Quality Assurance Control

MR. LEE PHARO, CET.

**** ******* *****

OTTAWA, ONTARIO

K4A 3T1

Tel.: 613-***-****

Email: *****@******.***

EXPERIENCED OPERATIONS AND QUALITY ASSURANCE MANAGER

Bilingual results oriented professional with demonstrated achievements in operations, quality assurance and customer support. Dynamic team leader with strong communication and interpersonal skills, combining innovation with polished execution to ensure operational excellence. Effective negotiator, with a talent for nurturing successful supplier relationships, resulting in reduced costs and improved quality. A customer focused individual, capable of prioritizing, delegating and coordinating tasks to meet critical deadlines with a proven ability to excel in a fast-paced environment.

AREAS OF EXPERTISE

• Leadership & Team Building

• Technical Troubleshooting

• Supplier Management

• Parts & Material Procurement

• Plant Maintenance

• ISO 9002 Implementation

• Process Re-engineering

• Capital Cost Estimation

• Training & Support

• Engineering Support

• Best Practices

• Excel Spreadsheets

ACCOMPLISHMENT HIGHLIGHTS

OPERATIONS MANAGEMENT

• Designed and constructed a recycled wash water system in order to save 20% on water consumption as well as lower the environmental impact of treating and discharging wash water.

• Successfully negotiated union contracts resulting in only a 10% wage increase over the past 15 years.

• Negotiated and managed supply agreements resulting in the lowest cost aggregates in Ontario.

• Improved dispatching of trucks by 15% over the past 3 years using innovative techniques and communication with customers.

QUALITY ASSURANCE

• Designed concrete mixes for the efficient use of cement resulting in a cost saving of over 5%.

• Designed, tested and implemented new technology using Self-Leveling and Self-Compacting concrete.

• Developed an innovative concrete mix design for” Tall Wall” barrier slip form for curb machines.

• Created 100 MPa concrete using supplementary cementing materials and high-tech admixtures.

PROFESSIONAL CERTIFICATION

Ontario Association of Certified Engineering Technicians

and Technologists (OACETT)

American Concrete Institute (ACI)

ACI Concrete Field Testing Technician - Grade 1

Six Sigma Green Belt Certification

EMPLOYMENT HISTORY

1985 – 2010 CANADA BUILDING MATERIALS CANADA

1990 – 2010 Area Operations and Technical Services Manager

Responsible for three Ready-Mix operations and one central garage. Manage and direct technical sales, services and operations of over sixty employees, including fifty Ready-Mix trucks and one bulk cement truck.

Other Responsibilities:

Financial profit and loss

Plant maintenance

Enforce proper safety standards

Negotiate union contracts

Investigate compensation claims

Manage quality control, service and guarantee claims

Direct the sales department in pricing various concrete mixes

Establish mark-up ranges for discount calculation

Develop marketing strategies for value added products

Assure all quality standards are being met

Chairman of the RMCAO regional marketing committee Ottawa

1987/1990 Operations and Quality Control Supervisor

1985/1987 Quality Control Inspector

1983/1985 DIBBLEE CONSTRUCTION LTD.

Foreman

Surveying, supervising excavation, final road grade and various other road construction stages

EXTRA WORK EXPERIENCE & TRAINING

Part-time instructor at Algonquin College for general contractors on concrete construction

American Concrete Institute (ACI) examiner

Conduct seminars for RMCAO & ACI on concrete production and concrete scaling

WOW Customer Service Trainer

RMCAO Plant Certification Inspector

Facilitative Leadership – York University (Toronto)

Six Sigma – Green Belt Certification

Pervious Concrete Certification - NRMCA

SPECIALTIES

Labour - Management Relations/Negotiation

Negotiating supplier prices and quotes

Concrete: applications, design and troubleshooting

VOLUNTEER WORK

Canadian Blood Services

Good Companions

Canadian Cancer Society

EDUCATION

ALGONQUIN COLLEGE OF APPLIED ARTS & TECHNOLOGY

3 Year Civil Engineering Technology

Graduated: May 1981 - WITH HONOURS

UNIVERSITY OF OTTAWA

1 Year General Engineering

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