Project Manager

QUALIFICATIONS PROFILE

Technically sophisticated, assertive, and dynamic project management professional powered with more than 20 years of experience in systems analysis and design as well as implementation of enterprise applications. Demonstrates keen expertise in all aspects of project life-cycle development and in delivering simultaneous large-scale, mission-critical projects within budget and time constraints. Shows competency in conceiving and implementing unique strategies to optimize business operations and elevate productivity. Excels in leading and coordinating technical teams and projects to provide bottom line results. Proven ability to multitask in a competitive, team-oriented, and multi-platform environment.

CORE COMPETENCIES

- Project Management - Database Design and Architecture

- Quality Assurance Testing Methodologies - Business / System Analysis and Evaluation

- Technical Support and Troubleshooting - Continuous Process Improvement

- Leadership, Training, and Team Building - Outstanding Customer Service / Relations

- Time and Budget Management - Articulate Oral and Written Communication Skills

- Problem Resolution and Decision Making - Organized with Strong Analytical Abilities

EMPLOYMENT HISTORY

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INDYMAC BANK (FINANCIAL FREEDOM) - PASADENA, CA JUL 1999–PRESENT

Former 7th largest savings and loan and the 2nd largest independent mortgage lender in the nation. Financial Freedom, a subsidiary of Indymac Bank, is the nations #1 reverse mortgage lender and servicer.

Vice President–Project Manager (OCEO for Financial Freedom) Jul 2006–Present

Initiated the development and implementation of project management methodology using an in-house developed project-tracking tool to integrate with current web-based systems for the Office of the CEO. Worked collaboratively with other business functions to integrate requirements and execute initiatives within Financial Freedom and other business units.

Notable Contributions:

- Conceptualized a comprehensive central project repository and documented policies and procedures

- Successfully completed project documenting operational processes and identified areas of improvement / efficiency gains through implementation of ProVision, a process flow documentation tool

- Played a vital role in launching customer satisfaction surveys utilizing Net Promoter Score (NPS)

Vice President– Policy and Procedures Manager / Project Management Dec 2004–Jul 2006

Directed and coordinated daily operational aspects of the organization focusing on IT, product development, testing, internal audit, and compliance. Monitored projects for Central Mortgage Operations by developing a project management tool and methodology. Spearheaded all audit related activities and developed methodology to track and deliver audit material.

Notable Contributions:

- Integrated a project management methodology that addresses department needs and requirements

- Instrumental in organizing all policies and procedures along with the development of a central web-based repository for user accessibility

- Created system and business requirements to provide assistance to various large-scale projects utilizing off-shore resources

- Executed technical and business analysis for Siebel Implementation to replace GoldMine

Manager II–Central Testing Manager Oct 2001–Dec 2004

Ensured top-notch, timely, and cost-effective quality assurance testing by effectively managing all aspects of software development testing. Supervised testing efforts with more than 20 personnel during major projects.

Notable Contributions:

- Oversaw the implementation of enterprise-wide testing methodology, which was quickly absorbed into the enterprise-wide Systems Development Life Cycle

- Utilized RTIME and Mercury testing platforms in documenting testing standards and procedures and testing software to create, monitor, and execute test cases

Programmer Consultant–Systems Analyst Jul 1999–Oct 2001

Analyzed and evaluated user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities.

Notable Contributions:

- Intensified the development of sales lead platform utilizing GoldMine

- Primarily held responsible for customizing the contact management system for all construction lending sales personnel and providing ongoing support

EARLIER CAREER

DIRECTOR OF INFORMATION SERVICES / DIRECTOR OF OPERATIONS 1994–1999

PAULA FINANCIAL - PASADENA, CA

DIRECTOR OF CONSUMER DIVISION MIS 1993–1994

COUNTRYWIDE FUNDING CORPORATION - PASADENA, CA

APPLICATION DEVELOPER 1992–1993

BISYS - HOUSTON, TX

DATA PROCESSING MANAGER 1989–1992

HARBOR FINANCIAL - HOUSTON, TX

TECHNICAL WRITER 1986–1989

GREAT WESTERN BANK - NORTHRIDGE, CA

EDUCATION

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COURSEWORK IN FINANCE

- California State University, Northridge, Northridge, CA

TECHNICAL PROFICIENCIES

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OPERATING SYSTEM: Microsoft Windows XP Professional

PRODUCTIVITY AND DEVELOPMENT APPLICATIONS: Microsoft Office Suite (Word, Excel, Access, Project, Visio)

Windows SharePoint Services (WSS), Metastorm ProVision Enterprise,

Adobe Acrobat Suite, Mercury Quality Center, Siebel and GoldMine

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