Customer Service Sales

Jeronimo Barcenas

714-***-**** | **********@*****.***

**** ****** ***., ****** *****, CA 92844

PROFILE

• Over six years of experience in the field of sales and customer service

• Self-motivator who has the passion to help others learn and succeed

• Great communicator who is able to establish close relationships with people

• Organized individual with demonstrated record of success and high activity

• Avid and creative problem solver who sets goals and excels in teamwork

EDUCATION

CALIFORNIA STATE UNIVERSITY, LONG BEACH

Bachelor of Science- Business Administration Degree Expected May 2012

Concentration: Management

RELATED COURSEWORK

• Production Control

• Project Management

• Organization Theory

• Principles of Management

• Information Technology

• Supply Chain Management

• Management & Society

• Business Strategy & Policy

PROFESSIONAL EXPERIENCE

U.S. BANK Long Beach, CA

Personal Banker 01/12 – 05/12

Established new relationships and provide beneficial solutions to customers

Cross-sell financial products and services to clients

Maintained daily branch operations and procedures

TUSTIN BUICK GMC Tustin, CA

Car Porter 09/11 – 12/11

• Managed daily car porter operation/developed weekly schedule of performed tasks

• Provided exceptional customer service to clients

• Cleaned and serviced cars for the dealership

JPMORGAN CHASE BANK Anaheim, CA

Customer Service Representative/Teller 04/09 – 03/10

• Supervised five teller lines during shift

• Provided solutions to various customers in a timely manner

• Responsible for processing various customer banking transactions

• Utilized auditing skills to identify fraudulent activities to prevent losses

FANZZ SPORTS APPAREL Westminster, CA

Lead Sales Associate 09/06 – 10/09

Provided remarkable customer service, resolved problems, and negotiated positive outcomes

Leveraged strengths in persuasive communications and referral sales

Managed Inventory, Handled Shipping and Receiving.

Trained sales associates in basic handling of cash and daily operations

AFFLILIATIONS

CSULB: Alumni Association, Member March 2012 – Present

CSULB: Hispanic Serving Institution, Mi Casa, Member Fall 2010

SKILLS

COMPUTER: Lexis-Nexus, Social Media, Microsoft Office (PowerPoint, Access, Excel, Outlook, and Word), Internet Research

LANGUAGES: Fluent in Spanish both written and oral

HONORS & AWARDS

CERTIFICATE OF EXCELLENCE, G.E.M., California State University, Long Beach

ORANGE COUNTY UNITED WAY SCHOLARSHIP, A.V.I.D. Program, California State University, Long Beach

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