Customer Service
Resume:
Dawn Anderson
Montrose, Mn 55363
Cellular 612-***-****
**************@*****.***
SUMMARY OF QUALIFICATIONS
* Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.
* Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.
* Resourceful, energetic, competent, multi-task and results-oriented.
* Met or exceeded all performance goals to date.
* Contact insurance companies and extended warranty to verify coverage.
* Handle incoming and outgoing phone calls
SUMMARY OF QUALIFICATIONS
Customer Service and Relationship Management.
Administrator with over 20 years of professional experience. Skilled in all aspects of office administration, scheduling appointments, handling multi lined phone systems, data entry, coordinating with staff, client relations, customer service skills, obtaining needed information, and being responsible for a cash drawer.
EMPLOYMENT HISTORY
Warranty Administrator/Scheduler/Parts Advisor - 2007 - 2009
Delano Dodge Chrysler Jeep, Delano, Mn
Submit for warranty dollars and correct claims, total time cards, total repair orders, schedule appointments, handle incoming and make outgoing phone calls, look up and sell parts and order as needed.
Warranty Administrator - 2004 - 2007
Shakopee Dodge, Shakopee, Mn
Collect warranty dollars and correct claims, dispatch work to technicians, total time cards, schedule customer appointments.
Warranty Administrator/Cashier - 1996 - 2004
Morries Buffalo Chrysler, Buffalo, Mn
Collect warranty dollars and correct claims, cashier customer out after service work, close repair orders, balance till, greet customers.
EDUCATION
H.S. Diploma - 1984
Anoka Senior High School, Anoka, Mn
SKILLS
* Appointment Scheduling
* Confidential Correspondence and Data
* Data Entry
* Handling incoming and making outgoing phone calls
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