Manager Customer Service

LINDA LOESER, CBA

*** ********* ***** • Madison, AL 35758

727-***-**** • *******@*****.***

FINANCIAL PROFESSIONAL

Reliable, energetic, analytical, multi-task, detail-oriented professional with extensive experience in credit administration, accounting, invoice processing and Human Resource in a manufacturing and service environment. Handle all aspects of the Human Resource Department. Train and mentor new hires; provide guidance on departmental policies and applicable standards and regulations. Utilize excellent communication and problem-solving skills to address client concerns and provide professional, courteous service. Work well under restrictive deadlines and balance concurrent tasks effectively. Exhibit high degree of accuracy and strong attention to detail; ensure integrity of data and exercise discretion in handling confidential information. Hold ISO Auditor Certification and designation as Credit Business Associate (CBA).

PROFESSIONAL EXPERIENCE

ULTRATEC SPECIAL EFFECTS INC, Owens Cross Roads, AL- Ontario Canada (Home Office) October 2008-Feb 2011

Office Manager/ Human Resource Manager / Plant Accountant

Office Manager

Responsible for all office and infrastructure supply and maintenance. Negotiated contracts with vendors. Resolved issues with the Internet, Telephone and computer network systems. Responsible for making sure office ran smoothly. Other responsibilities as assigned by the Plant General Manager

.

Human Resources

Handle all phases of the Human Resource Department large and small, including Recruitment (ads, web, and contacting temporary agencies); Conduct investigations and involvement in disciplinary actions. Interviewing; background checks and drug screens; new employee orientation including benefits and compensation, entering new hire information in computer system and updating as needed. Developing and reviewing job descriptions. Handled all compensation programs, job analysis and market data benchmarking. Very hands on person with good administrative background, solid organization skills. Processed terminations, including layoffs, vacation time attendance policy. Handled Workman Comp files and claims; assisted in establishing an employee handbook and office procedures and ensured compliance of those policies and procedures at the local level and then to corporate..

Plant Accountant

Responsible for Payroll, Accounts Payable, Accounts Receivables, Travel & hotel reservations, Reconcile expense statements, Credit Card statement reconciliation, and Credit including establishing credit limits,; Invoicing to include government contracts using the WAWF system, Reconciled contracts to close out billing and purchase order, time sheets .

Bank reconciliation and general ledgers and posting for the US plant. Responsible for budgeting and monthly reporting to General Manager, Controller and Owner, deposits and check writing and other responsibilities as assigned by the Worldwide Controller.

BIC GRAPHIC USA, Clearwater, FL 1996–July 2008

Senior Credit Analyst

Conduct financial analyses of key accounts and determine credit worthiness up to $500K. Contact customers regarding past-due payments and reconcile accounts; process charge backs. Approve credit extensions and release credit holds. Prepare exposure, Experian, and Dunn & Bradstreet (D&B) reports. Train new hires.

• Customers neglected to expedite payments for orders, which caused delivery delays. Worked with manufacturing department and customers to determine appropriate shipment date. Efforts ensured customers received orders promptly, while guaranteeing on-time payment to company.

• Completed pre-audits of financial data to reduce likelihood of infractions during final audits. Recognized as “Employee of the Year” for contributions during audit review.

INTERPRINT, Clearwater, FL 1995–1996

Credit & Collections Representative / Accounts Receivable Analyst

Prepared invoices, determined clients’ credit limits, and released orders. Performed job costing. Processed time cards, managed deposits, and posted payments to customers’ accounts.

COUNTRY PET, Tampa, FL 1993–1995

Credit Manager

Managed invoicing and reconciliation. Established credit limits, prepared monthly reports, and created closing statements. Communicated with delivery drivers in order to verify collection amounts at time of delivery. Supervised staff of four; processed timecards and administered training.

DAHER AMERICA, Houston, TX 1991–1993

Accounts Receivable Supervisor

Oversaw credit portfolio for seven branches; resolved issues and managed legal accounts. Monitored orders and determined those to be released or held. Investigated past-due accounts and collected payments. Posted payments.

EDUCATION, CERTIFICATION, AND COMPUTER SKILLS

Bachelor of Science in Business Management, University of Phoenix with Honors

Associates of Arts in Business Administration, minor in Accounting, Hillsborough Community College, Tampa, FL.

Certified Credit Business Associate (CBA), National Association of Credit Management.

Held ISO Auditor Certification.

Completed training in customer service strategies, as well as several professional development seminars and workshops.

Proficient with Microsoft Office products, including Word, Excel, and PowerPoint; Windows XP, and AS400.

NASHRM member.

Notary for State of Alabama expires 2013

Contact this candidate