Customer Service Management

Rick Pryor

zt58cr@r.postjobfree.com

Career Objective

My career objective is to help the company obtain their goals and expatiations by professionally providing over 20 years of experience and expertise in claims management. I have a great work ethic, a strong technical aptitude, and a desire to continually learn.

Education

Associates of Business Degree, 2006-2008, Axia College, 2775 Sanders Road, Northbrook, Il 60070.

Graduated with honors

Bachelor of Science Business Degree, 2009-Present, University of Maryland.

2010 Deans list.

Experience

Over 25 years of extensive automotive, property, and heavy equipment damage analysis in addition to self management and the management of others

ICar Certified, 1996-Present; Platinum Certified, 2005-Present

ADP Estimating Certification, 1987-Present

CCC Estimating Certification, 1999-Present

GM and Ford, various Certifications

Wilkes-Barre Technical School, Air Condition/Heating Certification, 1984

One of only three employees countrywide to win Hartford Insurance Company’s Top Performer award, 1996

2009-2010 Allstate Customer Service Award

Other Experience

Local Government-Municipal Education Course Certificate, January 2001, Brookdale Community College, Lincroft, NJ

New Jersey General Assembly Honor and Recognition Award, 2007

New Jersey Senate Honor and Recognition Award, 2009

Neptune City, NJ Councilman, 1999-Present; Council President, 2004-2005, 2009-Present

Fire Commissioner, 2009-2010; Police Commissioner, 2006-2008; Finance Chairperson, 2005-2006; Fire Commissioner, 2003-2005, 2011-Present; Law & Ordinance Chairperson, 2001-2003; Public Works Chairperson, 2000-2001

Neptune City, NJ

Planning Board Member, 1995-1999; Vice Chairperson, 1997-1999

Neptune City, NJ Recreation Program Soccer Coach, 1990-1991

Employment History

2003-Present Allstate Insurance Company, Wall, NJ

Senior Claims Appraiser; whereas, I perform a vehicle damage analysis, which includes completing an estimate, negotiating repairs with the shop or owner, then issuing payment to settle the claim. I also handle total loss vehicle inspections and ultimately the vehicle value determination. I also implement salvage removal, and finally settlement negotiation with the owner(s). I perform direct repair shop re-inspections, and I am involved in customer relation matters. Finally, I testify as an expert witness in court litigation.

1986-2000 Hartford Insurance Company, Red Bank, NJ

Senior Claims Appraiser/ trainer; duties included training coordinator, providing hands-on training as well as monitoring employee development. Direct repair program re-inspector, which included management of all repair shops within my inspection territorial region for estimate accuracy. However, my main function consisted of vehicle and property damage analysis, which entailed completing an estimate, then negotiating repairs with the shop or owner. Finally, I served as an expert witness in court litigation.

1977-1986 Owner/Operator, Superior Auto Body, Rome, NY

Evaluate vehicle damage and schedule vehicles for repairs. In addition, I supervised seven employees and was responsible for all account billing, ordering parts, and customer relations. Essentially, I performed all duties pertaining to managing a small business.

Portfolio Available on Request

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