Dawn Anderson

*** ****** *** ** **** **

Montrose, Mn 55363

Cellular 612-***-****

zteq1v@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

* Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.

* Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.

* Resourceful, energetic, competent, multi-task and results-oriented.

* Met or exceeded all performance goals to date.

* Contact insurance companies and extended warranty to verify coverage.

* Handle incoming and outgoing phone calls

SUMMARY OF QUALIFICATIONS

Customer Service and Relationship Management.

Administrator with over 20 years of professional experience. Skilled in all aspects of office administration, scheduling appointments, handling multi lined phone systems, data entry, coordinating with staff, client relations, customer service skills, obtaining needed information, and being responsible for a cash drawer.

EMPLOYMENT HISTORY

Warranty Administrator/Scheduler/Parts Advisor - 2007 - 2009

Delano Dodge Chrysler Jeep, Delano, Mn

Submit for warranty dollars and correct claims, total time cards, total repair orders, schedule appointments, handle incoming and make outgoing phone calls, look up and sell parts and order as needed.

Warranty Administrator - 2004 - 2007

Shakopee Dodge, Shakopee, Mn

Collect warranty dollars and correct claims, dispatch work to technicians, total time cards, schedule customer appointments.

Warranty Administrator/Cashier - 1996 - 2004

Morries Buffalo Chrysler, Buffalo, Mn

Collect warranty dollars and correct claims, cashier customer out after service work, close repair orders, balance till, greet customers.

EDUCATION

H.S. Diploma - 1984

Anoka Senior High School, Anoka, Mn

SKILLS

* Appointment Scheduling

* Confidential Correspondence and Data

* Data Entry

* Handling incoming and making outgoing phone calls