Customer Service Administrative Assistant

Christina Salzmann

**** ******* **. ***. ***

Amarillo, TX 79121

Phone: 806-***-****

Objective:

Seeking a career opportunity wherein I will be able to apply my skills in organization, time management and customer service; a self-motivated team player who learns and completes tasks quickly and efficiently.

Work Experience:

Texas Tech University Health Sciences Center July 2011 to Present

Patient Service Specialist Supervisor – Pediatric Clinic Amarillo, Texas

Supervisor for up to 11 employees, handling employee and patient issues, management of the reception (check-in/out) desk, insurance verification, along with all State Medicaid verification and paperwork. Master scheduling for all Residents, Physicians and Nurse Practitioners. Compiled monthly copayment/collection figures and fiscal year-end statistics for the clinic. Balance Purchase Card statements. Responsible for hiring, discipline and termination of employees in accordance with the policies and procedures of Texas Tech University, Monitored and approved time sheets and annual employee evaluations. Scheduled patient appointments to include registration in the Electronic Medical Records system. Home Health Model project management team member.

Texas Tech University Health Sciences Center June 2008 to July 2011

Patient Service Specialist Supervisor – OB/GYN Clinic Amarillo, Texas

Supervisor for up to 11 employees, handling employee and patient issues, management of the reception (check-in/out) desk, scheduling surgical procedures and insurance verification and all State Medicaid verification and paperwork. Master scheduling for all Residents, Physicians and Nurse Practitioners. Compiled monthly copayment/collection figures and fiscal year-end statistics for the clinic. Responsible for hiring, discipline and termination of employees in accordance with the policies and procedures of Texas Tech University, Monitored and approved time sheets and annual employee evaluations. Scheduled patient appointments to include registration in the Electronic Medical Records system.

Texas Tech University Health Sciences Center August 2005 to June 2008

Senior Business Assistant – OB/GYN Clinic Amarillo, Texas

Responsible for scheduling surgical procedures for a staff of 12 Residents and seven Faculty Physicians. Compiled all Resident statistics, monthly and fiscal year-end paperwork; verified insurance coverage and pre-certification of patients for procedures. Provided back up coverage of the front desk and other duties as assigned.

Texas Tech University Health Sciences Center July 2003 to August 2005

Senior Business Assistant – Clements Unit – PAMIO Amarillo, Texas

Completed all outpatient treatment paperwork for Echo Pod in the Program for the Aggressively Mentally Ill Offender (PAMIO), to include medical transcription and backup for inpatient services in a high security four-building Outpatient Services and Pod Roster. Over a period of two years completed medical transcription services of psychosocial and psychiatric evaluations and updates, discharge summaries, Crisis Management discharges, and various other transcriptions for all clinicians and providers on a daily basis.

Owens Corning April 2001 to September 2002

Administrative Assistant – Manpower Amarillo, Texas

Responsible for entering notifications, activity reports, orders and confirmation of employees’ time along with other variables on SAP. Formatted spreadsheets, typed documents and completed invoicing and reconciliation of statements. Provided training for Facilities Engineering personnel on the use of SAP.

Corporate Systems September 2000 to April 2001

Document Creation Specialist – Manpower Amarillo, Texas

Formatted Worker’s Compensation forms, letters and AOL (All Other Liability) Insurance to Texas State specifications with user tags for the automation of claim processing; created the books for each rollout to be sent to the client.

Specialized Skills:

• Concentricity, Allscripts, Windows (multiple versions), Microsoft Word, Excel, Quattro Pro, Lotus, Word Perfect, Power Point, IDX, 10-Key touch, Transcription, Document creations, Data Entry, customer service, AP/AR, payroll, inventory, sales and financial management and 3 years of supervisory experience.

Education:

• Canon City High School, Canon City Colorado – Degree 1984-87

• Amarillo College – Amarillo Texas – Associate Degree in Science Business Administration May 2009

• Amarillo College – Amarillo Texas – 15 Credit Hours toward Associate Degree in Paralegal

• WTA&MU – Canyon Texas – BBA December 2011

References:

• Available upon request

Christina Salzmann

Contact this candidate