Project Manager Management

NAZMA AHMED

SUMMARY Mature and well experienced Project Manager with solid leadership skills, and experience with wide range of projects. Manage project risk and Implements ISO 27001 controls as needed for projects Experience with ITIL Framework, and ISO 20000-1 Certification processes. Developed policies and procedures, and perform Audits for various Government Contractors. Solution-oriented IT professional with more than 15 years of hands-on QA and 12 years of Project Management; Business Analysis; and technical leadership experience with notable success in managing a broad range of corporate initiatives, at Financial, Insurance, Software Development Corporations, and for Government Subcontractors.

PROFESSIONAL HIGHLIGHTS

• Project Manager, Auditor for ISO 20000-1 and 27001-1, and Quality Assurance

• Knowledgeable in all phases of project management framework, SDLC, and Six Sigma Best Practices, Business Process Areas for ISO 20000, Waterfall and Agile methodologies.

• Successfully completed full Implementations for five companies; to enable them to receive recommendation for ISO 20000, and ISO 27001.

• Performed audits, for ISO 20000 in Florida, and Virginia, for several companies.

• Worked with many technologies and Platforms from Mainframe to Multi-tier Web based applications

• Developed, scheduled and tracked resources across Project Plan

• Daily, weekly and monthly reporting, to various levels of Management

• Managed Technology Infrastructure Risk self assessments and Associated Action Plans

• Managed Resources across Multiple Countries, and Locations

• Developed Metrics and Presentations for various User groups and Upper Management to show trends and Progress

• Identified, discussed and reviewed Potential Risks of Project with various user groups

• Progressive elaboration on development of Mitigation activities with project

EDUCATION

2005-CSTE Certification;

ISMS BS 7799:2 2002 Information Security Management System Lead Auditor

1996-Chubb – Programming Diploma

EXPERIENCE

11/11 – 02/2012 United Nations

Worked on a three month assignment to create a report of the findings at the United Nations, with respect to its current state of readiness to seek the ISO 20000-1 Certification. Defined methodology, Conducted interviews, and created a report to present to senior Management, to enable them to decide on the next phase.

11/08 – 11/11 Consult2Comply

Sr. Consultant–ISO Standards, Risk Management, Policy and Procedure Development

Current Client – includes remediation of ISO 20000-2011 for Unisys, perform one off Audits as required. Efforts include work with multiple Government Sub contractors, and bank to Implement ISO 20000, and ISO 27001, Policy and Procedures and perform Audits included Aerospace, a large Consulting company,(Booz Allen) and other companies, including TD Bank. Developed all policies, procedures, and templates required to ensure companies are recommended for Certification. Provided ISO 20000 Training to various Clients, and ensured they understood and implemented complete processes. Developed and collected Metrics, Reports, outputs and Announcements. Supported ISO 90000 review. Used ‘Compliance Mapper’ a C2C tool to capture and organize documents. Perform Risk Analysis and Assessments for each Client. Developed CMDB used to support several process Standards. Perform Internal Audits (ISO 20000) and Quality reviews (ISO 9001) with clients for purpose of training. Performed work sessions to show what clients should expect from Certification Bodies.

7/07 – 11/08 JPMChase

Program Manager – Treasury and Security Services

Managed Monthly Productivity Metrics

Hosted bi-weekly ‘Self Assessment Risk’ Meetings to Manage progress

Participated in Weekly Risk Meetings (Enterprise Security Management ESM) to ensure all Lines of Businesses are managing their Risk exposure on the assets and Inventory, and the scores are kept within acceptable levels. Recommended improvements to the Asset Inventory System and Risk System to ensure data integrity. Worked with Budgets for Treasury Services, Commercial Bank and WSS (Worldwide security Services). Managed Asset inventory System – Homegrown application called CMDB with a Tideway API. Reviewed Monthly Billing for an initiative which was sold off, to ensure costs associated with this were being reduced and on track for closeout process.

Worked closely with Various Groups and management to ensure cross projects and reporting were on target.

10/06 – 6/07 Prudential, NJ

Project Manager -Annuities Processing

• Managed Resources in Ireland, NJ, CT, and PA working on specific project Initiatives. Schedule and Chair Meetings on a regular basis

• Established methodical approach to Use Case development against Functional Specifications. Created reusable template based on Annuity Products

• Project entailed Conversion and establishment of Allstate; and Low cost Variable Annuity Product on Prudential System

• Worked Closely with Business Analysts, Developers, and End Users

• Monitored and reported on Status for several Projects, managing priorities, and resources

• Managed coordination for End-to-End testing including Interface across multiple Platforms, and training requirements.

• Performed Risk Analysis across Project with all end user groups. Prepared Mitigation Actions to be approved and documented details for upper management signoff

• Touch points and co-ordination of efforts during projects included

a. Licensing and Agent Authorization on Mainframe using DB2

b. Annuities Processing on Progress, and proprietary DB

c. Payout – Lifecad, Oracle DB

d. Client Services On-Line Web based front End application

6/05 to 8/06 Morgan Stanley, NY

Project Manager

• Managed several teams for completing detailed documentation for Individual Wealth Management Groups at Morgan Stanley. Project Teams included QA, BA team and accounting

• Prepared Statement of Work and defined guidelines for the Team and Business users, (Entrance/Exit Criteria, Acceptance Criteria, and overall measurement approach)

• Trained on usage of the Mega Tool (a use case development and process flow charting tool) and became Mentor, and trainer for other Groups to use Mega

• Developed communication and escalation procedures for managing assignment and successful delivery of quality products

• Managed Procedural documents developed to ensure they complied with SOC requirements, maintained version Control and loaded the documents to the ‘Document Library System’ DLS

• Project Included developing Procedures for various departments; Trading, Treasury, Corporate Actions; Settlements and Mutual Funds Processing Teams to complete two major projects on time and under Budget

10/01 to 6/05 Automatic Data Processing, Roseland, NJ

Project Manager

• Managed a small team of 6 people working on End-to-End System test of a web based accounting/payroll application co developed by Microsoft

• Developed Metrics and Graphs to show test trend during Project Life Cycle

• Created Schedules based on release of major deliverables to QA

• Created a user guide for application, shared it with all users to improve understanding of product

• Trained and mentored additional consultants as required.

• Liaison with Development, Support, Business Analysts and Documentation folk during PLC

• Performed analysis on product using requirements and technical scope.

• Supported performance, automations and Functional test teams where required

• Tracked Problem logs, and closed them before release to Beta, and Pilot test

• Performed reviews, and evaluations for team based on performance

1/01 to 10/01 JP Morgan Chase, NY, NY

Project Manager

• Identified savings for bank by reducing paper, and Fiche, by going to Digital paper

• Introduced an electronic viewer and archiving tool, after evaluating several products in the market.

• Developed Project Plan for product implementation, worked closely to schedule to meet milestones on deliverables.

• Met with end-users to ensure new product met standards; Compliance; Federal and SEC regulations on media retention. As a result of initiative, Bank realized an immediate savings of half a million, and a short term savings in excess of 3 million

• Developed and mentored Project Managers on use of Tool, made improvement recommendations to Vendor

• Metrics and Status Reports on an ongoing basis to reflect project status

• Developed a model for IT PMO which was implemented in joint organization of JP Morgan and Chase Bank

3/00 to 1/01 MetLife

Director PMO

• Managed Enterprise wide Project Rollout of software application ‘Empire Time’

• Performed user acceptance testing of Time entry and Project Management Tool

• Responsible for tracking all projects under development for division and schedules

• Chaired monthly meetings with stakeholders and development to track progress, and resolve any issues

• Rolled out a Time Entry, and Project Management tool for end users and project managers

• Scheduled, developed and delivered training material to 2 levels of user

• Planned deployment timeline for 15 plus departments and coordinated training activities

8/98 to 1/00 CSFB, NY, NY

AVP – PMO

• Oversee Y2K activity of financial front end and back end systems for compliance.

• Worked with end users to ensure best practices were followed, and complete documentation was available for PMO.

• Participated in Global meetings to ensure counter parts in Europe, and Asia, were also on track for testing.

• Completed weekly status reports, and attended meetings for Project Office.

• Updated changes to and managed global web site for updates using Front page.

• Initiated analysis with global Stakeholders and Project Office to establish a test center to be managed in the Americas.

• Performed analysis; evaluation and developed report with recommendations on test tools, which were to become approved Tools for testing within the Global test environment, based on Technology of applications.

8/97 to 7/98 AIG, Livingston, NJ

Project Manager

• Responsible for 135 Corporate Application, and to have them tested for Y2K Compliance.

• Developed Master project plan, hired and trained resources to complete tasks.

• Worked closely with department heads to meet schedule.

• Developed high level procedural guide for end-users, on recommended approach for testing Y2K.

• Managed remedial work by developers and ensured revised testing was appropriate.

• Applications included Financial, Oracle Accounting, HR benefits, and Medical, Ariba, expense, and AS400 Retails systems.

• Few applications were sunset or moved to a new platform.

• Worked closely with PMO to ensure approach met required guidelines stabled by them.

8/96 to 7/97 Prudential/ KPMG, Roseland and Bridgewater, NJ

SR. QA Tester

• Testing of Insurance application with light development work

• Participated in meetings for requirements, develop test cases, and test scripts

• Ran Automated test scripts for regression testing of application, and ensure changes did not impact any other area of application

• At KPMG worked on Expense application, Oracle 8I for Accounting, and Contacts Database.

• Standard Testing activities performed

• Evaluated Test Tools, made recommendations and presentation for SQA Test Suite

9/82 to 8/96 Automatic Data Processing

Lead QA Tester

• Started career at ADP in Customer service area of Payroll department in NYC, quickly moved up the ranks into management where responsibilities were to manage the tax group in New York. Reduced Penalty and Interest for Company by training Clients to understand tax obligations and deadlines. Worked on many Projects and advancement of Payroll System from Mainframe to Client Server to Web

Contact this candidate