NANCY PHAM

916-***-**** | zsooac@r.postjobfree.com

EDUCATION

University of California, San Diego - Extension San Diego, CA | August 2012

Professional Project Management Certificate

- Relevant Courses: Intro to Business, Financial Accounting, Business Decision Making, Business Process Optimization, ERP Systems, Control Project Cost & Risks, Earned Value Management, Work Team Concept & Skills, Planning & Scheduling, Procurement Management, Management Simulation

University of California, San Diego La Jolla, CA | March 2012

Bachelor of Arts in International Studies - Economics; Minor: Communication and Cultural Forces

- Relevant Courses: Globalization (senior thesis), Macroeconomics, Microeconomics, Econometrics, International Trade, Econ of Immigration, Econ of Ocean Resources, Political Science, Communication

Rady School of Management - UCSD La Jolla, CA | Winter 2012 3.0

- Relevant Courses: Business Project Management (10 week course) – Project Scope, Requirements, Critical Path, WBS, OBS, Risks, Control, Schedule, Agile PM, International Projects, Closure

Hanoi University – UC EAP Study Abroad Hanoi, Vietnam | Fall 2010

Faculty of International Studies

- Relevant Courses: International Business, International Relations, Vietnamese Language, Vietnamese Society

QUALIFICATIONS AND SKILLS SUMMARY

Languages: Native in English, Intermediate in Vietnamese, Proficient in French

Computer Skills: Knowledge of HTML, XML, XSD, UML, SQL

- Advanced in MS Office: Word, Excel, Outlook, PowerPoint, Project (2010)

- Advanced in MS SharePoint MS Visual Studio, MS Visio,

- Intermediate in MS SQL, Stylus Studios, Enterprise Architect,

- Proficient in Adobe Photoshop and Beginner in InDesign

- Adept with Social Media: Facebook, LinkedIn, Twitter, Wordpress, Blogger, Tumblr, and Google+

WORK EXPERIENCE

Business System Analyst | Mitchell International Inc. San Diego, CA | 2012-present

- Act as Scrum Master in Agile environment to facilitate daily stand-up, planning, retros, demos and release cycles

- Monitor sprint burndown charts, velocity vs. capacity, risks & dependencies, product backlog items, and tasks

- Create user stories within MS Visual Studios and SharePoint to provide a transparency during sprint projects.

- Re-create and validate defects within system for research spikes to communicate with Account Management

- Gather and document requirements via UML activity diagrams, use cases, and business rules within Enterprise Architect

- Collaborate with Business Systems Analysts, Product Delivery teams, and Program Managers throughout SDLC

- Participated in regression testing and using SQL to query information in software database

Campus Ambassador | Northwestern Mutual Financial Network La Jolla, CA | 2011-2012

- Lead and manage all on-campus marketing, advertisement, and publicity for NMFN Top 10 Forbes Internship Program

- Coordinate and schedule 8 campus events, club presentation, and info sessions to improve company awareness

- Act as liaison between students and recruiter to schedule meetings, screening, and interviews

- Recruit prospective students for NMFN internship Program resulting in an increase of referrals by 50%

Marketing Operations Intern | Greenlight Citizen Inc. San Diego, CA | 2011

- Assist a small start-up specializing in citizenship through technology with general operations and outreaching

- Analyzed online traffic and internet data with Google Analytics for competitive intelligence (CI) analysis research

- Implemented a social media campaign to establish customer relations, enhance brand and communication for clients

- Maintain online presence through multiple Social Media platforms through Facebook, Wordpress, Twitter, LinkedIn, Social Bookmarking and scheduling and track postings online by prioritizing needed content and time

Maintenance Assistant | University of California, San Diego La Jolla, CA | 2009-2010

- Support Head Supervisor in administrative and financial functions, creating documents, spreadsheets

- Schedule travel arrangements, meetings, and deliveries with off-site vendors and internal department managers

- Utilize UCSD fiscal system to create project requisitions to process 140+ purchase orders and 20+blankets

- Track document flows of 230+ invoices, 500+receipts, and 550+ credit card purchases through online databases

- Monitor department’s financial expenditures and budgeting for the fiscal year and handle any reconciliation cases

- Carry out timekeeping procedure, bi-weekly TES timesheets, and monthly staff PTR (Payroll Time Records)

INTERESTS & ACTIVITIES

Delta Sigma Pi: Professional Business Fraternity – VP of Chapter Operations, VP of Pledge Education | 2010-2012

Global Goods Partner (NYC) - Social Media Campaign Coordinator | 2011-2012

Trung Tam Sao Mai (Morning Star Center) - Volunteer (250+ hours) | 2010

Interests: Traveling, Internet, Social Networking, Hiking, Meeting new people, Watching Movies, Playing my ukulele

Goals: Help create and lead international tech-based projects and be financially secured.

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