Administrative Assistant Customer Service

Lauren Jacob

***** ******* *****

Land O Lakes, FL 34639

Phone: 813-***-****

Email: ***********.**@*****.***

Employment

The Growth Masters a Robert Kintigh Corp.

Administrative Assistant: September 2010- June 2011

• Managing several clients web pages, classified postings, social media accounts

• Researching new potential business opportunities

• Building web based teams to work with our current groups

• Attending several online web conferences

• Daily communication via phone, email and web

• Cold calling, running free reports to better business’ websites

• In office rehabilitation on temp status, hiring, and organizing all sectors of office.

• Complete client support on all social media, SEO marketing

• Managing portions of start up business ideas

• Maintain a strong communication with partner as well as client groups while working from home office

• Responsible for travel arrangements, scheduling meetings and conference calls for CEO

Kevin Young Inc.

Personal Assistant/Administrative support: September 2010- May 2011

• Responsible for all scheduling of appointments and travel

• Organizing open house events, from invites, dates, advertisements etc.

• Screening and responding email, postal mail and phone calls

• Researching properties for real-estate buyers

• Managing and updating calendar, ensuring adequate time for completion

• Coordinating meetings with potential new clients

• Building initial and continuing trust worthy relationships with partners and clients

• AP/AR for business and personal finances

• Weekly in office filing and organization

• Monthly expense reports

• Properly stocking office and events

Kforce Professional Staffing

Asset Management Coordinator: October 2009- July 2010(Temp position)

• Manage complete process of tracking Kforce assets via Peregrine database

• Efficiently maintain proper logging and tracking system for thousand plus assets

• Update Peregrine system with asset changes/additions/revisions

• Own and process ticket requests and email from inception to resolution

• Manage multiple work and email queues and own tasks

• Key team member of the Laptop Refresh Project

• Main point of contact for field Service Coordinators

• Providing reporting to HR, Legal and Police Departments

• Responsible for tracking and wiping stolen/missing assets

• Working closely with Purchasing for replacement assets

• Coordinate asset replacement/refresh to offsite field offices

• Maintain positive working relationships with Business Partners

Metropolitan Ministries

Teachers Aid/Administrative Assistant: June 2008- May 2009

• Opened school to ensure parents were able to leave kids as early as possible

• Managed the front desk, attendance, sick children and any minor situations

• Received and directed phone calls

• Assisted parents with enrollment/transfers

• Design and circulation of informational flyers weekly

• Assisted teachers with students and class curriculum

• Substituted classes as needed

MD Medicare Choice

Health Coordinator/Administrative Assistant: January 2008-June 2008

• Lead team in Medical Records Project required for auditing purposes

• Prepared and organized patients health records

• Created excel spread sheets for client files

• Entered data for medical procedures and follow up

• Daily office organization

• Worked directly with customers as a resolution agent in cases where issues arised

Proficiencies:

• Word

• Excel

• PowerPoint

• Outlook

• Peregrine

• ADP

• Pay Expert

• 55 words per minute + 10 Key proficient

Skills:

• Excellent organizational skills

• Ability to prioritize and multi-task under time sensitive deadlines

• Exceptional customer service skills and attention to detail

• Self motivated and ability to work well with others

• Experience with highly confidential information

• Ability to build and maintain strong professional relationships

Education

Jefferson High School

• Graduate 2004

Hillsborough Community College

• 2007- 2010 – AA.LA

University of South Florida

• 2011-Current Public Relations, BA

• 2011- LSAT prep course

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