Outside Claim Adjuster

OBJECTIVE:

Experienced bilingual claim professional seeking a full time position in the Northern Virginia and DC area. Five years of experience settling property and liability claims for auto, homeowner and commercial policies. Offer excellent written and communication skills, computer proficiency, effective decision-making and strong organizational skills. Work

well independently while excelling in providing premier customer service.

CLAIM WORK EXPERIENCE:

Claims Specialist State Farm Fire & Casualty Company

August 1996 - October 1997 Fairfax, Virginia

Senior Claims Representative State Farm Fire & Casualty Company

August 1993 - July 1996 Newport News, Virginia

Handled property and casualty damage claims, including homeowner, boatowner, and commercial policies; negotiated settlements with insureds, claimants, doctors, attorneys, and other insurance companies.

• Provided excellent service and fair settlements for property damage including total losses.

• Wrote estimates for over $100,000 in damages due to fire or water losses.

• Settled liability claims for serious injuries and fatalities.

• Worked with insured’s and claimant’s attorneys during litigation procedures.

• Handled and settled property claims after the Northridge earthquake in Los Angeles.

Claims Adjuster State Farm Mutual Automobile Company

June 1992 - July 1993 Miami, Florida

Handled bodily injury, personal injury protection, uninsured/underinsured motorist and property damage claims; negotiated settlements with insureds, claimants, doctors, attorneys, and other insurance companies; handled auto subrogation claims.

• Settled claims with insureds and claimants for vehicle damage and bodily injuries.

• Negotiated settlements for auto total losses and handled salvage.

• Worked with insured’s and claimant’s attorneys during litigation and subrogation.

• Handled auto claims after Hurricane Andrew in Miami, Florida.

OTHER WORK EXPERIENCE:

Substitute Teacher Brussels American School

January 2009-June 2011 Brussels, Belgium

Worked with all school grades K-12 on a temporary basis while the primary teacher is absent. Taught different classes and adapted to multiple schedules whenever needed by the school administration.

• Followed and taught the teacher's assignments.

• Improvised when the primary teacher left no lessons.

• Provided excellent interpersonal skills in dealing with students, other teachers and administration staff.

Retail Merchandiser Mosaic Sales Solutions

October 2007-May 2008 Charleston, South Carolina

Conducted inspections and service evaluations for six different Walmart retail stores.

• Worked independently from home.

• Followed specific procedures for each assignment and reported all results via a handheld computer.

• Completed all reports on time and met all deadlines.

Vice President/Treasurer Sisters In Christ, Inc./A Non Profit Ministry

June 2004-August 2007 Bellevue, Nebraska & Charleston, South Carolina

Co-founded and developed a women’s ministry. Worked closely with the President and Executive Director in the writing and implementation of the ministry Bible study program.

• Edit Bible Study workbook in Word.

• Created and maintained all finance and accounting records for the ministry.

• Led Bible study groups.

Independent Sales Representative Premier Designs Jewelry

May 2001-May 2004 San Angelo, TX O’Fallon, IL Montgomery, AL

Established and ran my own home business as an independent sales representative in three different States due to military moves. Conducted presentations, provided excellent customer service and met all goals set by the company.

• Worked independently and efficiently in all areas of the business.

• Received Sales Awards.

• Created and presented sale demonstrations for customers.

Mystery Shopper & Merchandiser Independent Contractor

May 2000-June 2002 San Angelo, Texas

Conducted inspections and service evaluations as a mystery shopper in restaurants, retail stores, grocery stores, convenience stores, real estate and golf shops for several companies; as a merchandiser, took and re-ordered inventory, did resets according to planograms and re-stocked products.

• Worked independently from home for 10 different companies.

• Followed different procedures for each company and reported all results accordingly.

• Completed all reports on time and met all deadlines.

EDUCATION:

Bachelor of Business Administration

University of Miami, Coral Gables, Florida

Graduated May 1992 Major: Finance

University of Miami School of Business Administration Dean's List

Associate in Claims: Workers Compensation, Property, and Liability Claims

Insurance Institute of America June 19, 1996

LANGUAGE:

Fluent in Spanish (verbal and written)

ADDITIONAL SKILLS:

Handled Catastrophe losses (auto and homeowner claims)

Xactimate, Microsoft Word, Excel, PowerPoint, Publisher

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