims Support Specialist, Workers’ Compensation Group

Promoted from part-time to full-time in 1994.

OTHER EXPERIENCE:

NORWOOD HOSPITAL, Norwood, MA

(A division of Steward)

Clerical Assistant

Typed, sorted, stored, distributed, copied, collated, and assembled patient records files and charts. Processed information for new admissions, re-admissions and transfers. Disposed of obsolete files as directed; entered and retrieved data from computer, made and maintained charts, filed correspondence, and copied patient records with appropriate authorization.

EDUCATION & ACTIVITIES

Sullivan & Cogliano Brockton, MA

PowerPoint, Outlook, Access, QuickBooks,

Medical Office Procedures plus Basic Medical Terminology

MASSASOIT COMMUNITY COLLEGE, Brockton, MA

Courses towards Associates’ in Business Administrative Program

MIDDLESEX COMMUNITY COLLEGE, Burlington, MA

Business and Clerical Support Skills Certificate

ACADEMY OF LEARNING USA, Attleboro, MA

Certificates in Microsoft Word level 1 &2, Excel level 1 & 2, PowerPoint, Access; Basic Computerized Office Skills (With Honors); Customer Service

SkillPath Seminars: Mastering Microsoft Word for Windows Certification

TOASTMASTERS INTERNATIONAL CLUB #3926 since April 2002

Achieved Competent Toastmaster (CTM) in 2006 (CL) 2011

Served as Sergeant of Arms, Vice President of Marketing, and Treasurer

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