Client Services and Business Development Specialist

CLIENT SERVICES & BUSINESS DEVELOPMENT SPECIALIST

PROFILE SUMMARY

Results-driven and experienced professional with proven track record of success in managing general operations; recognized ability to incorporate innovative management techniques, processes, and procedures to improve productivity and boost revenues. Possess strong negotiation, problem resolution and client needs assessment skills.

Demonstrated expertise maximizing business performance and enhancing account development; committed to delivering solid, verifiable business opportunities to optimize revenue levels. Exceptional competence establishing and achieving personal and business goals. Personable, professional and extremely productive in a high volume, high stress environments.

CORE COMPETENCIES

Sales Sales |Territory Management | Cold calling | Sales Training |Territory Restoration | Management and Coaching | Customer Service

Marketing Product Promotional Programs Development and Execution | Sales Materials Designs and Promotions

Management Team building and Leadership | Decision-making Expertise | Problem Resolution | Time Organization

EMPLOYMENT

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Wilbert Funeral Services, Inc. - Broadview, IL: 2008

National Franchise Development / Aftercare Services (Paws & Remember Division)

- Provided assistance to the Franchisor, established successful sales techniques in a competitive marketplace with customers and veterinarians, decided franchisee training needs, prepared training materials, as well as developed and executed on-site advanced programs

Life Systems, Inc. - Savannah, GA: 2005

North Central Regional Manager (OH/KY/IN/MI Territory)

- Conducted small and large group presentations to nursing staffs

- Sold medical supplies including state-of-the-art vital signs assessment equipment to the long-term care market

- Handled a specialized line of long-term care products such as diabetes management products; carried out prospecting and cold calling

Hillenbrand Industries, Batesville Casket Company - Batesville, IN: 2000-2005

Sales Representative (Southeastern OH Territory)

- Recaptured $600,000 of lost business within the first six months of territory management

- Solidified customer loyalty, developed and personalized business plans for increased revenue and value for customer and company

- Managed and grew large geographical territory in highly competitive marketplace of funeral home services and product lines

- Consistently a Regional top performer overcoming challenging market conditions

Hillenbrand Industries, Forethought Financial - Batesville, IN: 1997-2000

Sales Representative (Northeastern Indiana Territory)

- Increased territory from $3.1M to $9M in sales in two years, achieving 130 percent of established goal that was personalized to previous year’s performance, which was 215 percent higher than previous year’s goal

- Managed accounts and business development operations with financial planning, marketing, and pre-arrangement services for families and funeral homes

EARLIER CAREER

Alliant / Kraft Foodservice, Inc. - Cincinnati, OH: 1995-1997

- Promotion and Event Coordinator | Marketing Manager | Product Manager

Provident Bank - Cincinnati, OH: 1989-1995

- 401(k) Product Manager and Senior Sales Consultant | Mutual Funds and Commercial Paper Trader | Money Market Sales Representative

EDUCATION AND OTHER CREDENTIALS

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Bachelor of Science in English, Vanderbilt University - Nashville, TN

Licensed Agent, Ohio Life & Health

Dale Carnegie Sales Training

Experience Facilitator, small and large group training to veterinarians, nursing staff, funeral directors, sales force, and top management regarding sales, product knowledge and operations

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