Yolanda Buford

Phone: ***- ***- ****

E-mail: ztfywy@r.postjobfree.com

*** ***** ***** ***.

Atlanta, GA 30318

Objective:

To obtain a full-time customer service position with a company that can utilize my work skills to help improve customer satisfaction.

Work Experience:

CBSI Client Service Rep- November 2004-March 2010

Assisted clients with open communication between consumers and commercial collection calls

Manual and /or Electronic Data Entry

Account Receivables

Filing

Receptionist - multi phone lines

Bankruptcy Verification

Monthly Reports via excel spreadsheets

Correspondence from debtors

Negotiate with debtor’s to resolve past due account balances

CBSI- 3rd Party Commercial and Consumer Call Center Collections Rep- April 2003–April 2004

Negotiate with consumers and commercial debtor’s to resolve balances on past due accounts

Accept payment over the phone

Skip tracing

Handled medical and Non- medical accounts

Maintain company goals

Wesley Inn and Suites-Night Auditor- November 2002-April 2003

Processed nightly audit

Check in and out hotel guess

Light data entry

Assisted guess with questions or concerns

CD Marketing-Customer Service Inbound Call Center Rep- June 2000-July 2002

Resolve customer complaints in an professional matter

Filing

Data entry

Processed 80-100 inbound calls day

Follow up with customers

Education

West Charlotte Sr. High School

Awards

April 2004 1 year of employment certificate--CBSI

November 2009--5 year of employment certificate--CBSI

Programs

FDCPA certified

AS400

Excel

Microsoft Office

Professional References

Tanya Kimbrel – CBSI Client Service Supervisor 205-***-****

Cletricia Hayes-CBSI Client Service Manager 334-***-****

Dusti Bean Easter Seals Office Rep 205-***-****

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