Customer Service Administrative Assistant
Resume:
GRACE L. YOUNG
Bridgewater, Massachusetts 02324
Objective
To secure a management position in administrative services where a variety of skills are needed to perform multiple tasks
Administrative Experience
Management Health Corporation – Office Manager. Holbrook, MA. January 2006 – February 2010
Perform a variety of administrative services for seven small companies, including the coordination of incoming and outgoing and correspondence, via electronic mail, telephone and printed media. Coordinate the development of customer service protocols and oversee the performance of all records management functions. Serve as human resource generalist for organization, including maintenance of insurance and retirement records, conducting payroll functions, and establishing employment policies and procedures. Manage the use of facility resources, including organizing conferences, the use of office space, and addressing logistics needs through development and maintenance of flexible spending accounts.
KDC/Healthy Families Program – Administrative Assistant
Plymouth, MA. August 2003 – December 2005
Perform a number of administrative functions, including correspondence management, receptionist services, records maintenance, and other office support duties. Manage personnel schedules, and coordinate the conduct of meetings. Assist in the performance of various procurement functions, arranging for the acquisition of needed goods and services. Assist marketing functions by conducting program outreach.
Home/Health and Child Care Services Inc., Program Specialist
Brockton, MA. May 2000 – May 2003
Provide administrative and mentoring support to Home Child Care Providers going through the process of certification. Maintain personnel records on a daily, weekly and monthly basis. Attend Community Partnership meetings. Prepare support group material for Child Care Providers. Develop materials to be used in different environments, including curriculum guidelines and other training documents. Develop and conduct training programs regarding developmentally appropriate practices. Manage the functions of the general office on a daily basis.
Related Experience
Striar Jewish Community Center, Toddler/Pre-School Teacher
Stoughton, MA. 1989-2000
Performed diverse functions in delivery and development of educational programs. Maintained records and evaluations. Developed thematic curriculum approaches and group learning circles. Oversaw athletic, art and dance classes, and a learning- friendly environment. Maintained individual learning plans, lesson plans, and records of attendance. Developed ongoing relationships with parents, participated in staff program evaluation, and attended in-service training. Conducted training for parents in developing family activities, child care, cultural enrichment programs, and for new staff members. Assisted in managing student interns, developing mentoring relationships, and securing Center's NAEYC accreditation.
Education
Quincy College, Quincy, Massachusetts 1989 Associates Degree in Education
Bridgewater-Raynham Regional High School, Bridgewater, Massachusetts 1983 Graduate
Child Study Program – Two-Year Member
Other Information
Proficient in the use of computers, general software applications, and other systems tailored for use in managing data, human resources, payroll and financial systems.
Hobbies include physical fitness and crafts
Employment and Personal References available upon request
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