STEPHEN ALVESTEFFER

***** ***** *** *********: 616-***-****

Grand Haven, Mi. 49417 Email: zu3a0t@r.postjobfree.com

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SUMMARY

Dynamic and customer-focused manager with a wealth of operations, administrative and

Safety management experience. Strong communication, interpersonal, customer service,

leadership and organizational skills. Credited with delivering significant improvements to

service, morale and staffing levels. Core competencies include:

Customer Service Management Problem & Complaint Resolution

Procedure Development Appeasing Difficult Customers

Staff Training & Education Productivity & Morale Improvement

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EXPERIENCE

Newkirk Electric 2009-2010

Safety Specialist

• Working with the individual Electrical construction crews, ensuring all work was completed in a safe, timely manner.

• Worked with Cell Tower crews, ensuring safe procedures in all phases of job

• Conducted Safety Training classes, including OSHA classes

• First Aid/CPR/AED

• Flagger training.

• Prepared for and led weekly safety meetings, and monthly safety committee meetings.

• Investigated all incidents and accidents in area of responsibility,

• Prepared incident analysis reports.

• Prepare site specific safety plans for special projects.

• Monitor DOT paperwork and load securement with all CDL drivers

Henkels & McCoy 2004--2008

Safety Specialist

• Working with the individual electrical construction crews, ensuring all work was completed in a safe, timely manner. Improved the OSHA recordable injury rate from 48 per year to 6 per year.

• Conducted Safety Training classes, including OSHA classes

• First Aid/CPR/AED

• Flagger training.

• Prepared for and led weekly safety meetings, and monthly safety committee meetings.

• Investigated all incidents and accidents in area of responsibility,

• Prepared incident analysis reports.

• Prepare site specific safety plans for special projects.

GTE/Verizon 1972-2003

Quality Assurance Supervisor

Promoted through a series of progressively responsible positions, including Lineman, Cable Splicer, and Quality Assurance Supervisor.

• Placing and maintaining outside plant facilities. Place fiber optic cables and copper cables,

• Construction work leader with responsibility for obtaining materials, job planning, record keeping,

• Maintaining work site safety and security and supervising work crew to complete jobs in a safe and timely manner.

• Splicing copper and fiber cables

• Cutover of Digital Line Circuits

• Test high capacity circuits

• Test fiber optic cables

• First level support for the L-Cut program decreasing customer outage time resulting in higher customer satisfaction.

• Quality Assurance of all work completed by contracting companies within the state of Michigan. Meet with contractors to ensure quality standards were understood and met.

• Approve invoices after the work was completed.

• Training coordinator for new processes and equipment

• D.A.V.A.R. coordinator for Michigan

• Coordinate spring pre-construction meetings with the contract companies

Professional Med-Team Ambulance 1977-1995

Paramedic

• Respond to medical emergencies

• Take control of scene

• Recognize and treat injuries and illnesses

• Provide immediate care of life threatening situations

• Provide mechanical and/or pharmacological intervention to maintain or improve patient condition prior to arrival a hospital

Muskegon Community College

Instructor

• Provide instruction to groups of students on the proper treatment and transportation of sick and injured patients

• Evaluate the students regarding their understanding of the material presented and ascertain that they successfully completed the requirements of the course.

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Education

University of California, San Diego- OSHA courses

• OSHA 500

• OSHA 510

• OSHA 7505 Accident Investigation

• OSHA Crane Safety Trainer

• OSHA High Voltage

• OSHA 10 hr. Transmission and Distribution

National Safety Council

• Excavation and Trenching Competent person

• Flagger Trainer

• First Aid/CPR/AED

Muskegon Community College—Paramedic training and license

Hart High school- graduated 1970

Additionally

Currently certified American Red Cross Instructor, OSHA Instructor, NSC Instructor

Awarded GTE Chairman’s leadership award in 1999 and 2002

Highly Skilled in Microsoft Office: Word, Excel, Access, and Powerpoint

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