Customer Service Manager

Chris Grubbs

*** ********* ****

Pontotoc, MS ***63

Cell 662-***-****

Email: *******@*****.***

CAREER SUMMARY

Quality Management utilizing more than 20 years experience providing leadership in the production of quality products for various industries. Expertise includes facility and operations management, production forecasting and planning, purchasing, manufacturing processes, inventory control and quality management. Administrative skills are focused on financial management, policies and procedures, personnel training and development and a strong customer focus in order to ensure long-term growth and profitability.

• Quality Management

• Customer Service

• ISO 9000 Certification

• New Facility Launches

• Budget Preparation & Performance

• Lean Manufacturing/JIT

• Production Operations Management

• Cost Estimating

• Process Improvement

• Margin Analysis

• Plant Layout

• Pricing

• OSHA/EPA

• Maintenance Operations

• EEOC

• Purchasing

• Production Planning

• Benefit and Policy Administration

PROFESSIONAL EXPERIENCE

HOME DÉCOR INNOVATIONS, A DIVISION OF RENIN CORP.

Formally THE STANLEY WORKS, HOME DÉCOR, Tupelo, MS

Manufactured Home Décor

Plant Manager 9/16/02 – 6/23/11

Responsible for Gross Annual Sales Dollars exceeding $60M. Position responsibilities included planning production for mirror plating equipment and assembly for multi-shift operation; development of quality procedures; development of process improvements, standard operating procedures; developed and implemented company policies and procedures; established production completion reporting, and setting of production goals; forecast and maintain budgets; administered capital projects and equipment purchases.

Major accomplishments:

Increased production efficiency. Applied lean manufacturing principles to increase production throughput. Determined production goals for each work area and streamlined the manufacturing processes to provide maximum utilization of labor and reduce in-process inventory. Implemented the measurement of daily schedule completion. Results: Improve production output, product quality, labor efficiency, reduced scrap and total inventory. Increased production efficiency by 25% yielding a $200,000 per year increase in profits.

Created a cohesive production team. Communicated with employees the business conditions effecting orders, formulated a plan with specific goals and objectives, and challenged employees to create a team environment within each work area. Provided leadership for plant environmental, health, and safety by developing a safety team that audited the plant monthly. Administered personnel training and development. Results: Improved compliance of environmental, health, and safety. Reduction of incident rate, and lost time accidents in plant.

Developed and managed operating budgets. Based on production forecasts, developed budgets for each department within and in support of manufacturing including, direct and indirect production labor, quality, maintenance, and supervision. Reviewed performance to budget on a weekly basis and made appropriate adjustments based on market conditions. Results: Provided realistic operating budgets and enabled the division to meet its’ profit goals.

ABCO OFFICE FURNITURE, A JAMI COMPANY, Florence, AL 2000--2002

Manufactured Office Furniture.

Production Manager

Responsibilities included planning production for CNC equipment and assembly for multi shift operation; development of process improvements, standard operating procedures, and job safety analysis, reporting on production completion, setting of production goals; forecast and maintain budgets, inventory control, raw material utilization, and quality assurance; administration of company policies and procedures.

Major accomplishements:

Implemented Visual Metrics that increased productivity, resulting in over $1M annualized savings.

Created a cohesive production team.

Developed and managed operating budgets.

HICKORY SPRINGS MANUFACTURING COMPANY, New Albany, MS 1994 2000

Manufactured supplies for the upholstered furniture industry.

Plant Manager Foam Fabrications

Provided leadership in the production of quality products for the furniture industries. Oversaw the new facility launch, which included scheduling and planning plant production; administration of all aspects of quality,plant layout, workflow, and process improvements; development of reporting on production completion, setting of production goals; forecast and maintain budgets; purchasing of raw materials, equipment, and utilization of materials, inventory control; administration of all aspects of human resources, accounts payable and accounts receivable, customer service and scheduling of logistics; personnel training and development.

Major accomplishments:

Managed the launch of a new manufacturing division…

Created a cohesive production team.

Developed and managed operating budgets.

HICKORY SPRINGS MANUFACTURING COMPANY, Verona, MS

Plant Supervisor Fiber 1993 1994

Human Resources Supervisor 1992 1993

HICKORY SPRINGS MANUFACTURING COMPANY, Verona, MS

Plant Supervisor Mattress 1991 1992

Quality Control Supervisor 1989 1991

EDUCATION

Bachelor of Business Administration, May 1989

University of Mississippi

Oxford, MS

SPECIAL TRAINING

Lean Manufacturing Certificate, The University of Alabama, Huntsville

Team Building Conference, Huntsville

Seven Habits of Highly Effective People, Tupelo

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