Manager Sales
Resume:
Harod C. Robertson Jr.
Malvern, 72104, Arkansas, US
Mobile Phone: 501-***-****
Secondary Phone: 501-***-****
E-mail: ************@*****.***
OBJECTIVE
I am seeking a Career position that will allow me to utilize the training that I have been given to develop a team that not only will be able to work within the guidelines of a companies standards yet one that can operate independently and think objectively and develop new more profitable ways to accomplish the goals that the company sets.
WORK EXPERIENCE
Food Production Manager
October 2009 - present
Ryan's Buffet/grill and Bakery, Conway, AR
Restaurant/Food Services
Seeking a career position that will provide advancement and a positive work environment that will allow me to utilize the training background that I have been able to develop and create a team that helps the companies profitability standing .
The Food Production Manager at Ryan's is responsible for the hiring/staffing and managing of all food production persons, kitchen staff, prep persons, bar runners, maintenance persons etc. They are also in charge of the kitchen from top to bottom including cleaning and sanitation...passing QA inspection/health inspections/ordering and inventory controls...food cost %'s...making sure that the par levels are met as business increases or decreases...projecting sales for all seasons of the year as well as party and catering setups. The Food production Manager is responsible for the preparation of all foods in the whole unit oversees all recipe preparation from the back of the house to the front of the house and makes sure that all persons are following recipe and menu to the letter...this individual is responsible for the quality of all food's prepared at Ryan's and must stay on their game 100% of the time.
Burger King
August 1993 - June 1999
December 2004-October 2009
Balke Enterprises | Hot Springs, AR
Restaurant/Food Services Seeking Career Position with success oriented Company that would offer benefits and advancement.
While working with Burger King...I enjoyed being the Training Manager for the franchise and was in a position to help the company grow by training it's managers and assistant managers as well as helping develop a team that was oriented towards growth and development. As the training Manager and General Manager of a Burger King there was a constant interaction with the guest as well as the team that challenged ones abilities to think outside the box and create tools or ways to keep both the guest and the team involved in the promotion of all products and promotions.
Strengths:
Team Development, Coaching, Training, Serv/Safe Proctor,
Flowers Baking Company Independent Distributor
June 1999 - December 2004
Flowers Baking Company | Hot Springs, AR
Food and Beverage Production
Sold Business Back to Company as it became to large for one individual to handle.
In purchasing and developing this franchise I had to be a self starter....establish my own accounts...hire/manage sub contractors to help run my business...maintain accounting records and run the business on my own as this was my franchised route sales business. I was responsible for all inventory controls...servicing of all accounts..maintaining the cleanliness standards and condition of my merchandising equipment and shelving as well as the ordering and servicing of all accounts...this was a very good business and I thoroughly enjoyed the public interaction and the trust/respect that good work ethic and honesty instills in other people as you show them that you can be a trust worth individual.
EDUCATION;
Some College Coursework Completed, Hotel/Hospitality/Restaurant Management, June 1978 - May 1979
Quapaw Technical Institute | Hot Springs, AR
Studied a complete range of subjects in and concerning the hospitality industry up to and including food management/preparation in hospital settings...catering...banquets...hospitalty cleaning...account/record keeping...front office management....people management and many other relevant subjects. Graduated Top of class with a perfect 4.0 grade level.
High School or equivalent, Business Major,
August 1974 - May 1978
Malvern High School | Malvern AR
Two years of Accounting...three years of Typing and keyboard including Legal Typing, Mathematics...including Algebra I and Algebra II, legal bookkeeping and record keeping....and other relevant coursework.
CERTIFICATIONS:
Serv/Safe Proctor, Hold Current Serv/Safe Certificate
August 2004
Serv/Safe Foundation
I am a Serv/Safe Certified Proctor and am working on bieng certified to be a Serv/Safe instructor.
Certificate of completion in Hotel/Motel/Hospitality Management
May 1979
QuaPaw Technical Instiitute
Certified Training Manager through Burger King Corp.
December 2009
Burger King Corporation
While employed with the Burger King Franchise that I was working with I was chosen by the franchisee to be the Training Manager for his franchise....Sent to Burger King Corp. for extensive training in motivation, crew retention, and critical thinking
SKILLS
Training Manager Certified/ServSafe Proctor Expert
Certified Training Manager Expert
Profit and loss analysis Expert
Motivation and team building Expert
Critical thinking and development of training materials Expert
Product development and new product rollout Expert
Sales Building skills and salesmanship abilities. Intermediate
Trained in listening and communications skills. Expert
Analysis skills in reasearching development of business needs Intermediate
Able to establish and set SMART goals and follow through. Expert
Menu organization and planning Expert
Recipe analysis and preparation Expert
Staffing and Supervision skills Expert
CAREER HIGHLIGHTS
As a manager I have been successful in team building and building sales....I have been able to take units that are suffering and look at them objectively through the public's eyes and turn units around that were failing and turn them into profitable units....I have been a successful business owner and am good at speaking publicly and helping others understand the objectives that I wish to accomplish and helping them understand why they should take ownership in their careers, while motivating them to accomplish goals that they would not normally strive to achieve. I have been successful in building teams that can think for themselves and stand on their feet and operate within the corp. Structure indepednently and improve the profitability of the companies that I have been associated with or for myself while I was in business.
REFERENCES
Professional
Ronald Jordan
Retired Sales Manager Flowers Baking Co. Little Rock AR.
Professional
Dennis Thornton
Assistant Manager The Kroger Co
501-623--3340
Professional
Delbert Standridge
Route Sales Associate Wonder Bread Co.
Professional
Michelle Perkins
Field Trainer Burger King Corp.
Personal
Mike Burris
Retired Grocery store owner and State Representative Mitchell's Model Market and Arksnsas State Representative
Professional
Gracie Marie House
Assistant Manager, Burger King
501-***-**** cell
501-***-**** Busines
Harold C. Robertson Jr.
1317 Pine Bluff St.
Malvern, AR 72104
************@*****.***
Professional Highlights
Professional Experience
Ryan's Buffet/Steakhouse Grill and Bakery
Conway, AR 72032
October 2009 to Present
Reason for leaving: Seeking career progression, Business Closed Due to occupancy cost and Chapter 11 Bankruptcy.
Food Production Manager
Reduced turnover from 150% to 50% in two quarters
Decreasing food cost from 40% to a solid 35.5% on a consistent basis in the Conway AR unit. Had brought food cost down in the Hot Springs AR unit from 48% to a 38.5% on a consistent basis.
Bring profit margin to acceptable levels through analysis of profit and loss statement
Assisting manager with sales building and local store marketing, successfully building sales above previous year on a consistent basis.
Burger King
Malvern, AR 72104
December 2004 to October 2009, August 1993 to June 1999
Reason for leaving: Seeking career progression and benefits
General Manager
Raised Sales $430,000 in three years
Used feedback from guest and crew to analyze stores needs
Implemented "Back to Basics" program
Maintained constant speed of service at 151 seconds in drive through
Achieved and maintain Gold Standard Store status
Certified restaurant trainer for franchise group
Flowers Baking Company/Independent Distributorship and Franchisee Program
Malvern, AR 72104
June 1999 to December 2004
Reason for leaving: Sold business back to franchisor at considerable profit
Owner/Distributor, Bread delivery, retail, and wholesale sales
Purchased route in June 1999 with volume of $2,500 net weekly, and increased sales to $14,000 net weekly by December 1999
Increased customer base from 18 to 30 and developed good working relationships with all accounts
Built working relationship with Kroger Accounts for Flower's Baking with Kroger private label account contract, giving Flowers/ Sunbeam Co. controlling Market Share in the Hot Springs and Hot Springs Village area.
Taco Bell Corporation, PepsiCo
Malvern, AR 72104/Bryant, AR 72022
April 1991 to July 1993
Reason for leaving: Organizational conflict, left with full bonus and benefits
General Manager
Assisted with the development of the School Lunch Program in Bryant, AR
Placed first in the state in sales contest for new product promotion
Developed and implemented an action plan which increased sales by $250,000 annually
Received honor certificates in restaurant management, restaurant industry operation systems, and restaurant administrative systems
Specialized certificate in crew retention, recruiting, and motivation
Education
Serv-safe Certified
Serv-safe Protectot
Quawpaw Technical College
Hot Springs, AR 71923
Certificate, Hotel/Motel Management
4.0 Honor Graduate
Malvern High School
Malvern, AR 72104
High School Diploma
January 20, 2012
To Whom It May Concern:
Harold Robertson (Hal) has been with Buffets, Inc (Ryan’s) for over three years. During his time with the company Mr. Robertson has proven to be an asset. His ability to achieve results, and go above and beyond expectations is a strong trait.
Hal is well liked by Management & Staff. His ability to motivate and inspire his staff comes form his true passion for the business. His passion is infectious and only paralleled by his integrity. He is straight forward, honest, and to the point.
Hal’s skill set includes excellent time management skills, and cost effectiveness. His store runs one the best Labor percentages in the company, and consistently improves EBITDAR year over year.
I am confident that Hal will be an excellent candidate for any management position within your organization. Please feel free to call me with any questions.
Sincerely,
Wade Greenough
Area Director
Buffets, Inc
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