Customer Service Quality Assurance

Eugene Tomczak

518-***-**** ** John Street, Greenwich, NY 12834 ******.**********@*****.***

Plant Manager / Regional Manager

Safety, Production, Lean Manufacturing

Recognized throughout career for being a visionary production leader leveraging in-depth knowledge of the marketplace and the manufacturing landscape to significantly increase revenue and operational efficiency. Solid organizational, communication and time management skills. Seeking an Operations Management position, bringing 20+ years of experience as follows:

KEY STRENGTHS Environmental Health & Safety Lean Manufacturing Cost Reduction & Budgeting Quality Assurance Process Improvement Strategic Planning P&L Accountability Customer Service Strategic Operations Management Project Coordination Risk Management

CORE COMPETENCIES

Results-driven with skills in developing process improvement, risk management, lean manufacturing and team management directives.

Expertise in lean manufacturing with extensive scope of responsibility and a proven track record of delivering optimal results in high-growth environment that exceeds goals and yields measurable outcomes.

Strong operational process improvement background through effective cost reduction, tactical planning, productivity gain and revenue growth strategies.

Successful Environmental Health & Safety background maintaining complete compliance with laws and regulations both Federally and in New York State, with a safety record far below the average for the industry.

PROFESSIONAL PROFILE

Pregis, Inc., Glens Falls, NY 1978-2009

Assumed full responsibilities for managing all plant operations including shipping & receiving, maintenance, production, Environmental Health & Safety, and overall plant profitability. Developed a self-directed working force that no longer needed to be under direct supervision of management. After these changes were implemented, productivity increased 20%. Through utilization of Lean Manufacturing/Kaizen teams, reduced manufacturing costs by $1,000,000 per year for the last five years. Successfully managed Environmental Health & Safety practices. Decreased in-plant safety instances by 62.5%. No NOV citations in the environmental arena for 20+ years. Established a critically important relationship with both the sales force and our customer base. Spent significant time on the road with the Sales Team to meet with customers to understand their needs and assist them to grow their businesses.

EDUCATION HISTORY

Multiple Certifications and Awards

Available Upon Request.

REFERENCES AVAILABLE UPON REQUEST

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