Director of Inside Sales and Customer Relations

Location:

Sylvania, OH, 43560

Posted:

January 04, 2010

Contact this candidate

Resume:

STEVEN E. STAPLE

**** *********** **. 419-***-**** (Cell)

Sylvania, Ohio 43560 419-***-**** (Home) ****************@***.***

PROFILE OF SKILLS / QUALIFICATIONS

A Dynamic, Enthusiastic and Innovative Sales and Operations Director Specializing in:

MANAGEMENT: *Administration and ongoing Growth of Multi-million-Dollar Business Operations

*Development of Working Depth and Sustainability: Commitment to Creating

and Maintaining a Company That Is Consistently Successful and Exceeds

Expectations for Performance, Productivity and Profitability

*Conversion of Call Centers Into Thriving Sales Centers

*Committed to Continuous Improvement of Structure, Process and Results

*Refocus of Manufacturing, Supply Chain and Distribution Operations from Passive

Customer Service Providers to Proactive, Sales-Driven Organizations, Through Sales and

Management Team-Building and Continual Expansion of Client Base / Revenues

STAFFING: *Development of Top-Notch Talent for Organizations

*Leadership, Motivation, Empowerment and Measurement of Business Unit Teams to

Maintain Their Highest Levels of Potential, Accomplishment and Contribution

PROFESSIONAL EXPERIENCE

Style Crest Inc., Fremont, Ohio 2001-2008 DIRECTOR OF SALES AND CUSTOMER RELATIONS

• Direction of Inside Sales and Customer Relationships for a 30 year, $210 Million dollar, vertically integrated manufacturer and building products distributor to the Manufactured and

Modular Housing Industry.

• Inter-Departmental and Multi-Business Unit Leadership / Management of Inside Sales, Customer Service and Relationship Management of OEM, Distributor, After-Market, Contractor Services Team and Exterior Cladding Business Units.

• Strategic Management Team (SMT) member responsible for the overall leadership of the company including extensive interface with Purchasing, Manufacturing, Distribution and other supply chain components to provide products and services that generate outstanding customer experience and meet revenue targets. Have grown Market share 4-7% annually in down markets.

• Develop Annual and 3 Year Business Plans including unit sales forecasts, budgets, metrics and provide Executive progress summaries and presentations on monthly / quarterly intervals. Consistently meet budgets and sales targets.

• Order to Cash Leadership including sustainable process development, implementation and key metric development and reporting.

• Implement Sales and Customer Marketing Campaigns to support new product introduction, stimulate sales of core products and liquidate excess inventory. Launched 3 proprietary products and sold $3 Million in excess inventory in 2008 to date.

• Coordinate Inter-Company Efforts to reduce supply chain issues including product quality, internal and vendor inventory availability, product distribution, invoicing and other obstacles to providing superior customer care and retention.

STEVEN E. STAPLE

PROFESSIONAL EXPERIENCE CONTINUED

• Provide Sales Margin Management including customer product pricing, price increase coordination and customer communication, product order entry accuracy and order fill rates for all customer types.

• Possess Critical Cross-Functional Integration of Manufacturing capabilities and processes, Distribution and Logistics, Purchasing, Marketing, Sales and Customer Service Expertise.

Periodical Publisher’s Service Bureau (PPSB) – A Hearst Corporation 1991-2001

GENERAL MANAGER / CEO, Community Reading Club of Toledo-Franchise of PPSB (1995-2001)

• Supervision / Leadership of Inside Sales Managers, Credit Managers, Sales Staff, and Administrative Support.

• Marketing: provided and implemented business plan to launch business start-up of Total Home Technology division, a low-mid range technology rich security / home automation system sales company. Coordinated advertising, technical and sales staffing, target marketing and 3 state expansion efforts.

• Financial Administration: Initiated policies and strategies for fiscal security and longevity of company.

• Human Resources: Recruiting and hiring of 79-member staff on 2 shifts; managed compensation programs to reward employees for excellence.

• Achievements:

o Business Growth: Engineered corporate expansion and diversification to $6-million annually.

o Staffing: Built outstanding sales / marketing exhibition team.

o Development: Served as company test market facility for product trials

SALES MANAGER, Periodical Publishers Service Bureau (1991-1995)

• Management of Inside Sales Operations for company’s largest branch office; directed $10-million budget; full P&L accountability.

• Overseeing of up to 79 sales representatives, QC, administrative and Supervisory personnel.

• Innovations / Achievements /Awards:

o Broke All Corporate Sales Records, 1994, 1993, 1992.

o Best Employee Retention, Branch Office Division.

o President’s Club: 1994, 1993.

• Corporate Test-Site for launch of all corporate programs and procedures including state-of the-art center automation and training program development.

STEVEN E. STAPLE

PROFESSIONAL EXPERIENCE CONTINUED

A. J. Wood Corporation / Matrixx Marketing Inc. (A Cincinnati Bell Company) 1986-1991

MANAGER TELEMARKETING CENTER OPERATIONS

• Total Management of telemarketing service bureau with major clients nationwide. Staff

included 15 supervisors and 170 telemarketing representatives.

• Sales / Business Development: Promoted programs and services; generated accounts and positive client relationships with Fortune 500 companies; assured superior quality, attainment of program objectives, and customer satisfaction.

• Achievements / Contributions:

o Profit-Building: Increased overall profitability 400%. Sold major national account that increased corporate revenues 10%. Increased sales to $5 Million goal.

o #1 Center Company-Wide: Rated most profitable and best-managed telemarketing center of 5 national locations.

o Innovation: Created exclusive service center; served as Sales Management Consultant to NYNEX.

o Contribution: Introduced cutting-edge predictive dialing technology, significantly enhancing efficiency and reducing cost.

United Telephone Company of Ohio 1981-1986

DISTRICT COMMERCIAL MANAGER

• Business-to-Business and Business-to-Consumer Inside Sales Management: Managed all inside sales and customer service activities, major accounts, civic and public relations, collections and customer complaint resolution.

• Key Accomplishments:

o #1 Statewide in sales of equipment and user services.

o Labor Relations: Participated in contract negotiations / administration; reduced grievances 27%.

o Improvements: Streamlined efficiency through conversion to new computer system (SOE-CRB).

EDUCATION

BACHELOR OF ARTS DEGREE, Michigan State University 1981

• Major: Labor Industrial Relations

• Minor: Industrial and Organizational Psychology

STEVEN E. STAPLE

6953 Ramblehurst Rd. 419-***-**** (Cell)

Sylvania, Ohio 43560 419-***-**** (Home)

****************@***.***