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Manager Customer Service

Location:
North Hollywood, California, 91401, United States
Posted:
March 03, 2011

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***** ******* ** #* *** NUYS CA *****

818-***-****. 818-***-****

zu2vjm@r.postjobfree.com

GERSON MELARA

OBJECTIVE

Skilled truck driver seeking a position in the right company where my skills can be utilized to their fullest and provide optimum service for its customers.

SUMMARY OF QUALIFICATIONS

Great Team Morales Dock worker/ Forklift Driver

Hazmat loads experience Sale/Margin/Retail Change

Merchandising and Display Supervisor and Training Abilities

Team Member Management Inventory and Pricing Control

Resets and Cross-merchandise Bilingual(English/Spanish)

Invoices/Transfer/Break loads Scheduling/Training ability

Secret Shopper winner Team Member of the Month

Drive 45,48 and 53 footer OTR Training , TWIC card

Money Report Delivery Experience

Dairy Manager Tanker, Hazmat, Double and Triple.

Exceptional Costumer Service Ability to lift up to 125 pounds

Reefer trucks Experience Strong Customer Relations Skills

EMPLOYMENT

(10-1998 to 05-2003) Gelson’s Super Market, Grocery

(02-2003 to 10/2006) Whole foods Market dairy manager

(04-2003 to 06-2004) Pepsi Bottle and Group, Merchandise

(10-2006 to 05-2008) 7-UP/RC, Class A Delivery Driver. (lay off)

(01-2008 to 03-2008) CR England, OTR Training. (no miles)

(04-2008 to 02-2010) Core Mark International, Class A Delivery Driver. (lay off)

(02-2010 to 06-2010) CRST inc. OTR driver (no home time)

(07-2010 to 01-2011) US Foodservice Los Angeles division

EDUCATION

Grant High School North Hollywood

Computer Skills: Word, Excel and Window

Merchandise and Sales

Las America CDL Training Institute, Los Angeles

OTR training

LANGUAGES

English and Spanish

REFERENCES

Pete (7-UP Supervisor) 800-***-**** or 323-***-****

Ryan Moore(PBG Merchandise Manager) 818-***-****

Andre Sugar(WFM Grocery Manager) 818-***-****

Fernando Garcia(Core Mark International Driver Manager) 323-***-****

Chuck M. (Gelson’s market manager) 818-***-****

Gerson Melara

Whole foods market and Gelson’s market

Stocking and replenishing the Grocery, Dairy, Frozen, Bulk shelves. And other miscellaneous displays, coolers, cross merchandising areas with in store. This includes the use of pallet jacks 2 wheelers, u -boats to transport product from backroom to sales floor. Team Member is responsibilities of rotation of stock. Break down and count in loads. Maintain Grocery area cleanliness and visually appealing manner. Must be self motivated and solution oriented, good customer service skills, flexible scheduling to meet departments needs. Reports to Associate Grocery Team Leader and Grocery Team Leader.

7-UP RC and Core Mark international US Foodservice

Collects money from customers and records transactions on customers receipt. Records information on delivery receipt. Listens to and resolves service complaints. Collects or picks up empty containers or rejected or unsold merchandise. Loads truck. Obtains customers signature on receipt for pickup or delivery. Cleans inside of truck. Performs routine maintenance on truck. Perform other duties as required .The primary function of this position is to drive a tractor trailer for the purpose of delivering and unloading various products (beverage, tobacco and paper items meats, produce, frozen foods, groceries, dry goods) while providing excellent customer service. It is further required that above function be completed in a safe and timely manner and in accordance with Department of Transportation (DOT) regulations. Perform all pre-trip responsibilities to include: checking route numbers and account numbers for assigned deliveries, count items and check customer invoices of products that have been loaded, move tractor to the loading dock to attach preloaded trailer, and perform "pre-trip safety check" inspection of truck and trailer according to Department of Transportation (DOT) regulations. Drive to and deliver customer orders according to a predetermined route. Unload products from the trailer with a hand truck or by hand and place them in designated customer storage areas. Verify delivery of items with customer and obtain proper signatures. Collect money (cash or checks) where required. Contact management for authorization when discrepancies on invoice and communicate all errors/returns. Perform all post-trip responsibilities to include: unload damaged goods and customer returns and complete necessary paperwork; turn in all funds collected daily; perform safety check on the vehicle, unhook and secure trailer; park and secure tractor and hand truck; complete Department of Transportation (DOT) logs (electronic or manual as required), company vehicle maintenance reports and reconcile with appropriate company representative as required.

CR England and CRST inc.

Operates assigned vehicle in a safe and courteous manner, Transport and deliver freight over long distances in a safe, efficient, timely and legal manner. Hook and unhook trailers: secure freight; install and remove tire chains as required by weather; tarp and untarp freight if operating flatbeds. Load and unload trailers and perform frequent lifting, pulling, pushing and carrying of freight. Complete all necessary paperwork and maintain records required under State and Federal laws and regulations. Ensure that all operations are in compliance with State and Federal laws and Regulations. Represent the Company and the Trucking Industry in a professional manner.



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