Customer Service, Interviewing, Training, Problem solver, Motivated
Resume:
OBJECTIVE
Looking for a new opportunity to use my organizational, interpersonal and leadership skills, as well as my skills in debriefing and interviewing.
SKILLS
- Leadership
- Able to type 40+ wpm
- Strong instruction and training skills with individuals at all levels
- Great at customer service
- Proficient in Microsoft Office
- Excellent problem solving, interviewing, and phone skills
- Works well in a team or individually
- Strong oral and wriitten communication skills
- Values accuracy and attention to details
- Flexible and easily multi-tasks when necessary
WORK EXPERIENCE
Gold's Gym, San Antonio, Texas United States
Personal Trainer
05/2012 - 05/Present
20 hrs/wk
- Responsible for providing gym patrons with a tour of the gym and an orientation on the proper use of the equipment
- Provide personal training for individuals of all ages and abilities in order to reach their goals
- Maintain a high level of customer service whether just answering questions or selling a personal training package
Army, San Antonio, Texas United States
Human Intelligence Collector
02/2009 - 03/2012
168 hrs/wk
- Lead a team of five Human Intelligence Collectors and two Military Intelligence Analysts
- Served as primary Observer Controller for five Battalion-level Military Intelligence training exercises
-Was hand-selected over 12 senior personnel to travel to Norfolk, VA to help conduct pre-deployment training for joint task force commanders and personnel
-Served as primary Observer Controller for over five military intelligence exercises in Camp Bullis at the Intelligence Security Command Detention Training Facility (IDTF)
-Provided assistance in training for over five military intelligence exercises in Camp Bullis at the IDTF
-Deployed with unit to Bagram Airfield, Afghanistan (February 2010 to February 2011)
- Selected above peers and seniors to provide support to Joint Special Operations Command (JSOC) as a Liaison between the Command and the Detention Facility in Parwan, Afghanistan
- Conducted over 250 interrogations while working with JSOC
- Personally trained over 25 new Human Intelligence Collectors to interrogate in tactical and strategic environments and in proper report writing
Army, Vilseck Germany
Human Intelligence Collector
11/2006 - 02/2009
168 hrs/wk
-Deployed with unit to Baghdad, Iraq and Diyala Province, Iraq
- Conducted over 1000 interrogations and screenings in Division Holding Annexes in Camp Liberty and Forward Operating Base (FOB) Prosperity in Baghdad, Iraq and in FOB Warhorse in Diyala Province, Iraq, resulting in over 1000 intelligence reports excellently written
- Conducted three mobile interrogation team missions throughout Baghdad, Iraq
- Supervised and trained six new interrogators on how to conduct tactical interrogations and screenings
Army, United States
Human Intelligence Collector
12/2005 - 11/2006
168 hrs/wk
-Basic Entry Training and Advance Individual Training
Owen County YMCA, Spencer, IN United States
Lifeguard/Swim Instructor
09/2005 - 12/2005
24 hrs/wk
- Responsible for opening and closing the aquatic facility, maintaining cleanliness, and providing a safe swimming environment for two swimming pools and a sauna
- Taught swim classes for children aged 3-10
- Maintained written plans and documentation of swim lessons for each participant
Arthur Jordan YMCA, Indianapolis, IN United States
Lifeguard/Swim Instructor/Family Night Coordinator
05/2004 - 09/2005
36 hrs/wk
-Responsible for opening and closing the aquatic facility, maintaining cleanliness, and providing a safe swimming environment for two swimming pools and two saunas
-Was hand-selected by supervisors to provide lifeguard support for the Indiana School for the Blind because of extensive experience working with children and adults with disabilities
-Supervised five swim instructors during weekend swim lessons
-Taught over 100 swim classes for children aged 3-10
-Taught over 50 private swim lessons for three adults and three children with disabilities
-Responsible for coordinating rental equipment and safety personnel, planning the activities and supervising the employees for the YMCA Friday Family Night and Parent's Night Out, as well as keeping record of all documentation of the rental equipment and budget
Happiness Bag, Inc, Terre Haute, IN
Caregiver
05/2003 - 12/2003
30 hrs/wk
- Provided care for children and adults with disabilities to include, but not limited to: bathing, feeding, diaper changing, and aiding in physical and occupation therapy sessions
- Planned an art, drama, educational, or physical fitness activity for 20-40 participants daily
- Trained six college interns in how to properly care for the participants
Happiness Bag, Inc, Terre Haute, IN
Intern
10/2002 - 05/2003
24 hrs/wk
- Provided care for children and adults with disabilities to include, but not limited to: bathing, feeding, diaper changing, and aiding in physical and occupation therapy sessions
- Planned an art, drama, educational, or physical fitness activity for 20-40 participants daily
Dial America, Bloomington, IN United States
Sales Representative
12/2001 - 09/2002
26 hrs/wk
- Made calls on behalf of multiple Dial America clients to sell goods and/or services to people who were already affiliated with the Dial America clients
- Maintained high level of customer service while multi-tasking and working in a fast-paced environment
EDUCATION AND TRAINING
Cochise College Fort Huachuca, AZ
A.A.S. in Intelligence Operations
2006 - 2012
St. Phillip's College San Antonio, Texas United States
A.A.S. in Occupational Therapy Assistant, GPA: N/A
2012 - Present
DOD Strategic Debriefing Ft Huachuca, AZ United States
2010 - 2010
Vincennes University Indianapolis, IN United States
N/A in American Sign Language, GPA: 3.7
2003 - 2005
Ivy Tech Community College Terre Haute, IN United States
N/A in Human Services, GPA: 3.8
2002 - 2003
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