Customer Service Representative

Clearetha S. Hathorn

**** ******* **** *******, ** 39179

662-***-**** (home) 662-***-**** (cell)

************@*****.***

Objective

Securing a permanent position in a business environment where I can contribute to the success of the organization while utilizing and enhancing my versatile skills in a positive work environment.

Highlights and Qualifications

* Completed SEC Training Center Medical Assisting Program

* Currently MS CPR Certified

* Possesses a MS Life and Health Insurance License

* Assertive, self-motivated, goal-oriented, organized and efficient

* Capable of handling multiple projects concurrently

* Effective communications skills, both written and verbal

Skills Summary

* Advanced Office Skills

* Computer Savvy

* Customer Service

* Scheduling

* Mufti-line System

* Filing

* Front-Office Operations

* Professional Presentations

* Wound Care

* Phlebotomy

* Venipuncture

* Capillary Puncture

* Medical Laboratory

* EKG’s

Employment History

ACS, A XEROX COMPANY-Canton, MS

Customer Service Representative, 2011

*Responded to telephone inquires and complaints accurately and timely using standard scripts and procedures

*Gathered information, research, and resolve inquires and logs customer calls

*Maintained policy knowledge by following and staying abreast of newly revised procedures

State Farm Insurance Company – Ridgeland, MS

Life and Health Specialist, 2010

*Calculated premiums and payments

*Ensured that customers posted payments in a timely manner

*Made deposited as needed

Liberty National Life Insurance Company –Jackson, MS

Sales Agent, 2008-2009

*Called policyholders to deliver and explain policies

*Calculated premiums and established payment methods

*Customized insurance premiums to suite individual customers

Chase Student loan service – Madison, MS

Data Entry Clerk, 2008

*Processed loans

*Sorted adjustment sheets

*Made corrections to pending loan applications

Mississippi housing partnership – Jackson, MS

Office Clerk, 2007

*Assisted the Executive in Chief with daily assignment

*Responsible for assuring taxes and fees were paid in a timely manner

*Supported the Accountant with balancing and depositing of daily lodgments

Guardian angels special needs institution – Canton, MS

Childcare Teacher, 2005- 2006

*Assisted the Director with the recording of children’s records and activities

*Responsible for maintaining and creating what is required to motivate children to achieve learning goals

*Responsible for creating weekly plans

Bumper to Bumper Auto –Canton, MS

Delivery Driver/Parts Specialist, 2004- 2005

*Delivered parts to various locations

*Placed orders of merchandise not shocked at the store

*Checked in freight on a daily basis

Sears of canton –Canton, MS

Customer Service Representative 2004

*Assisted the owner with assigned tasks

*Responsible for assuring accurate pricing

*Responsible for explaining warranties and proper usage of merchandise

Family Dollar –Canton, MS

Assistant Manager 2003

*Provided customer support and monitored employee training and scheduling

*Ran the cash register and counted drawers for money accuracy

*Assisted the manager with assigned tasks

Education

SEC Training CENTER -Flowood, MS

Clinical Medical Assisting 2010 (certificate)

Holmes Community College- Ridgeland, MS

Medical Office Technology 2004-2005 (no degree)

Hinds Community College- Raymond, MS

Health and Administration 2002-2004 (no degree)

Yazoo County High School

General Education 1999-2002 (diploma)

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