Project Manager Sales

Location:

United States

Posted:

March 28, 2011

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Resume:

Natalie Hayes

**** ****** ***** **** ******, Texas 75038

Mobile 409-***-**** Email *************@*****.***

SAP PROJECT MANAGEMENT/ ERP IT MANAGER / PROGRAM MANAGER

PROFESSIONAL SUMMARY

o SAP Functional IT Project Manager Professional that has 11 years experience and has completed 3 full SDLC life cycle implementations with SAP R/3 and ECC 6.0 Technologies with ASAP methodology and Solution Manager Concepts and a stakeholder community that consist of Product/Practice Manager(s), Account Executive and Managing Director.

o SAP models Finance and Controlling (FI/CO), Order to Cash, Accounts Receivables (AR), and Purchase to Pay, Price Analyst (PA), Asset Account (AA), Fixed Assets (FA), General Ledger (GL6.0), Account Payable (AP), and Treasury (TR), Supply Chain Management (SCM), Sales and Distribution (SD), Custom Relationship Management (CRM), Project Systems (PS) Lockbox, Collection Management with automatic ACH, Sales (Vertex), PeopleSoft (HCM), LSMW (BAPI, IDOC, Direct Input and Batch Input) and Asset Management (AM) modification, Business Intelligent (BI) 7.0 configuration updates and bug fixes for over 30 projects throughout preparing end-to-end documentation of processes, IS- Retail, EPOS (Electronic Point of Sale) integration, PI, configuration, realization, testing and implementation Fortune 500 Companies.

o Develop PS project templates and design conversions from legacy systems, analysis finance grouping within SD (Sales Orgs, Division and Offices), Pegging (resources, materials or MRP) work stream for Production Releases (SAP PP) while taking responsibility for implement project system processes and design financial (EVMS) communicate effective to Business, customer groups SMD (Solution Manager Diagnostics) for PS or Finance issues, implementation of internal and external SLA – Service Level Agreements (SAP Projects -WBS), End-to-end diagnostics(E2E), integration of the solution manager with various other software systems/packages and integration of the solution manager with SAP Composite Environment (CE) and HP Incident reporting system.

o Understand how the material ledger works for category products within the system and financial able to split the GL for the different P&L Revenue Statements at end of month and end of year.

o Create business cases from previous similar projects through analyzing its GAP Analyst, forecast reports, product cost analyst, actual data with SOX controls (ITGC& COBIT), Service Level Assessment (SLA)/go-live metrics with SOX Forum and SOW with previous Service Orient Architecture (SOA) and Sources of Record (SOR) and other documents within existing repositories to forecast capital spending and ROI projections for project that also, assisted in preparing timeline and re-engineering with MS Project, Excel (Pivot Table) and PRISM phase completeness for the projects for initial project assessment.

o Develop PS project templates and design conversions from legacy systems, analysis finance work stream for Releases while taking responsibility for implement project system processes and design financial processes communicate effective within the Release team, customer groups SMD (Solution Manager Diagnostics), implementation of SLA – Service Level Agreements, End-to-end diagnostics(E2E), integration of the solution manager with various other software systems/packages and integration of the solution manager with SAP Composite Environment (CE) and HP Incident reporting system.

o Effectively lead initial high level gathering session, review/sign-off sessions, Joint Application Design/Development (JAD) requirement validation by cohesively asking questions to stakeholders and development to extract detail pertinent information that creates a solution to the issues or conceptually creates a validated process solution for the project while, continuing to monitor the project progress against the entry and exit criteria (scope);

o Create, analyze, prioritize and deliver easy to read effectively communicate Business Requirements Documents (BRD), Functional Requirement Documents (FRD) and templates while, creating flow charts with MS Visio, UML, RUP, and Use Cases receive the Evidentiary/Traceability Artifacts and then add them to the central repository; and maintain the evidentiary trail for internal and external audit throughout the Project Lifecycle.

o As PMO Leadership managed project risk through evaluating progress, changes, cost controls, scheduling and facilitate Informal, Formal Reviews and Quality Assurance Checkpoints ensuring schedules were being met to update senior management with professional PowerPoint sides while; existing evidentiary traceability artifacts were updated, and manage the sign-off approval process with stakeholders.

o Create test cases for development, system, UAT and Post-production testing while, creating user manuals and conducting new user functionalities training informational sessions.

o Visa status – US citizen and willing to relocate anywhere in the world.

PROJECT SNAP SHOT

Client Name Project Location Duration SAP Modules Project Scope

Infosys LTD Plano 2yrs IT Consultant for AT&T and Verizon

AT&T Irving, TX 6 months FICO, PS,SM BA Change Management/Enhancement

Verizon Grapevine, TX 1yr FICO,SM, PS BA Full SDLC Agile/Acquisitions/IT Products

Indiana NG INDY, IN 5yrs FICO, PS, SM PM/BA Full SDLC Waterfall/Post Production

Owens Corning Toledo, OH 4 months FICO, SM, PS PM Full SDLC Agile, SCRUM/Post Production

US Army Ft. Bragg, NC 4yrs FICO, PS, HCM BA Full SDLC ASAP/Post-Production

Core Competencies

Appearance Bearing/Image Projection Articulate

Written & Verbal Skills Problem Solver Take Initiative

Collaborative Team Member Business System Arch Process Opt Performance International Multi-National Exposure Infectious Enthusiasm Level Leadership

Development & Training Time &Task Management Auditor

Project Manager SCRUM Agile

IEEE ASAP Waterfall Methodology

Development Life Cycle Offshore Global Delivery IT Governance

PMI CSC Catalyst Graphic Design

Technical Writer

PROFESSIONAL EXPERENICE

LONGHORN IT CONSULTING - IT Consultant (Dallas, TX) 1/2010 to now

SAP PM Consultant

Work within a Global Company managing team’s onsite and in five different countries around the world from strategic planning, vendor, budget management and client directives. All projects completed with “Green” status and within IT Governance compliance for each Phase Stages along with on time and first time approvals.

Nokia Project SAP Project Manager (01/2010- 12/2010)

• Allocate 10 to 50 member project teams with their percentage of time needed for the project while creating the schedule and budget for the project and submitting it to the Steering Group Member for the milestone approvals.

• Effectively created POS front office sales and back office within SAP IS Retail with the creation of Sales Organizations within Sales Offices and associated to the created plant for the geographical BOM supply for the store.

• Managed a multi-million dollar project setting up the back-offices of eight Nokia stores that are highly profitable for the company.

• Lead post-deployment training session for a new functionality within an existing system, by explaining the new functionality, while interactively showing participations how it work, allowing them to familiarize themselves with it, while providing them with hand-outs and updated system user manuals guide through a webinar meeting environment that eliminated waste, enhance knowledge and save client thousand in travel expenses.

• Forged strong relationship with clients, partners and other companies throughout the project development project throughout the process for the client with open communication, weekly and monthly status for a project.

• Identified and analyst needed improvements in the work flow process of data though software enhancements by, researching pervious project similar to the proposed project in the repository, build a business case from those documentations and sold the project to the IT Internal System Director by explaining how that project would increase.

• Performed daily project task as hosting meetings, monitoring budget and schedule milestones, while tracking project issues and risk within the SAP Project.

• Performed daily project task as hosting meetings, monitoring budget within SAP Project System with (EVMS) and schedule milestones, while tracking project issues and risk within the SAP Project.

• Configured Project System for the SLA’s requirements for time profile, contract type (fix Bid, Material and Time, Labor only), WBS Profile for customers, Payment Schedule, Creating children projects from the partner WBS with budget define tolerance limits for each.

• Maintained the cost planning by creating cost to plan profile cost variants by the customers SLA requirements

• Along with ensuring cut-over activities according to the plan with the continuous plan set aside and wanting for the LSMW code cut-over to work as plan with any defects/issues.

• Solution Managed Production Planning Projects for the international production line phone products from MRP with material forecasting, through improving the manufacturing practices with logistic transporting of goods to destination with third party brokers.

INFOSYS TECHNOLOGY LIMITED - IT Consultant (Plano, TX) 2/2007 to 2/2009

IT PM Consultant

Work within a Global Delivery Module managing team’s onsite and offshore from strategic planning, vendor, budget management and client directives. All projects completed with “Green” status and within IT Governance compliance for each Phase Stages along with on time and first time approvals.

AT&T Project ITO Process Manager (8/2008- 2/2009)

• Grasped conceptual ideals of the client quickly and affectively conveyed them to the stake holders, that lead to expatiation creation of BRD and FRD validated signoffs, with quality code that had below normal allowable bugs then, IT Governance mandate, that lead to approximately 128 thousand dollars being saved on resource allocation allowance for this 2 million dollar project creating 8 million dollar saving over next 2 to 3 years.

• Forged strong client relationship and partnership by providing outstanding customer services throughout the project development process for the client with open communication, weekly and monthly status reports that lead to client requisitioning 5 more resources for new projects development, and increase Infosys revenue.

• Performed daily project task as hosting meetings, monitoring budget and schedule milestones, while tracking project issues and risk within the SAP Project.

• Maintained the cost planning by creating cost to plan profile cost variants by the customers SLA requirements

Verizon Project IT PM/BA (7/2007-7/2008)

• Created a cutover plan for a project with a net worth of 100 million dollars sale of the Northeast States of VT, MA, and NH to Fair Point Communication by conceptual identifying all areas for effected in matrix, building foundation high level cutover plans for those matrix areas, then held requirements meeting for all areas with Verizon stakeholder for initial game plan meeting, then added Fair Point in the meeting where both side negotiated on cut-over activities and timelines, where all sections where incorporated in a BRD with signoff from both Fair Point and Verizon stakeholders while managing the budget of resources within the 30 million budget.

• Gathered requirements for a complex project involved in creating credit card flows for new cash flow revenue dividends among different areas of services with third party vendors’ product, core service, and state/federal taxation along with accounting for all applicable processes for point of sale while, assisting in negotiation with third parties to lower percentage revenue and increase revenue for Verizon and eliminated wasteful processes within the credit card processing system for a 23million dollar project with a revenue return of approximately 34 million within the next five years.

• Effectively managed 5-8 projects at one time, from initial conception through the design and development phase, lead initial high level gathering session, review/sign-off sessions, Joint Application Design/Development (JAD) while validating requirement by cohesively asking questions to stakeholders and development to extract detail pertinent information that creates a solution to the issues or conceptually creates a validated process solution for the project while, continuing to monitor the project progress against the entry and exit criteria (scope); assisted in managing project from 50 thousand to 100 million dollars net worth.

• Performed cost analyst on new products in stage gate zero to understand the profitability analyst against the cost of product creation, and the difference gain over a set time period determines whether the product project is implemented.

• Maintained the cost planning by creating cost to plan profile cost variants by the customers SLA requirement

• Maintained the Fiscal Year Variant figures with configuration of codes within the instant along within define Posting Period Variant, Open and closing periods for quarterly evaluations during the fiscal year.

• Updated currency exchange rates daily within the ledger while checking calculation processes for assigned countries currencies for correct defined tax codes of sale, purchases, and totals on the GL with all ACH transactions from the balance sheet/profit/loss account for FSV.

INDIANA NATIONAL GUARD – IT Finance Manager, (INDY, IN) 8/2002 to 2/2007

US ARMY – HR Finance Specialist, (Fort Bragg, NC) 8/1998 to 8/2002

IT PM/BA

Responsible for the managing and auditing the Financial IT Systems while assist in development of new development, bug fixes, allotted budget for project throughout the full SDLC IT Projects. Worked with state technical team on new SAP developments within the state’s SAP System. Systems Analysis, System Design, Build, Test, Implementation, and Quality Assurance Assist in the development of requisite systems

• Gathered requirements for the new bug fixes, upgrades, and new project functionalities within the SAP Finance System and Customer Relation Management created test cases, tested, while verifying requirement throughout SDLC, and post deployment training to the user.

• Assisted the Project Manager on secure IT Project worth 50 million in development project that involved cutting over a Legacy Financial System to the new SAP MIL Finance module where all stakeholders on post and within the DOD where involved in the requirements sections, sign-offs, through third party development team, testing, system testing, production testing, and leading training session on the new functionalities of the system and certification training.

• Trained and managed new BA’s on the SDLC process, requirement gathering techniques and JAD facilitating meeting hosting that increase productive of work being completed, eliminated wasteful resource and avoided unneeded excess cost from inexperience mistakes.

• Maintained the cost planning by creating cost to plan profile cost variants by the customers SLA requirements

OWENS CORNING – IS Finance/HR/Source/Supply Project Manager, (Toledo, OH) 5/2006-9/2006

IT PM

Responsible for a 100 million dollar supply portal where, vendor s’ easy interaction usability leaded to larger revenues and increased number of vendor buyers on portal. Manage the Global Delivery Module development team of twenty-five onsite and offshore resources implementing large scale SAP Project that significantly impacted company’s revenue.

• Identified software areas of improvement, through process flow of data, software defects, and re-engineering processes to save company 10 million dollars in waste, while keeping development cost low while managing the budget of the project.

• Created requirements from meeting with clients, stakeholders & technical team, created MS WBS, while keeping milestone, IT Governance and stage compliance and timeline throughout the SDLC, created test cases for (Dev, Test, UAT and Prod Environment) and give GO/NO GO for production, while creating recover disaster plans for cut-over, while preparing user manual and training material for new users of software

• Identified language translator would increase usage by non-English speaking customers therefore increasing revenue by approximately 50 million yearly for the supply portal after researching the cost of the software 100k, plus getting an idea of backend changes, estimated the cost from other sections that implemented the language translator at approximately 3million sold it to the delivery manager for a budget of 3.2 million and we completed the project within 3.1million.

• Integrated SAP SCM with FICO, PP, MM, and SD modules to ensure that invoices products where account for throughout the whole SAP Enterprise System.

• Maintained the cost planning by creating cost to plan profile cost variants by the customers SLA requirements

EDUCATION

PURDUE UNIVERSITY West Lafayette, IN

Bachelor of Science in Organizational Leadership Supervision

TRAINING

INFOSYS TECHNOLOGY LIMITED GLOBAL EDUCATION CENTER Mysore, Kan. India

SAP Finance Training

CERTIFICIATONS

PMP Certification # 1274787, Total Quality Management, Lean Management, Six Sigma Green Belt, Kaizen:, ITIL v1.0 Certification working toward CBAP

COMPUTER SKILLS

Software Converts/Engines:

Tomcat, Web Sphere, Aqua Logic, XML, Web Services, Clear Case (Linux/UNIX Shell Code integration), Eclipse, WordPad, MS SharePoint, MS Project, MS Office, SOX (SLA metrics), SaaS (Sun Guard), J2EE(JSP,HTML, Web Services), C++/C#, Perl, Adobe Pagemaker, Lotus Notes Domino

ERP's :

Oracle (Oracle Toad, Finance and HR Enterprise), Sarbanes-Oxley - SQL/PL (table manipulation commands, Triggers, Store Procedures, Functions, Cursors, and data base connections) –SAP (ABAP, SD, SM, BPM, FI/CO, AR, GL, BW, MM, APO, SCM, CE, CRM, Sales(Vertex) and Treasury) -Access/Excel(Table Pivot) - PeopleSoft(Financial and HR Modules, Crystal Reports), and Business Objects

Operation Systems/Servers:

Windows NT 4.0, 95, 98 2000, 2003, XP Professional Server, AS400, Team Foundation Server (TFS), Linux Servers, StarTeam,

Ticket Software:

E-Tracker, Remedy, Vantive, Concord Reports, HP Incident reporting system

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