Customer Service Representative
Resume:
Cherrish Velvet McPherson
Houston, Tx 77036
Cell: 713-***-**** Other: 832-***-****
***********@*****.***
Objective: Experienced Customer Service Representative seeking to obtain a mid-career level position in an organization in which I can contribute my skills and experience and which offers opportunities for growth and unlimited income potential.
Qualifications: Highly motivated with good oral, math, and written communication skills. Critical thinker, problem solver and fast learner. Demonstrate capacity to adapt and interact with diverse individuals in a multicultural society. Knowledge of computer and application including Internet, Email use and Windows.
Work Experience:
August 2011 – Present
ACS, Inc. – Customer Service/Sales Rep
Duties include receiving inbound calls from customers looking to sign up for a Capital One credit card. Obtaining personal information from potential customers such as name, address, social security, and annual income.
February 2007 – December 2009
Bargain Network– Contacted businesses or private individuals by telephone in order to solicit sales for goods or services, explained products or services and prices, and answer questions from customers, obtained customer information such as name, address, and payment method, and enter orders into computers. Answering telephone calls from potential customers who have been solicited through advertisements.
October 2006– January 2007
ACS, Inc. – Call Center Representative
Duties include answering and fielding incoming marketing calls, following-up on requests and cold calling. Also trying to keep the customer as a member of The AutoVantage.
March 2005– August 2006
Alcon Manufacturing Company – Assembly Line Associate
Duties consist of working with a team of 20-25 associates in the assembling of emergency trays for the use of eye surgery, i.e., placing of sterile items on tray, weigh items for accuracy of weight, wrap and package items in sterile packaging, then seal package for shipping.
Education:
Elkins High School - Diploma
Missouri City , TX
May 2004
REFERNCES AVAILABLE UPON REQUEST
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